Role Description We’re looking for an experienced Technical Account Manager to help us change the way the world works, with Parallels: any time, anywhere, any-device productivity. As a Technical Account Manager, you will: - Lead hands-on implementation and onboarding of Parallels RAS, acting as the technical owner throughout the customer onboarding journey. - Architect and align deployments with customer infrastructure, including networking, security, identity, and virtualization environments, in collaboration with internal stakeholders. - Design and execute detailed technical delivery plans, including system configuration, upgrades, patching, and post-deployment validation. - Deploy and configure new solutions ensuring system stability, performance, and service availability. - Build and maintain detailed technical documentation for implementations, including system architectures and configurations. - Collaborate closely with Customer Success, Sales, and Engineering teams to ensure technically sound and seamless delivery outcomes. - Provide technical leadership and guidance, acting as the subject matter expert while Customer Success focuses on relationship management and commercial outcomes. - Proactively engage with Premier Customers and Partners on technical matters, providing advisory on architecture, performance, and operational best practices. - Own all reported issues and service requests for assigned Premier Support customers, driving them to resolution within agreed SLAs and contractual KPIs. - Own and drive end-to-end resolution of complex technical incidents and service requests, ensuring SLA and KPI adherence. - Act as the technical escalation point for critical issues, performing deep troubleshooting and coordinating with engineering teams for resolution. - Conduct detailed post-incident reviews and Root Cause Analyses (RCAs), identifying systemic issues and preventative measures. - Deliver proactive technical services including environment health checks, risk assessments, and performance optimization. - Provide expert guidance on secure, scalable, and high-performing system design and operations. - Plan and support upgrade strategies and patch management aligned with product roadmap and infrastructure dependencies. - Ensure customer technical readiness for maintenance, upgrades, and ongoing operational activities. - Represent customer technical requirements and challenges to engineering and product teams, contributing to prioritization of feature requests, bug fixes, and enhancements. - Maintain accurate, detailed technical records and contribute to knowledge sharing (KCS, internal wiki, SharePoint). - Design and deliver in-depth technical training for customers, partners, and internal teams. Qualifications - Bachelor’s degree in Computer Science or related subject. - Deep understanding of Remote Display Protocols (RDP/RemoteFX, ICA/HDX, PCoIP). - Deep knowledge and experience with Microsoft Remote Desktop Services - TS/RDSH/Application/Desktop and VDI Publishing. - Technical understanding of Citrix XenApp 5.x/6.x/7.x and/or VMware View/Horizon 5.x/6.x/7.x solutions. - Working knowledge and understanding of IT infrastructure solutions relating to Systems, Network, and Security. - Experience in cloud computing platforms mainly in Microsoft Azure and Amazon AWS. - Working knowledge of mobile applications. - Strong writing skills with ability to create technical documentation. - Strong presentation, communication, and training skills. - At least 5 years’ experience in IT Engineer role. - At least 3 years’ experience in implementing and/or administering applications and desktops virtualization systems. - At least 2 years’ experience in cloud-based computing. Requirements - MCSE: Desktop Infrastructure or MCSE: Enterprise Devices and Apps (preferred). - Citrix CCEE or CCA-V or CCP-V (preferred). - VMware VCDX-DT or VCP6-DTM or VCIX6-DTM (preferred). - Ideally experience with Mac OS X and iOS and mobile device management. - Ideally experience with Microsoft System Center Configuration Manager/Active Directory. - System Administration skills in enterprise organization. - Working knowledge of IT Operations and Infrastructure, issues and concerns. - Experience in publishing VDI/Desktop/Applications to multiple mobile device platforms. - Working knowledge of virtualization requirements. Benefits - Fully remote, work-from-anywhere workspace. - Flexible hours. - Supportive and energetic team environment.

Title: Account Manager – In-House Creative Agency Location: Westwood Massachusetts United States Type: 1ST Category: Marketing, Digital Experience, and Communications Job Description: Description We’re seeking a highly motivated, passionate, and collaborative Account Manager to join Greenhouse, Citizens’ in-house marketing communications and advertising agency. This role sits at the center of strategy, creativity, and execution—serving as a trusted partner to both internal clients and creative teams and could work across various channels spanning traditional and digital media, performance marketing, personalization, internal communications, sponsorships and digital content. You will be responsible for shaping strong, insight-driven briefs, guiding integrated marketing efforts, and helping translate business objectives into compelling creative work. Just as importantly, you will play a critical dual-advocate role: championing the integrity and ambition of the creative while bringing a clear, anticipatory perspective of internal client needs, constraints, and decision dynamics. This role requires sound judgment, confidence, and diplomacy—knowing when to push creative thinking. What should you expect? A bit of everything. You may work on a high-profile integrated campaign which will be presented to senior leadership one day and tackle a handful of smaller performance marketing rush projects the next - all while making sure the work aligns with line of business and strategy inputs. As a key member of the in-house agency team, you will be responsible for: - Leadership – You will be the hub of the wheel for all Greenhouse projects in your designated workstream and will need to partner with colleagues and stakeholders at all levels, demonstrating an ability to balance priorities, manage up to senior leadership and reach down to understand project nuances. - Managing Client Relationships – Act as the primary point of contact for Clients, Creatives and other stakeholders; maintain strong relationships to ensure effective planning and problem-solving. Throughout it all, you’ll be responsible for keeping work moving forward—thoughtfully, efficiently, and collaboratively. - Brief writing – Partner with requestors to develop well informed strategic marketing briefs and assist in writing agency-specific creative briefs.   - Brand consistency – Ensure brand uniformity across all channels based upon brand standards/guidelines.   - Campaign Coordination:Oversee the development and execution of marketing/advertising campaigns from input through execution, connecting dots and ensuring alignment with business objectives and approved strategies. - Communication – Effectively communicate and partner with clients, creatives, the Brand team, Operations, lines of business and other stakeholders to keep everyone informed and on track  - Problem Solving – Identify and resolve challenges that arise to maintain project timelines and high-quality creative  - Project Management – Manage projects from start to finish, including using workflow tools, communicating updates to stakeholders, supporting creative team presentations, and ensuring client feedback aligns with communication strategies.    SKILLS AND REQUIREMENTS - Bachelor’s degree in Advertising, Marketing, Business, Communications or similar field - Understanding of advertising industry and current trends - 8-10+ years of external advertising agency and/or in-house agency Account Management experience - Strong creative instincts and passion for developing great work - Strong communication and leadership skills (written and oral) and ability to build partnerships amongst peers and senior leadership - Be detail oriented and comfortable working in a fast-paced environment with tight timelines  - Experience and/or interest in AI/emerging technologies - Expertise in concepting integrated campaigns, ideally for Financial Services clients - Strong knowledge of best practices for email, social, video, content and direct marketing - Excellent organizational and decision-making skills - Experience in both B2B and B2C a plus - Financial Services/banking category experience a plus   LOCATION Hybrid in Westwood, MA, with 4 days/week of in-office collaboration and 1 day/week working from home #LI-Citizens2   Pay Transparency  The salary range for this position is $115,360- $130,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

APAC BD Lead (Data) We are looking for an elite APAC BD Lead covering Asia hours to scale our ecosystem’s liquidity and data footprint, specifically driving the adoption of Pyth Pro. You will serve as the primary bridge between our network and the world’s most sophisticated trading firms, market makers, and exchanges. You will also be responsible for expanding the consumer footprint for Pyth Pro. This role is for a high-level operator who understands the plumbing of modern markets: someone who can speak the language of a Quantitative Trader one hour and a C-suite exchange executive the next. You will be responsible for driving the supply side of our network (onboarding institutions who can provide real time market data) and the demand side (pitching Pyth Pro to institutional consumers such as exchanges, traders etc). Location: Singapore or Remote (Global) | Priority Hubs: Asia Language: English (Fluent); Mandarin (Not mandatory) About Our Team and Your Role We are a well-rounded team: half of us are tech whizzes, while the other half excel in building partnerships with data providers, developers, and the DeFi community. Communication is key to our network-driven approach. - Remote Work: Our team is spread across the globe, from the US and South America to Europe and Asia. We are a digital-first organization where remote work is the norm. - Startup-level Speed: We thrive in the dynamic DeFi space and love adaptable problem solvers who are eager to meet the evolving needs of the market. - The Mission: You will be architecting partnerships that define the future of market data. Your focus will be Pyth Pro, our institutional-grade data solution designed for users who require the highest fidelity, lowest latency, and most reliable feeds directly from primary sources. Your Responsibilities Drive Network Supply (Market Makers & Data Providers) - Identify, pitch, and onboard top-tier Market Makers and Trading Firms to contribute high-quality data to the network. - Leverage existing relationships while aggressively building new partnerships with leading DEXs, CEXs, and global financial institutions to ensure our network remains the gold standard. - Navigate complex negotiations with institutional entities to expand our data footprint across the APAC region and beyond. Scale Pyth Pro Adoption (Demand Side) - Lead the sales effort for Pyth Pro, identifying institutional consumers (Hedge Funds, Asset Managers, and High-Frequency Traders) who require premium, low-latency data feeds. - Effectively communicate the technical and economic value proposition of Pyth Pro to sophisticated buyers. - Collaborate with product and engineering teams to relay market feedback and shape our roadmap. Ecosystem & Relationship Management - Act as a high-touch Relationship Manager for VIP clients, ensuring long-term retention and growth. - Represent the organization at major industry events (TradFi and DeFi) across Asia and Europe. - Maintain a pulse on the competitive landscape, specifically regarding Oracles and institutional data providers. Desired Skills and Experience - Professional Experience: 5+ years in Business Development, Sales, or Institutional Coverage within Finance or Fintech. - Institutional Pedigree: A strong background in Tier-1 Banking or Trading Institutions with a successful transition into the DeFi space. - Proven Network: Established track record of building and managing partnerships with Market Makers, Exchanges (CEX/DEX), and institutional liquidity providers. - Technical Literacy: Ability to discuss API integrations, data latency, and oracle mechanics with confidence. - Cultural Competence: Deep experience navigating the nuances of both Western and Asian markets (Mandarin fluency is a plus). Nice to Have - Direct experience in migrating liquidity or data providers from legacy systems to decentralized protocols. - Background in Quantitative Trading, Exchange or Prime Brokerage. - A strong presence in the DeFi community and a deep understanding of the Pyth ecosystem. Think you’ve got what it takes to build the most talented team in the world? We’d love to meet you.

• Drive direct sales engagements into SLED accounts within your assigned territory. • Create and implement territory plans to achieve deployments of Fortinet solutions to a set of assigned, existing accounts and new logo prospects, within your assigned territory. • Develop executive relationships with key buyers and influencers and leverage these relationships to achieve quarterly sales goals. • Coordinate with internal teams to deliver winning contract bids, proposals, RFI/RFP responses, and Statements of Work. • Negotiate terms of business with clients to achieve mutually beneficial results and long-term partnerships. • Build and promote the Company’s position as the worldwide leader in Unified Threat Management.