• Run customer support and design processes for outstanding service. • Reduce ticket volume and transform Support into a revenue driver. • Handle customer inquiries and coordinate team support. • Collect feedback and turn it into actionable insights. • Build systems to eliminate root causes of support tickets. • Manage support tech stack for visibility into quality and efficiency.

POSITION PURPOSE The Contract and Credentialing Manager is responsible for supporting service area agreements with highly visible providers, including integrated delivery systems, hospitals, and physician groups. This role ensures contracts deliver high-quality, cost-effective, and marketable provider networks that meet organizational standards. The position also manages corporate and network contracts to support strategic goals and oversight of all delegated credentialing. ESSENTIAL JOB RESPONSIBILITIES - Manage high-priority physician group, facility, corporate, and network contracts in alignment with PADU (Preferred, Acceptable, Discouraged, Unacceptable) guidelines. - Develop, negotiate, execute, and maintain provider contracts within contract management systems. - Recruit and negotiate with providers to improve network access, reduce grievances, and support cost control strategies, including Medical Loss Ratio (MLR) optimization. - Maintain effective relationships with key providers and advise Contract Coordinators and Specialists on provider and ancillary contract negotiations. - Evaluate network performance and implement strategies to ensure compliance with network adequacy standards. - Ensure contract language meets organizational and regulatory requirements in collaboration with legal counsel. - Support development of fee schedules and reimbursement models in partnership with Corporate Network Management and legal. - Educate internal stakeholders on provider contracting processes. - Participate in strategic initiatives and organizational committees. - Ensure timely submission of all required contracting related deliverables to the Oregon Health Authority. - Collaborate with internal departments to gather data and documentation for OHA reporting. - Oversee and coordinate Network Performance Subcommittee. - Oversee delegated credentialing entities for compliance. - Provide leadership and supervision to the Contracting and Network team. - Perform other duties as assigned QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES Minimum Qualifications - Bachelor’s degree in a healthcare-related field or equivalent combination of education and experience. - 5–7 years of experience in Medicaid contracting and healthcare network management. - Knowledge of Medicaid, Medicare and Commercial healthcare operations, compliance, and credentialing processes. - Strong organizational, analytical, and problem-solving skills. - Effective communication and interpersonal skills, with the ability to collaborate across teams. - Ability to manage competing priorities and meet deadlines in a fast-paced environment. - Accountability: Takes ownership of responsibilities and outcomes. - Integrity: Maintains confidentiality and adheres to ethical standards. - Innovation: Identifies opportunities for improvement and implementing solutions. - Collaboration: Works effectively with diverse teams and stakeholders. PHYSICAL DEMANDS & WORK CONDITIONS - Prolonged periods of sitting at a computer, with occasional standing and movement. - Frequent use of hands and fingers for typing and standard computer tasks. - Visual acuity required for extended screen use. - Ability to communicate effectively via phone and virtual platforms. - Must maintain a designated workspace with appropriate ergonomic setup. - Requires a reliable internet connection and necessary technology. - The work environment should support adequate lighting and minimal distractions. - Regular, predictable attendance during Pacific Time Zone business hours is required. EQUAL EMPLOYMENT OPPORTUNITY UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy. About Umpqua Health At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health. Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

Overview Title: Corporate Safety Manager/ CSP Location: Remote Status: Full Time The Corporate Safety Manager supports the ATI Holdings Enterprise’s health and safety program through two primary areas of responsibility: (1) safety consulting services for AWS clients and (2) enterprise safety and compliance support for ATI and AWS internal operations.In the consulting services function, this role partners with AWS client leadership to scope and deliver safety management system support, compliance guidance, training, audits, and improvement initiatives designed to reduce risk and strengthen safety culture (on a contracted basis). In the corporate support function, the Corporate Safety Manager supports the development, implementation, and continuous improvement of enterprise safety programs, ensures alignment with regulatory requirements, provides internal safety consultation to clinical and operational teams, and supports data reporting and safety performance tracking. This position requires consistent communication with ATI Holdings central compliance leadership, AWS compliance teams, and operations leaders across both ATI and AWS to ensure coordinated safety support, effective risk mitigation, and ongoing program effectiveness. Benefits HighlightsWe offer a competitive compensation package with an incentive plan, and comprehensive benefits, including: - Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health. - Medical, Dental & Vision Coverage: Flexible plan options. - 401(k) Match: Competitive employer matching. - SoFi Loan Support: financial wellness support - Childcare Tuition Assistance: Discounted rates. - Health Savings & Flexible Spending Accounts: Tax-saving options. - Short- & Long-Term Disability: 100% employer paid income protection plans. - Life Insurance: Employer-paid and voluntary options. - Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs. - Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.* - Corporate Discounts: Exclusive deals for employees. - And more! Click here for the complete list of benefit offerings * NEW 2026 benefit! Responsibilities ATI/AWS Corporate Safety & Compliance Support• Support design, implementation, and continuous improvement of ATI/AWS enterprise health and safety programs, management systems, and procedures.• Monitor and evaluate regulatory compliance across applicable safety programs; stay current on regulatory changes and implement requirements. • Provide internal consultation to clinicians, AT’s, and office staff regarding safety risks, mitigation strategies, and incident prevention for clinics and offsite work locations.• Develop, maintain, and analyze safety metrics, reporting, and data trending to evaluate program effectiveness and recommend improvement strategies. • Manage multiple safety and compliance projects within scope/budget/schedule expectations and ensure quality standards on deliverables. AWS Safety Consulting Services• Provide safety consulting services for AWS clients, including administrative safety oversight and compliance guidance.• Conduct contracted client training, field coaching, and performance improvement initiatives to strengthen safety outcomes.• Build and steward client relationships, interface with client leadership on HSE priorities, and support repeat business through effective partnership. Work with Sales team on service scope and contracting. Qualifications Minimum EducationRequired:• Bachelor’s Degree in occupational safety and health, or related field.Preferred:• Master’s Degree in a related field. Minimum ExperienceRequired:• 3+ years of combined experience supporting healthcare-focused occupational health and safety programs.• Experience with team facilitation and collaborative leadership.• Training development and delivery in a variety of topics and media.• Experience with Risk Identification and Reduction strategies and methods.Preferred:• None Knowledge Skills and Abilities• Travel up to 30% of the time.• Strong analytic skills, problem solving and critical thinking.• Able to demonstrate sound judgement under ambiguous circumstances.• The ability to influence across various functions/levels.• Comfortable interacting with regulatory officials to resolve problems at client sites or ATI Holdings facilities. Licenses and CertificationsRequired:• Associate Safety Professional (ASP) Preferred:• Certified Safety Professional (CSP) # LI-KH4 Virtual Employee? Yes Salary Range $91,118 -- $116,934 Location/Org Data : Dept Number CORPIL

Working Location: Massachusetts, Boston; Massachusetts, Worcester; New Hampshire, Manchester; Rhode Island, Providence Workplace Flexibility: Field For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description Aid in the direct sales of the company’s iTind product and service offerings. Calls on and is responsive to existing and prospective customers in order to determine customer’s needs, concerns, issues, problems and challenges. Territory Managers will use this information to provide solutions to solve customer’s issues while enhancing long term relationships between customer company and Territory Manager. They are expected to develop new accounts and grow business in existing accounts within established geographic territory. A Territory Manager is expected to exceed assigned Sales Targets respond to requests for information and data from sales management marketing and corporate administration. They must also understand and work within boundaries of all corporate policies and guidelines. Job Duties - Meets or exceeds Annual Territory Revenue Sales and Gross Profit Targets by: Organizing and planning territory for efficient and productive coverage by own initiatives as well as utilizing company’s sales business tools. - Maintaining a complete prospect competitor customer database CRM (Customer Relationship Management) and provide information to management as needed or requested. - Establishing and maintaining relationships with physicians, nurses, hospital management and other areas of surgical services. - Utilizing sales presentation skills to sell company’s iTind product via consultative selling to customers that generate closing ratios required to achieve Sales Targets on a quarterly, monthly period and annual basis. - Utilizing company’s Promotional Programs Financing Options Placement & Leverage Agreements as well as other company resources to meet & achieve sales results. - Properly allocating time within and between all accounts to ensure attainment of monthly, quarterly, period and annual Sales Targets in all product categories. - Completing and maintaining sales paperwork CRM and other records in an orderly fashion and submitting in a timely and accurate manner. - Provides necessary and appropriate post sales and support service to customers including: Installation assistance. Training and in servicing on use and operation of equipment. Troubleshooting problems. Liaising between the company and the customers for up to date condition on pricing service and latest product release launches. Ongoing and routine follow up with customers during pre and post sales efforts to ensure proper customer/company relationships. Continuous updating all customers on company product modifications changes and enhancements. - Training & Education development and other expectations: Acquire, maintain and expand knowledge of company’s products, competitive products, clinical procedures and the surgical market to better meet and serve customers’ product, clinical and service needs. - Represent company at trade association meetings to promote products and meet with key customers relative to progressing sales and associated business goals. - Demonstrate a willingness and openness to help others within the Region, Area or Nation for the Urology Business Group. Maintain professionalism, diplomacy, sensitivity and tact to portray the company in a positive manner. Utilize and maintain field inventory and other company assets (laptop computer, etc.) for optimum sales results. - Report customer product experience issues through appropriate channels in an accurate and timely manner as described in company’s policy and procedures. Provide Marketing with technical and market information gathered through customer contacts. Gather data for new and existing products to help Marketing satisfy market needs. - All Other Essential Duties as directed. Job Qualifications Required: - Bachelor’s degree strongly preferred or equivalent sales/business experience. - Minimum of two (2) years of prior sales or marketing experience is required. - Proven track record of success. - Must possess basic computer skills (MS Office) - Ability to travel within territory daily. Occasional need and ability to travel outside territory within region. Overnight stays will be necessary. Ability to work flexible hours (may include some weekends and evenings). Preferred: - Prior sales or marketing experience with medical devices or within a hospital medical environment is highly preferred. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. Total compensation: $70,000.00 base salary per year + eligibility for a performance-based commission plan, which includes certain non-discretionary incentives based on predetermined objectives. Commission earnings are not guaranteed and are determined by individual sales performance in accordance with the terms of the Sales Incentive Compensation Plan. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Sales