• Lead the implementation journey of tokenization projects based on Hadron for institutional clients • Act as the primary technical and business point of contact throughout onboarding and early operations • Ensure a seamless transition from contract signature through the first production token issuance • Maintain alignment across stakeholders, coordinating execution across internal teams and external partners • Guide clients through API documentation and sandbox testing • Diagnose and troubleshoot client integration issues • Track onboarding progress, milestones, and dependencies • Prepare clients for production launch and conduct monitoring after launch • Proactively communicate timelines, blockers, and dependencies; support transition clients to self-service

• Run customer support and design processes for outstanding service. • Reduce ticket volume and transform Support into a revenue driver. • Handle customer inquiries and coordinate team support. • Collect feedback and turn it into actionable insights. • Build systems to eliminate root causes of support tickets. • Manage support tech stack for visibility into quality and efficiency.

POSITION PURPOSE The Contract and Credentialing Manager is responsible for supporting service area agreements with highly visible providers, including integrated delivery systems, hospitals, and physician groups. This role ensures contracts deliver high-quality, cost-effective, and marketable provider networks that meet organizational standards. The position also manages corporate and network contracts to support strategic goals and oversight of all delegated credentialing. ESSENTIAL JOB RESPONSIBILITIES - Manage high-priority physician group, facility, corporate, and network contracts in alignment with PADU (Preferred, Acceptable, Discouraged, Unacceptable) guidelines. - Develop, negotiate, execute, and maintain provider contracts within contract management systems. - Recruit and negotiate with providers to improve network access, reduce grievances, and support cost control strategies, including Medical Loss Ratio (MLR) optimization. - Maintain effective relationships with key providers and advise Contract Coordinators and Specialists on provider and ancillary contract negotiations. - Evaluate network performance and implement strategies to ensure compliance with network adequacy standards. - Ensure contract language meets organizational and regulatory requirements in collaboration with legal counsel. - Support development of fee schedules and reimbursement models in partnership with Corporate Network Management and legal. - Educate internal stakeholders on provider contracting processes. - Participate in strategic initiatives and organizational committees. - Ensure timely submission of all required contracting related deliverables to the Oregon Health Authority. - Collaborate with internal departments to gather data and documentation for OHA reporting. - Oversee and coordinate Network Performance Subcommittee. - Oversee delegated credentialing entities for compliance. - Provide leadership and supervision to the Contracting and Network team. - Perform other duties as assigned QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES Minimum Qualifications - Bachelor’s degree in a healthcare-related field or equivalent combination of education and experience. - 5–7 years of experience in Medicaid contracting and healthcare network management. - Knowledge of Medicaid, Medicare and Commercial healthcare operations, compliance, and credentialing processes. - Strong organizational, analytical, and problem-solving skills. - Effective communication and interpersonal skills, with the ability to collaborate across teams. - Ability to manage competing priorities and meet deadlines in a fast-paced environment. - Accountability: Takes ownership of responsibilities and outcomes. - Integrity: Maintains confidentiality and adheres to ethical standards. - Innovation: Identifies opportunities for improvement and implementing solutions. - Collaboration: Works effectively with diverse teams and stakeholders. PHYSICAL DEMANDS & WORK CONDITIONS - Prolonged periods of sitting at a computer, with occasional standing and movement. - Frequent use of hands and fingers for typing and standard computer tasks. - Visual acuity required for extended screen use. - Ability to communicate effectively via phone and virtual platforms. - Must maintain a designated workspace with appropriate ergonomic setup. - Requires a reliable internet connection and necessary technology. - The work environment should support adequate lighting and minimal distractions. - Regular, predictable attendance during Pacific Time Zone business hours is required. EQUAL EMPLOYMENT OPPORTUNITY UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy. About Umpqua Health At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health. Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

Overview Title: Corporate Safety Manager/ CSP Location: Remote Status: Full Time The Corporate Safety Manager supports the ATI Holdings Enterprise’s health and safety program through two primary areas of responsibility: (1) safety consulting services for AWS clients and (2) enterprise safety and compliance support for ATI and AWS internal operations.In the consulting services function, this role partners with AWS client leadership to scope and deliver safety management system support, compliance guidance, training, audits, and improvement initiatives designed to reduce risk and strengthen safety culture (on a contracted basis). In the corporate support function, the Corporate Safety Manager supports the development, implementation, and continuous improvement of enterprise safety programs, ensures alignment with regulatory requirements, provides internal safety consultation to clinical and operational teams, and supports data reporting and safety performance tracking. This position requires consistent communication with ATI Holdings central compliance leadership, AWS compliance teams, and operations leaders across both ATI and AWS to ensure coordinated safety support, effective risk mitigation, and ongoing program effectiveness. Benefits HighlightsWe offer a competitive compensation package with an incentive plan, and comprehensive benefits, including: - Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health. - Medical, Dental & Vision Coverage: Flexible plan options. - 401(k) Match: Competitive employer matching. - SoFi Loan Support: financial wellness support - Childcare Tuition Assistance: Discounted rates. - Health Savings & Flexible Spending Accounts: Tax-saving options. - Short- & Long-Term Disability: 100% employer paid income protection plans. - Life Insurance: Employer-paid and voluntary options. - Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs. - Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.* - Corporate Discounts: Exclusive deals for employees. - And more! Click here for the complete list of benefit offerings * NEW 2026 benefit! Responsibilities ATI/AWS Corporate Safety & Compliance Support• Support design, implementation, and continuous improvement of ATI/AWS enterprise health and safety programs, management systems, and procedures.• Monitor and evaluate regulatory compliance across applicable safety programs; stay current on regulatory changes and implement requirements. • Provide internal consultation to clinicians, AT’s, and office staff regarding safety risks, mitigation strategies, and incident prevention for clinics and offsite work locations.• Develop, maintain, and analyze safety metrics, reporting, and data trending to evaluate program effectiveness and recommend improvement strategies. • Manage multiple safety and compliance projects within scope/budget/schedule expectations and ensure quality standards on deliverables. AWS Safety Consulting Services• Provide safety consulting services for AWS clients, including administrative safety oversight and compliance guidance.• Conduct contracted client training, field coaching, and performance improvement initiatives to strengthen safety outcomes.• Build and steward client relationships, interface with client leadership on HSE priorities, and support repeat business through effective partnership. Work with Sales team on service scope and contracting. Qualifications Minimum EducationRequired:• Bachelor’s Degree in occupational safety and health, or related field.Preferred:• Master’s Degree in a related field. Minimum ExperienceRequired:• 3+ years of combined experience supporting healthcare-focused occupational health and safety programs.• Experience with team facilitation and collaborative leadership.• Training development and delivery in a variety of topics and media.• Experience with Risk Identification and Reduction strategies and methods.Preferred:• None Knowledge Skills and Abilities• Travel up to 30% of the time.• Strong analytic skills, problem solving and critical thinking.• Able to demonstrate sound judgement under ambiguous circumstances.• The ability to influence across various functions/levels.• Comfortable interacting with regulatory officials to resolve problems at client sites or ATI Holdings facilities. Licenses and CertificationsRequired:• Associate Safety Professional (ASP) Preferred:• Certified Safety Professional (CSP) # LI-KH4 Virtual Employee? Yes Salary Range $91,118 -- $116,934 Location/Org Data : Dept Number CORPIL