Filestage

Role Description As a Junior SEO Manager, you will support the implementation of our SEO strategy on multiple levels, such as: - Content creation, optimization, and publishing - Distributing and promoting content across various channels You support our content production by: - Researching our ICP’s needs, pain points, and behaviors to identify high-impact content opportunities - Brainstorming and proposing new topics - Preparing detailed content briefings for writers - Creating supporting visuals for new articles using our design templates in Figma You optimize existing content for better performance by: - Analyzing performance data to identify articles that need improvement, expansion, or consolidation - Running keyword research and competitive analysis to uncover gaps and opportunities - Actively supporting on-page optimization, improving elements like meta data, headings, internal linking, and content structure - Contributing to optimizing content for Generative Engine Optimization (GEO) You ensure our content is published accurately by: - Setting up new and updating existing pages and articles in our CMS - Ensuring technical and SEO best practices are followed - Caring about the details that influence performance, from formatting to indexing readiness You distribute our content across relevant channels to maximize reach and authority by: - Supporting and executing our content distribution across different channels like social media, communities, and external sites - Helping increase our authority by gaining brand mentions on relevant, high-quality sites - Understanding that great content only delivers value when it reaches the right audience You track the performance of our content by: - Working with tools like Google Analytics, Google Search Console, Ahrefs, and SEOsurfer to monitor rankings, traffic, and engagement - Assisting with technical SEO fundamentals, including site structure, page speed, and performance In this role, you directly influence how Filestage is discovered, evaluated, and trusted in search — shaping the first touchpoint of the customer journey. Benefits - Create a workspace that suits you 💻 - You’ll get €1.500 to buy whatever you need to do your best work – including a computer, webcam, or standing desk - Meet up at our team retreat ✈️ - We all travel together at least once a year, giving you the chance to have fun and get to know your teammates from around the world - Your development and wellness are important to us 🧘🏽 - After 6 months in the company, we offer a personal development budget for you to invest in your own personal growth as well as a wellness budget for the gym, spa day or any other way that helps you look after yourself - Work from where you’re happiest 😊 - We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons - Enjoy 36 days of holiday ☀️ - We all need a rest every now and then, so you’ll get plenty of time for city breaks, summer escapes, and everything in between

• Run customer support while designing tools, processes, and frameworks for efficient service. • Reduce ticket volume, drive automation, and transform support into a revenue driver. • Handle customer inquiries while coordinating with wider teams. • Collect and structure feedback from support interactions for actionable insights. • Build systems that scale to eliminate root causes of support issues. • Manage support tech stack and analyze trends to improve quality and efficiency.

• Run customer support and design processes for outstanding service. • Reduce ticket volume and transform Support into a revenue driver. • Handle customer inquiries and coordinate team support. • Collect feedback and turn it into actionable insights. • Build systems to eliminate root causes of support tickets. • Manage support tech stack for visibility into quality and efficiency.

• Support the implementation of our SEO strategy on multiple levels, including content creation, optimization, and publishing. • Research ICP’s needs and propose new topics for content. • Create supporting visuals for articles using design templates. • Optimize existing content and analyze performance data. • Run keyword research and competitive analysis. • Contribute to on-page optimization and ensure content follows technical and SEO best practices. • Distribute content across relevant channels to maximize reach. • Track content performance using tools like Google Analytics and Ahrefs. • Assist with technical SEO fundamentals.

• Architect the future of Customer Success and lead team transitions. • Define what a world-class 'Success' journey looks like. • Manage DACH customer portfolio with a high-touch approach. • Build operational standards for onboarding and enablement. • Monitor health signals and manage retention risks. • Conduct weekly cadences for team performance reviews. • Act as a bridge between customers and the Product team.

• Lead the product narrative and define positioning and messaging. • Create high-impact assets for Sales and Success teams. • Support customer lifecycle communication using various tools. • Own the end-to-end go-to-market process for new features. • Conduct customer research and analyze user behavior. • Manage profiles on platforms like G2 and Capterra for social proof.