• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend • Manage demo environments, including setting up and shutting down instances as needed • Execute and maintain custom configurations for both internal and external use cases • Follow established operational workflows to ensure accuracy, consistency, and timely delivery • Identify process inefficiencies and contribute ideas for continuous improvement

• Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend • Manage demo environments, including setting up and shutting down instances as needed • Execute and maintain custom configurations for both internal and external use cases • Follow established operational workflows to ensure accuracy, consistency, and timely delivery • Identify process inefficiencies and contribute ideas for continuous improvement

• Oversee initial claims file submissions and conduct comprehensive QA summaries to identify potential fallouts before submission. • Manage rejections from external partners; perform root-cause analysis on data issues and re-submit corrected claims to maximize capture. • Monitor and "push" for the billing of claims missed during initial windows due to vendor delays or data gaps, ensuring no revenue is left on the table. • Build and maintain master rate lists based on current formularies and utilization management (UM) to correspond with product-specific rates. • Marry billed amounts back to rate lists to identify missing, incorrect, or inappropriately billed amounts. • Verify incoming payments against invoiced amounts; identify and dispute short-payments or missing funds. • Build out rebate performance reports. • Run monthly "pro-forma" estimates of expected rebates to serve as a benchmark for actual collections. • Manage and optimize the internal dashboards to provide "slice-and-dice" visibility into rebate trends for executive leadership and sales teams.

Job Title Operations Coordinator - Kaplan International Pathways Canada Job Description Kaplan International Pathways Canada (KIPCL) is a business unit within the Kaplan International organization, which in turn is part of Kaplan Inc., a Graham Holdings Company. We are growing rapidly in Canada, now with two university partners and exciting projects on the horizon. We are seeking an operations professional to help build up and lead our day-to-day operations across partnerships and run point on strategic marketing and recruitment projects and expansion priorities in Canada. As the Operations Coordinator, you will work closely with the Associate Vice President, Partnerships and Recruitment Strategy to build up and optimize daily operations across existing Canada partnerships, including with the University of Victoria and the University of Alberta. You will also lead on strategic projects related to Kaplan’s expansion in Canada, working with a number of teams, including our Global Marketing and Recruitment teams. As a key member of the Canada onshore team, you will also represent KIPCL on relevant committees and boards with both internal and external stakeholders. Please note this role is 100% remote, open to any applicant living in British Columbia, Alberta, or Ontario, although working hours will support British Columbia- and Alberta-based partners. Main responsibilities and functions Reporting to The Associate Vice President, Partnerships and Recruitment Strategy of Kaplan International Pathways Canada, the Operations Coordinator will have responsibility for: - Supporting the management of the operational and contractual requirements of Canada partnerships, including but not limited to joint governance meetings and strategic priority tracking. - Positively contributing to partnership management in cooperation with Vice President Canada, Associate Vice President Partnerships and Recruitment Strategy, and other senior leaders as required. - Leading on relevant projects across Canada in close collaboration with relevant global marketing and recruitment teams, which could include new strategic projects within our university partners or otherwise related to expansion in Canada. - Point of contact for partners to implement strategy and initiatives and support in achieving recruitment and partnership goals, liaising with Kaplan’s global teams. - Ownership of reporting and analysis as it relates to recruitment and marketing initiatives for the Canadian portfolio. - Planning and supporting the annual activity of events in Canada as it relates to partnership management, agent management, staff visits, or as otherwise outlined. - Working closely with relevant global teams to ensure best practices are adopted for operations, including identifying and creating plans for continuous improvement opportunities. - Guardianship of relevant policies and standards as they relate to operations and regulation in Canada, in cooperation with global Quality Regulatory Standards teams and Vice President, Canada. - Other initiatives and duties as required from time to time. Qualifications - A post-secondary degree with a focus on human resources, business, or marketing - 2+ years of progressive operations and / or project management experience - Client management or client success experience is desirable - Experience working in higher education is also desirable - Project management accreditation or another equivalent qualification would be advantageous - To be comfortable working autonomously and hands-on across multiple areas of a rapidly expanding organization in a start-up and faced-paced stage of maturity - Experience creating policies and processes - A strong and demonstrable commitment to student- and customer-centred delivery - Excellent relationship management, organisational, interpersonal and communication skills - Experience working within and supporting policy frameworks and implementation - Excellent teamwork skills, both as a leader and as a member of different teams Physical Requirements - Sitting - Standing - Walking - Climbing - Lifting up to 25+ pounds - Pulling - Pushing - Carrying - Grasping - Reaching - Bending - Crawling - Visual Acuity - Color Determination - Speaking - Listening - May drive a vehicle About Kaplan International Pathways Canada Kaplan International is a global education leader, with offices and partners in more than 60 countries around the world. Our head office is in the UK, and Kaplan International Pathways Canada works very closely with our Australia and New Zealand (ANZ) businesses. This role can be situated anywhere in Canada and is a remote, work-from-home role with some travel required from time to time. We welcome applications from those with experience gained from many sectors who can demonstrate their skills and approach are transferrable to Kaplan International Pathways. Kaplan International Pathways has equity, diversity, and inclusion as core values. We welcome applications from suitable candidates, whatever their background, and especially from women and those who identify as Indigenous and minority ethnic who are under-represented in our workforce at this level. Location Remote/Nationwide, CAN Employee Type Employee Job Functional Area Operations Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.