Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to users and stakeholders. Roles & Responsibilities: - looking for a voice engineer - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute to providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in knowledge sharing sessions to enhance team capabilities. Professional & Technical Skills: - Must have Skills: Proficiency in Cloud Contact Center Implementation. -Good To Have Skills: Experience with AWS Connect and Genesys - Strong understanding of cloud technologies and their application in contact center environments. - Experience with troubleshooting and resolving issues in cloud-based systems. - Familiarity with customer relationship management tools and their integration with cloud solutions. - Familiarity with telephony systems, IVR, ACD, and CTI technologies. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to analyze system performance metrics and implement improvements. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation. - This position is based at our Bengaluru office. - A 15 year full time education is required. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

• Securing the codebase • Implement, maintain, and continuously improve static analysis tooling integrated into CI/CD pipelines • Deploy and operate dynamic analysis tooling to surface runtime vulnerabilities • Identify, triage, and drive remediation of vulnerabilities in application code and CI/CD configurations • Identify, triage, and drive remediation of vulnerabilities in third-party dependencies • Champion security and privacy as first-class concerns in engineering workflows • Foster a habit of threat modeling and risk assessments in product teams

• Develop and maintain a deep technical knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology (e.g., steam systems, condensate and feedwater systems, cooling water systems, HVAC, fire protection systems, radwaste systems, pneumatics, etc) • Support gap analysis between standard plant mechanical systems and site-specific requirements, including regulatory requirements and industry recognized mechanical codes and standards • Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces • Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems • Participate in design evolution programs that extend and improve our modularization strategies • Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with our standard product offering • Establish and maintain strong working relationship with internal engineering teams • Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues • Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities • Provide guidance to external partner engineering resources to ensure the quality of deliverables • Support commercial and marketing opportunities to develop new business opportunities • Protect the Intellectual Property rights of GEVH • Support GEVH initiatives, corrective action, process improvement and simplification • Ensure adherence to GEVH’s standards for nuclear safety and compliance

• Develop and maintain a deep technical knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology (e.g., steam systems, condensate and feedwater systems, cooling water systems, HVAC, fire protection systems, radwaste systems, pneumatics, etc) • Support gap analysis between standard plant mechanical systems and site-specific requirements, including regulatory requirements and industry recognized mechanical codes and standards • Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces • Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems • Participate in design evolution programs that extend and improve modularization strategies • Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with standard product offering • Establish and maintain strong working relationship with internal engineering teams • Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues • Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities • Provide guidance to external partner engineering resources to ensure the quality of deliverables • Support commercial and marketing opportunities to develop new business opportunities • Protect the Intellectual Property rights of GEVH • Support GEVH initiatives, corrective action, process improvement and simplification • Ensure adherence to GEVH’s standards for nuclear safety and compliance