• Coordinate assigned projects and initiatives from intake through delivery, maintaining accurate timelines, status visibility, and escalation of risks or delays as appropriate. • Facilitate communication among stakeholders to support timely execution. • Support post-project documentation and capture of key learnings. • Assist in developing and maintaining project plans, schedules, and supporting materials. • Prepare and maintain project documentation, updates, meeting materials, and standardized templates to ensure organized records and consistent documentation practices. • Maintain project management and collaboration systems (e.g., Monday.com, Microsoft 365). • Support recurring operational cadences, including team meetings and quarterly planning activities. • Identify workflow friction points and improvement opportunities during project execution. • Support coordination of freelance and external vendors across the engagement lifecycle. • Coordinate scheduling and logistical support for global meetings and working sessions. • Maintain centralized operational documentation, templates, and process resources within shared team knowledge hubs.

• Manage day-to-day operational activities in the LMS • Drive LMS-related onboarding and enhancement projects • Collaborate with stakeholders for successful deployment of classroom courses and eLearning • Maintain and monitor data integrity in LMS • Support ongoing development and troubleshooting of LMS functionality • Conduct vendor oversight and provide guidance to LMS Administrators

Role Description The Operations Assistant is responsible for providing support to the Summer Work Travel program department during the peak season with a wide range of projects and reporting involving participant support, recruiting, data entry, vetting, and miscellaneous support needs. This position reports to the Director of Operations and provides excellent service to team members and clients while demonstrating the company values and supporting the mission. - Assist with updating applicant information on the Placement Tracker Report including adding biographical information of new applicants, updating statuses of participant application documents and sponsor interview. - Assist and monitor Host Interview Sessions, including final scheduling, confirming applicant acceptance/attendance, monitoring virtual waiting rooms, and following up on interview results. - Audit the Placement Tracker as requested to ensure that all information is up to date and aligns with expectations and requirements for designated allotments, vetting statuses, and verifying formulas are working properly. - Assist the vetting team as needed with follow-up or reminder phone calls or emails to complete vetting submissions. - Assist Participant Support with reviewing routine participant application forms to expedite recruiting eligibility of an applicant as needed. - Perform other duties as assigned. Qualifications - High school diploma or equivalent. - 2 years of experience in a customer service, front desk, receptionist, or call center role. - Ability to obtain a personal laptop or desktop with web camera and high-speed streaming internet. - Ability to work within the peak season schedule as assigned. - Ability to effectively work in collaboration with others to achieve business objectives. - Effective oral and written communication skills and excellent interpersonal skills. - Attention to detail, critical thinker, and problem-solving skills. - High standards for integrity, honesty, professionalism, and work ethic. - Commitment to service excellence. - Ability to work on multiple projects simultaneously while accomplishing daily tasks. - Ability to work independently while demonstrating excellent organization and follow-through. - Demonstrate flexible and efficient time management and ability to prioritize workload. - Ability and willingness to move with purpose and a strong sense of urgency. - Self-motivated, positive, and enthusiastic. - Self-starter with a strong desire to exceed expectations and capable of supporting a team. - Maintain confidentiality and discretion. - Willing to grow and be challenged. - Attend training as requested.

• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend • Manage demo environments, including setting up and shutting down instances as needed • Execute and maintain custom configurations for both internal and external use cases • Follow established operational workflows to ensure accuracy, consistency, and timely delivery • Identify process inefficiencies and contribute ideas for continuous improvement