• Contact patients regarding outstanding balances and assist with billing-related questions. • Manage delinquent account lists and communicate past-due or discharge notices as needed. • Work with third-party collection agencies to add or remove patients from collections and resolve any agency inquiries. • Uphold HIPAA standards and maintain confidentiality in all interactions. • Educate patients on their insurance benefits, coverage details, and expected out-of-pocket costs.

• Create and manage invoices for government contracts (IHS, VA FSS, etc.) • Track and manage Accounts Receivable monthly • Perform bank reconciliations and credit line reconciliations • Coordinate invoice approval process and obtain required government signatures • Manage end-to-end billing workflow for federal contracts • Maintain accurate financial records in QuickBooks • Generate financial reports and AR aging analysis • Ensure compliance with government invoicing requirements (IPP, etc.)

• Collect and review vendor invoices across broadcast, print and out-of-home channels to ensure alignment with media buys and insertion orders (IOs). • Manage and maintain Unlock’s invoice system, ensuring it houses all vendor invoices for easy access by the finance team during audit periods. • Resolve discrepancies between billed and purchased amounts by liaising with vendors and internal teams. • Apply appropriate project numbers and vendor codes to invoices and escalate any issues requiring account team intervention. • Track missing invoices and maintain updated records via the Media Details Report and Workamajig. • Process credit memos and ensure proper documentation in Strata. • Generate monthly actualized media spend reports using Strata for team flowchart updates. • Maintain accurate monthly post-spend reports and ensure alignment with documented expenditures. • Collaborate with media and accounting teams to streamline invoice processing and troubleshoot outstanding issues. • Attend routine meetings to review financial reports and contribute insights for optimizing the billing process. • Support invoice digitization efforts by coordinating with vendor representatives.

Who We Are Lyra Communications Group is a trusted partner helping organizations navigate the evolving telecommunications and technology landscape. With decades of expertise, we deliver tailored voice, data, and cloud solutions that enable businesses to connect, grow, and innovate—backed by responsive service and a team-first culture. We’re hiring: AR & Billing Manager, ideally in CST or EST time zone. The AR & Billing Manager owns the end-to-end Accounts Receivable and telecom billing functions, including invoicing accuracy, collections performance, AR aging, revenue analysis, and client billing issue resolution. This role serves as the single point of accountability for AR and billing operations and partners cross-functionally to improve systems, processes, and controls.  This is a hands-on role requiring strong telecom billing experience, sound judgment, and the ability to both execute and supervise.    Core Responsibilities & Accountabilities  - Own the full AR lifecycle: invoicing, payment application, collections, credits, adjustments, and reconciliations  - Ensure AR processes are accurate and timely  - Serve as the final checkpoint for AR accuracy and issue resolution  - Oversee and validate monthly and weekly invoicing cycles  - Identify discrepancies, investigate root causes, and resolve issues promptly  - Act as the primary escalation point for client billing and AR issues  - Oversee and guide client communications related to billing, disputes, and payments  - Partner with Customer Success, Sales, and Operations to resolve issues efficiently  - Ensure a professional, consistent client experience while protecting company revenue  - Review and approve credit memos within assigned authority thresholds  - Escalate exceptions or high-risk items as needed  - Ensure consistent, proactive collections activity across all accounts  - Monitor and manage weekly AR aging, with a focus on reducing delinquency  - Weekly AR Aging Reports  - Monthly revenue and AR analysis  - Provide clear insights to leadership on AR health and revenue exposure  - Identify process gaps, inefficiencies, and control weaknesses; recommend and help implement improvements