This is a remote position. The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The role requires someone who is passionate about data quality, data analytics, and automation in order to drive business strategy. An ability to be an expert in problem-solving, critical thinking and an understanding of complex system dependencies are essential in enabling the IT Manager to show where My Amazon Guy processes are broken and how those processes are affecting key data points. An individual with a strong passion to solve problems and improve data integrity will excel in this position. About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500+ employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of. Key Responsibilities - Strong communication, listening, and interpersonal skills - Highly organized, detail-oriented, and adaptable under deadlines - Skilled in analysis, problem-solving, and data visualization - Proficient in Microsoft Office Suite, G-Suite, and related applications - Knowledge of CMS (WordPress), monday.com, and API integration (basic/desired) - Experienced with security systems (Anti-Virus, Firewall, Two-Factor Authentication) - Familiar with tools such as 1Password, Airtable, Amazon Seller Central, Asana, Google Workspace, Helium 10, HubSpot, Jotform, Monday, Slack, Time Doctor, and Zapier - Understanding of marketing communications and online marketing - Naturally creative, technology-focused, and committed to quality output - Team player with cross-cultural collaboration experience - Experience managing websites Requirements - 1+ years of experience in an IT Help Desk role - Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred - Excellent verbal and written communication skills - Ability to multitask and prioritize - Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace - Database management is a plus but not required - JavaScript, Python, CSS, HTML is a plus but not required - Proficient with Microsoft Office, G Suite applications, and computer security systems - Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. - Expert in problem-solving, critical thinking, and an understanding of complex system dependencies - A dual-monitor setup is required (at least 8GB of RAM) - Must have at least 25 MBPS internet speed Benefits - 40 hours a week, 8 hours a day - Competitive salary base - Permanent WFH setup - Unlimited FREE access to MAG School courses and SOP Library! - Work schedule is in EST (Monday-Friday only) - Opportunities for professional development and career advancement

Job Description: MDM SME (Mobile Device Management – Implementation & Transformation) Job Title MDM SME – Endpoint & Mobility Management Job Summary We are looking for an experienced Mobile Device Management (MDM) Subject Matter Expert to design, implement, transform, and transition enterprise endpoint management solutions across both mobile and desktop environments. The ideal candidate will have strong expertise in Unified Endpoint Management (UEM) platforms, including Microsoft technologies and various third-party device management tools. This role requires hands-on experience in enterprise mobility architecture, device lifecycle management, security compliance, automation, and the large-scale deployment of endpoint management solutions. Key Responsibilities Implementation & Deployment - Design and implement Enterprise Mobility and Endpoint Management solutions. - Deploy and configure MDM/MAM policies for mobile devices, tablets, and laptops. - Implement zero-touch device provisioning using Autopilot and enterprise mobility platforms. - Core Concept and understanding of Samsung Knox is mandatory as mentioned above. - Knowledge on Active Directory or Azure AD, Roles, Permissions and Group Policy - Knowledge of Samsung Knox/ManageEngine Endpoint Central, mobile device management, mobile application management. - Integrate endpoint management platforms with identity and security solutions. Transformation & Modern Workplace - Lead endpoint modernization initiatives including migration from legacy device management systems to modern cloud-based management. - Drive Windows device transformation from SCCM to Intune co-management or cloud-native management. - Develop and implement mobile-first and cloud-first workplace strategies. - Support enterprise digital workplace transformation programs. Transition & Service Integration - Lead knowledge transition from implementation to operations teams. - Establish standard operating procedures (SOPs) and documentation. - Support ITIL-based service transition and operational readiness. - Provide L3 support and escalation handling. Endpoint Security & Compliance - Implement device compliance policies and security baselines. - Configure conditional access and posture checks. - Ensure endpoint devices comply with enterprise security policies and regulatory standards. - Explain different types of enrollments in iOS, Android or windows device. Automation & Optimization - Automate device provisioning, application deployment, and patch management. - Improve endpoint management efficiency through automation and scripting. - Optimize endpoint performance and security posture. - Microsoft Endpoint Configuration Manager (SCCM) - Microsoft Intune - Windows Autopilot - ManageEngine Endpoint Central Required Technical Skills Endpoint & Device Management - Remotely Managed Devices - Create compliance rules for users and devices - Control device features and settings - Devices and data protection - App protection policies - Hybrid Autopilot - iOS (DEP and Apple Configurator) - Zero TouchAndroid (DA and AE), Mobile Device Management Platforms - Samsung Knox Manage / Knox Suite - Workspace ONE (VMware) Endpoint Lifecycle Management - Device enrollment & provisioning - Application packaging & deployment - Patch management - Device compliance policies - Device inventory & monitoring Microsoft Ecosystem - Azure AD / Entra ID - Conditional Access - Microsoft Defender for Endpoint - Windows 10/11 device management Mobility & Security - MDM / MAM policy configuration - BYOD and corporate device management - Data protection policies - Mobile security compliance Automation & Scripting - PowerShell - Endpoint automation - Configuration baselines Experience Requirements - 10–15+ years in IT infrastructure and endpoint management. - 5+ years of experience in enterprise MDM/UEM platforms. - Experience in large-scale enterprise endpoint deployments (10,000+ devices). - Proven experience in implementation, transformation, and transition projects. - Experience working with global enterprise environments. Preferred Certifications - Microsoft Certified: Endpoint Administrator Associate - Microsoft Certified: Security Administrator - VMware Workspace ONE Certification - ITIL Foundation - Microsoft Azure Certifications Soft Skills - Strong stakeholder communication and consulting skills - Ability to lead enterprise transformation programs - Strong documentation and knowledge transfer capabilities - Experience working with global delivery teams Key Deliverables - Endpoint management architecture design - MDM implementation and rollout plans - Device security and compliance policies - Operational documentation and transition artifacts - Automation and optimization strategies At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. • Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. • Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware. • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals. • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems. • Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android). • Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems. • Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems. • TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN. • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.). • May suggest modifications and corrections to existing software applications. • May provide training in use of new hardware or software. • Develop and maintain catalog of hardware and software equipment and licensing. • Perform all other tasks as assigned or requested.

This is a remote position. We are currently searching for an IT Support Specialist who will be responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to. Responsibilities: What will you do - Communicate clearly written, in person, by telephone, or video conferencing. - Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner. - Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions. - Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely. - Ensure the security, privacy and proper usage of company-provided assets. - Keep the department System’s Change Management documentation up to date to maintain assurance of accurate system integrity. - Training and use of IT applications/tools to perform work duties. - Manage ticketing systems which include tracking, escalation, follow up and closure. - Support the Lowe corporate office and remote office infrastructure, telephone, AV systems and guest environments. - Troubleshoot end user, software and hardware systems. - Elevate issues as appropriate to Sr. IT Manager after due diligence and review. - Assist Managers on the administration, security, installation, configuration, and troubleshooting of all site hardware and software. - Travel to remote offices when necessary. Requirements Qualifications: What we are looking for - Education: Associate degree or completion of a specialized course of study at a business or trade school - Experience: Minimum of 6 months to two years of prior help desk or technical support - Experience with SharePoint online (or minimum SharePoint server 2016, 2019) - Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above - Working knowledge of computer networking or operation concepts, means, and practices - Certification A+, Microsoft 365 Fundamentals - Certification Security+ recommended - Experience with Microsoft Outlook, Office, Active Directory. - Experience in a networked computer environment - Knowledge of HP printers and Cannon copiers - Knowledge of telephone systems - Knowledge of wireless (Wi-Fi) systems - Help Desk experience preferred - High level analytical and troubleshooting skills. - Excellent oral and written communications skills required. - Must be able to work flexible days/hours. - Must be able to lift 20 pounds or more. - All other duties as assigned. Key Traits: Dependable, team-oriented, detail-focused, flexible, and collaborative. Benefits Perks & Benefits: We offer a competitive benefits package for full-time, regular team members that includes group medical, dental, vision, life and disability benefits, critical illness and accident insurance, and participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement and an employee assistance program. We offer time off and are proud to offer participation in a 401(k) plan with a company match! - Dependent care reimbursement - Health insurance - Dental insurance - Flexible spending account - Employee assistance program - Vision insurance - 401(k) matching - Work From Home​