ATI Physical Therapy

Role Description The Virtual Patient Coordinator (VPC) provides direct support of licensed PT/OT or PTA/COTA, as well as prioritized administrative support to ensure seamless workflow and operations. Within the virtual therapy platform, this role enables licensed clinical staff to focus on patient care and treatment, which improves their efficiency and productivity. The role will optimize the landscape of virtual services, providing flexibility for Virtual Operations to mitigate predictable volume fluctuations (e.g. due to seasonality). The VPC performs administrative tasks to support the operations of the virtual therapy team that streamlines the patient and provider experience. These tasks include but are not limited to: - ISE - Clinician support - External and internal phone communication Responsibilities - Clinical Visit Support: - Provides in-visit ISE support to facilitate all needed administrative tasks to perform compliant initial visit. - Provides flexible coverage across designated virtual service landscape. - Facilitates effective ISE conversion across the coverage landscape. - Works closely with the clinical and admin team to maintain consistent communication on patient needs. - Administrative Support: - Performs tasks in EMR, Insync, Genie and Touchstone that support the business needs. - Responsible for point of service (e.g. copay) collection. - Customer Service: - Provides robust communication to patients and clinical staff as needed. - Acts as a patient liaison for their Telehealth experience. - Escalates tech issues to tech support when needed. Qualifications - Minimum Education Required: - Associate degree in related field; or - High School diploma and 2 or more years in a healthcare support role. - Minimum Experience Required: - 1+ year of healthcare support service experience. - Preferred: - 3 years of healthcare support services. - Previous administrative experience. - Previous customer service experience. Knowledge Skills and Abilities - Work with integrity, managing care responsibility and in compliance with state practice acts and payer requirements. - Strong and effective communication, adaptability, teamwork, and problem-solving skills for delivery of customer experience and engagement with other team members. - Confident with basic technology including email, Microsoft Teams, Zoom, Excel, etc. - Basic technology troubleshooting with computer and software program efficiencies. - Basic sales ability. - Bilingual preferred. Virtual Employee? Yes Salary Range $18.50- $22.00 per hour Location/Org Data : Dept Number 3103

Role Description We are seeking a highly motivated Workforce Management Lead to oversee and coordinate a team of analysts supporting inbound and outbound contact center operations. In this role, you will combine analytical expertise with day-to-day team leadership—balancing workforce optimization with guidance, prioritization, and operational direction across the WFM function. The ideal candidate is data-driven, proactive, and skilled at turning insights into actionable operational strategies. You’ll play a pivotal role in ensuring that staffing, forecasting, and scheduling align with service delivery objectives, while fostering a high-performing, collaborative, and continuously improving WFM function. While this role will help lead the day-to-day work of the team, it will not have direct reports. This is a remote position for United States based employees. Responsibilities - Lead, coach, and mentor a team of WFM Analysts, providing guidance, career development, and performance feedback. - Validate and approve forecasts and schedules, ensuring accuracy, consistency, and optimization against service-level goals. - Serve as an escalation point for intraday or service-level risks and coordinate rapid response solutions. - Oversee and optimize the execution of forecasting, scheduling, capacity planning, and real-time management activities across multiple business lines, while driving process standardization, automation, and best practice adoption across WFM systems and workflows. - Partner closely with operations leaders to develop staffing recommendations, hiring strategies, and capacity adjustments. - Deliver actionable reporting and insights to leadership on core WFM metrics including Service Level, ASA, Abandonment, Occupancy, Shrinkage, and Utilization. - Collaborate cross-functionally with HR, Finance, and IT to align workforce planning with broader business objectives. - Support the rollout and optimization of contact center platforms (NICE CXone, RingCentral, DialPad or similar). - Contribute to continuous improvement efforts leveraging predictive analytics, NLP, and Machine Learning for advanced workforce modeling. Qualifications - Education Required: Bachelor’s degree in Business, Mathematics, Operations Management, Data Analytics, or a related field — or equivalent experience - Preferred: Master’s degree in Business Analytics, Industrial Engineering, or related quantitative discipline - Experience Required: 3+ years of Workforce Management experience in a multi-channel, high-volume contact center environment. - 1+ years of leadership or team lead experience within WFM or Operations. - Proven experience managing forecasting, scheduling, and intraday teams using modern WFM platforms. - Preferred: Experience in multi-site or vendor-managed contact center operations. - Exposure to AI, Natural Language Processing (NLP), or Machine Learning applications in workforce forecasting. - Hands-on experience with NICE CXone / inContact, RingCentral, DialPad or similar telephony platforms. - Advanced Excel, SQL, or scripting (Python, R) skills for analytics and automation. Requirements - Deep knowledge of WFM principles including Erlang-C modeling, capacity planning, shrinkage forecasting, and schedule optimization. - Strong understanding of contact center KPIs and operational drivers. - Analytical mindset with the ability to translate data into actionable business insights. - Proficient in SQL and BI/reporting tools (Power BI, Tableau, Looker, etc.). - Demonstrated ability to coach, motivate, and develop high-performing teams. - Exceptional communication and interpersonal skills with the ability to influence across all levels of leadership. - Strong organizational skills and ability to manage multiple projects in a fast-paced environment. - Passion for process improvement, automation, and continuous learning. Benefits - Salary Range: $69,028-$86,286 annual

Role Description As a Quality Auditor, you are responsible for all contact center quality assurance, associated with inbound/outbound calls, for all agents in Patient Access Management. You will score multiple calls on quality and audit all agents in Access Management. You will report findings to leadership for training, feedback and resolutions on performance. The position requires the ability to maintain friendly and appropriate communication in any situation. Knowledge and understanding of ATI standard operating procedures, multiple software programs/platforms and workflows per team are required. You are focused on delivering and contributing to the exceptional customer experience promise every day. The Quality Auditor must be motivated, professional, and energetic and be ready to work in a fast-paced, ever-changing environment. You must maintain a positive attitude, be a team player, and adhere to the ATI Physical Therapy core values and culture. You will need to provide exemplary customer service to both internal and external customers and meet and maintain monthly productivity standards of quality and quantity. This is a remote position for United States based employees. Work schedule Monday to Friday between the hours 7:00am and 7:00pm Central time. Responsibilities - Auditing interactions both inbound and outbound. - Analyzing agent behaviors and problem-solving skills. - Communicate findings to leadership at an agreed upon cadence. - Identify opportunities to improve the workflow through Quality Data. - Provide positive coaching upholding the highest level of customer service. Qualifications - High School Diploma, GED Requirements - 1-2 Year Call Center Experience - 1 Year Healthcare - Preferred: 4 years Call Center Experience - Preferred: 4 years Healthcare - Knowledge of EMR/Patient Intake Process - Quality Management Platforms - Sufficient Knowledge in Microsoft Office - Knowledge of Workforce Management Platforms Benefits - Salary Range: $20.00-$24.00 Company Description Virtual Employee: Yes

Role Description As the Lead Quality Auditor, you play a pivotal role in elevating the quality of contact center patient-support interactions, supporting the QA Manager in driving analytics, process improvement, and program governance. In addition to performing call evaluations, you will lead critical functions across the QA team, own key reporting and trend analysis, and serve as the liaison between QA, Operations, and Training. The Lead Quality Auditor will ensure consistency in scoring, amplify insights from data, and act as the manager’s right hand to drive continuous improvement in access management performance. This is a remote position for United States based employees. Work schedule hours Monday to Friday between the hours of 7:00am and 7:00pm Central time. Responsibilities - Act as a subject-matter-expert for QA methodology: refine and maintain the evaluation of scorecards/forms, ensure they reflect business objectives, regulatory/compliance requirements, and patient support requirements. - Support training and coaching of QA auditors: onboarding new auditors, training on scoring, ensuring auditing best practices, peer reviews of auditor work. - Monitor and report on QA team productivity (e.g., number of calls scored, timeliness of reports, auditor calibration percentages). Generate and distribute regular, actionable QA reports (weekly, monthly, quarterly) that include trends, root-cause analysis, score distributions, agent team performance, and improvement opportunities. - Support ongoing improvement efforts of the Access Management Contact Center: Participate in projects, update processes, and ensure new initiatives are implemented in the QA framework. Adhere to and promote compliance with all relevant regulatory, compliance and service standards (especially as it relates to patient support and healthcare environment). - Lead calibration sessions across the QA auditor team and with supervisors to ensure consistent scoring standards and reliability of data. Partner with Supervisors/Operations to communicate quality feedback, participate in huddles or team meetings as needed, and help align agent coaching initiatives with QA findings. - Serve as a catalyst for complex QA issues (e.g., inconsistent scoring, unusual calls, process breakdowns) and support manager with resolution. - Perform monitoring and scoring of customer support calls per defined schedule (in addition to audits) to maintain firsthand contact with agent interactions (as needed). Qualifications - Education Required: High School Diploma, GED, or suitable equivalent - Preferred: Bachelor’s degree in healthcare related field - Experience Required: 2+ years’ experience in a contact center environment, including quality assurance/auditing of customer interactions (calls/chats/emails) - Experience generating and interpreting data reports/trends (e.g., call quality scores, KPIs) and presenting findings to stakeholders - Proven ability to mentor, train, or coach others (auditors or agents) - Strong analytical skills: ability to dig into data, identify patterns, root causes, and recommend actionable improvements - Excellent verbal and written communication skills – able to communicate findings to both QA team and operations leadership - Demonstrated process-improvement mindset, working to refine scorecards, auditing processes, or QA frameworks - Proficiency in Microsoft Excel (e.g., pivot tables, charts), reporting tools, and comfort working with contact center data/metrics - Strong attention to detail, excellent consistency, integrity in auditing, and the ability to work independently - Familiarity with contact center technologies (CRM, call monitoring/recording, workforce management) and key KPIs (AHT, FCR, quality score) is preferred - Healthcare/patient support experience is a plus (given ATI Physical Therapy environment) - Preferred: Prior experience as a lead or senior auditor/analyst in a contact center - Experience with process improvement methodologies (Lean, Six Sigma, etc.) - Experience working with cross-functional stakeholders (Training, Operations, Compliance) - Strong attention to detail to identify compliance gaps, errors and ensure audit accuracy - Excellent internal and external communications skills for clear reporting and collaboration with internal and external stakeholders - Strong leadership ability to guide team and drive accountability. - Ability to train teams on workflows to promote consistency in applying quality standards. - Data analysis and reporting skills to run reports, interpret data and support evidence–based decisions. - Time management and organization to balance multiple audits and priorities effectively - Multitasking ability – manages competing priorities in a fast-paced environment - Professional presence - build credibility with peers, managers and executives - Strong presentation skills to deliver findings and recommendations with impact - Technical proficiency in Microsoft Office, Excel, PowerPoint, Outlook, Teams, and One Drive. Salary Range $21.78-$26.23 per hour

Role Description The Vice President of Strategic Partnership Development will lead ATI’s enterprise partnership strategy, with accountability for building a market-prioritized pipeline of strategic growth opportunities across health systems, payers, and other high-value healthcare ecosystem relationships. Reporting directly to the Chief Clinical and Strategy Officer, this executive will serve as a senior external relationship leader and partnership strategist for growth. - Identify, cultivate, and advance external opportunities that support ATI’s enterprise growth priorities, market specific strategy, and long-term competitive positioning. - Create a disciplined approach in which partnerships are used intentionally as a growth lever based on market opportunity, partner fit, operational readiness, and enterprise value. - Lead net-new market opportunity identification, evaluation, and planning as a complement to ATI’s existing market strategy. - Align with Market Strategy & Growth, Real Estate, Finance, Operations, Sales, Clinical, Field Leadership, and external strategy resources as needed. - Determine where ATI should expand next and which growth pathway is most appropriate, including de novo development, acquisition, JV, MSA, payer/employer strategy, or other ecosystem relationship models. Qualifications - Minimum Education Required: Bachelor’s degree required. - Preferred: MBA, MHA, JD, or similar advanced degree strongly preferred. - Minimum Experience Required: - Minimum of 10 years of experience in healthcare strategy, strategic partnerships, corporate development, business development, provider/payer strategy, consulting, or related healthcare growth leadership roles. - 8+ years in a senior leadership role with enterprise-level scope and responsibilities in healthcare. - Demonstrated experience building and advancing strategic healthcare partnerships, including health system, provider group, payer, employer, JV, MSA, or acquisition-adjacent opportunities. - Experience evaluating market expansion opportunities and translating market dynamics into actionable growth, partnership, or investment recommendations. - Experience working across complex, multi-site healthcare organizations with matrixed stakeholders and distributed field leadership. - Preferred: - Experience in outpatient care, ambulatory healthcare, physical therapy, musculoskeletal care, health systems, payer/employer partnerships, or adjacent healthcare service industries. - Experience working with executive-level health system, payer, employer, or provider group leaders. - Experience supporting open/buy/partner decisions, market entry strategy, partnership transactions, or acquisition-adjacent growth opportunities. - Experience leading or building account management, partner success, or strategic relationship management functions. Requirements - Strong healthcare ecosystem knowledge, including health system dynamics, provider group strategy, payer models, employer healthcare needs, referral economics, and ambulatory growth trends. - Proven ability to originate, develop, and advance strategic partnerships from early-stage relationship development through executive decision-making. - Executive presence and credibility with C-suite leaders, Boards, health system executives, payer/employer leaders, provider groups, and external partners. - Strong strategic thinking and market development capability. - Demonstrated ability to evaluate open/buy/partner options and translate market insights into actionable growth recommendations. - Strong commercial judgment, including ability to assess revenue potential, EBITDA/margin implications, referral capture, leakage risk, partner value, and long-term strategic fit. - Excellent relationship-building, negotiation, and influence skills. - Ability to partner effectively across Market Strategy & Growth, Real Estate, Finance, Legal, Operations, Sales, Clinical, Marketing, and Field Leadership. - Strong executive communication skills. - Comfortable navigating ambiguity and creating structure around emerging opportunities. - Ability to lead and scale a strategic partnerships function as ATI’s JV, MSA, payer, employer, and strategic account portfolio matures. - Results-oriented, collaborative, and disciplined, with a focus on enterprise value creation, partner outcomes, and long-term growth. Benefits - Salary Range: $200,000 - $250,000 - Virtual Employee: Yes

Role Description The Telerehab Occupational Therapy Assistant (COTA) is responsible for delivering effective patient care based on established, outcomes-centered plans, and partnering with the team’s supervising Occupational Therapist(s). All care is delivered in accordance with applicable state practice acts, licensure requirements, and federal and state telehealth regulations. Responsibilities - Effective and efficient care management of telerehab patients: - Treats patients using ATI’s virtual telerehab platform throughout all phases of occupational therapy recovery, with patients across varied geographic locations, as established by a licensed Occupational Therapist. - Implements regular objective reassessment points to track progress towards goal achievement and/or works with the supervising Occupational Therapist to adjust goals based on patients’ recovery trajectory. - Implements care plans aligned to ATI Best Practice guidelines and evidence-informed care, to achieve predictable outcomes. - Supports the supervising Occupational Therapist in managing his/her caseload effectively, across the spectrum of each patient’s plan of care. - Completes timely and accurate documentation in compliance with federal, state, and payer requirements, including HIPAA and Medicare guidelines. - Provides valuable patient education to empower recovery; and regularly updates home exercises. - Meets productivity expectations while maintaining quality of care and adherence to clinical, regulatory, and payer standards. - Implement effective team-based care model to optimize outcomes: - Partners effectively with the supervising Occupational Therapist and other support staff. - Develops skills with mentorship from the supervising Occupational Therapist to deliver a seamless experience for each patient. - Is a valuable member of the virtual treatment care team, building strong morale and teamwork. - Communicates the roles of the clinical care team to each patient. Qualifications - Minimum Education - Required: Associate’s degree in Occupational Therapy Assistant - Preferred: Bachelor degree in Occupational Therapy Assistant - Minimum Experience - Required: 1-3+ years of experience as a licensed COTA - Preferred: 1 or more years of experience in telerehab. - Knowledge Skills and Abilities - Technical Skills - Ability to multitask across multiple cases and episodes of care across various geographies. - Strong computer skills, including familiarity with telehealth platforms and health management software. - Interpersonal Skills - Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically. - Strong organizational skills and attention to detail. - Ability to work independently and collaboratively in a remote environment. - Professional Skills - Knowledge of HIPAA requirements and telehealth service delivery regulations. - Strong problem-solving abilities and a proactive approach to patient care. - Work with integrity, managing care responsibility and in compliance with state practice acts and payer requirements. Requirements - Required: Licensed Physical Therapist Assistant or Occupational Therapy Assistant in home-state, and Licensed Occupational Therapy Assistant (COTA) - Preferred: Compact license eligible Company Description

Role Description As an Access Management Agent (Contact Center Agent), you will serve as the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. Working in a medium to high-volume, queue-based call center, you will follow ATI’s referral intake workflows to: - Schedule appointments - Accurately document accounts - Complete follow-up work - Collaborate with internal partners Success is measured through call center KPIs (quality, schedule adherence, productivity, accuracy, and conversion). This is a remote role that requires high engagement, self-discipline, and consistent availability in a real-time, queue-based environment. Work schedule hours may vary and change according to business need between the hours of 6:00am to 10:00pm. We are considering candidates with open work schedule availability 6:00am-10:00pm weekdays. Responsibilities - Patient Intake & Scheduling (Inbound/Outbound) - Handle medium to high-volume inbound and outbound calls from patients and referral sources - Follow approved scripts and referral intake workflows - Verify and capture required data - Schedule appointments - Support all work queues within SLA - Complete accurate, timely documentation and after-call work (ACW) - Demonstrate empathy, warmth, and confidence on every call - Maintain a minimum quality score of ≥75% across all audited activities - Performance, Compliance & Data Accuracy - Meet individual KPI benchmarks for call/referral volume, productivity, and accuracy while safeguarding PHI and complying with HIPAA - Adhere to assigned schedules, breaks, and meetings - Maintain strong attendance and punctuality - Issue Resolution & Escalation - Identify and proactively address barriers to scheduling - Guide patients toward solutions using clear, compassionate communication - Escalate appropriately to support one-call resolution - Team Operations & Development - Actively participate in huddles, trainings, coaching, and feedback loops - Contribute process observations to improve workflows and patient experience Qualifications - Minimum Education Required: High School Diploma or equivalent - Preferred: Some accredited post-secondary education, ideally in medical office–related coursework (e.g., medical terminology) - Minimum Experience Required: - Prior customer service ideally in contact center/call center experience with the ability to manage a medium to high-volume, fast-paced call environment (e.g., 50+ calls per day) - Proven success working from KPIs (quality, adherence, productivity) - Preferred: - 1+ year in a customer service environment; healthcare or patient access experience a plus - Remote work experience with strong self-management, communication, and technical skills to support virtual operations - Familiarity with contact center platforms (e.g., RingCentral, NICE CXOne, Five9) and EHR/scheduling systems Knowledge Skills and Abilities - Excellent inbound/outbound phone skills: rapport building, active listening, clear call control, and confident scheduling - Strong verbal and written communication; accurate, concise account notations - Consistent professionalism, empathy, and emotional intelligence in a fast-paced, metrics-driven environment - Demonstrates genuine care for patient outcomes, not just task completion - Brings energy, warmth, and professionalism to every interaction - Comfortable taking ownership of conversations and leading patients through uncertainty - Thrives in a highly structured, high-accountability remote environment with real-time performance visibility - Multitasking & systems navigation: work across multiple applications while engaging the caller - Consistently meets attendance, quality, productivity, accuracy, conversion, and schedule adherence expectations - Reliable participation in assigned schedules, huddles, coaching, and training - Compliance: Understands and follows HIPAA and organizational privacy/security policies - Workspace: Designated, distraction-free area suitable for handling PHI in a remote setting - Connectivity: Agents must maintain a stable, hardwired internet connection with a minimum speed of 75 Mbps Benefits - Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health - Medical, Dental & Vision Coverage: Flexible plan options - 401(k) Match: Competitive employer matching - Childcare Tuition Assistance: Discounted rates - Health Savings & Flexible Spending Accounts: Tax-saving options - Short- & Long-Term Disability: 100% employer paid income protection plans - Life Insurance: Employer-paid and voluntary options - Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs - Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access - Corporate Discounts: Exclusive deals for employees - And more!

Role Description As an Access Management Agent (Contact Center Agent), you will serve as the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. Working in a medium to high-volume, queue-based call center, you will follow ATI’s referral intake workflows to: - Schedule appointments - Accurately document accounts - Complete follow-up work - Collaborate with internal partners Success is measured through call center KPIs (quality, schedule adherence, productivity, accuracy, and conversion). This is a remote role that requires high engagement, self-discipline, and consistent availability in a real-time, queue-based environment. Work schedule hours may vary and change according to business needs between 6:00am to 10:00pm. We are considering candidates with open work schedule availability 6:00am-10:00pm weekdays and bilingual, Spanish-speaking candidates. Qualifications - High School Diploma or equivalent (Required) - Some accredited post-secondary education preferred, ideally in medical office–related coursework (e.g., medical terminology) (Preferred) Requirements - Prior customer service ideally in contact center/call center experience with the ability to manage a medium to high-volume, fast-paced call environment (e.g., 50+ calls per day) while maintaining empathy, accuracy, and professionalism (Required) - Proven success working from KPIs (quality, adherence, productivity) (Required) - 1+ year in a customer service environment; healthcare or patient access experience a plus (Preferred) - Remote work experience with strong self-management, communication, and technical skills to support virtual operations (Preferred) - Familiarity with contact center platforms (e.g., RingCentral, NICE CXOne, Five9) and EHR/scheduling systems (Preferred) Benefits - Salary Range: $17.50-$22.74 per hour Knowledge Skills and Abilities - Excellent inbound/outbound phone skills: rapport building, active listening, clear call control, and confident scheduling - Strong verbal and written communication; accurate, concise account notations - Consistent professionalism, empathy, and emotional intelligence in a fast-paced, metrics-driven environment - Demonstrates genuine care for patient outcomes, not just task completion - Brings energy, warmth, and professionalism to every interaction - Comfortable taking ownership of conversations and leading patients through uncertainty - Thrives in a highly structured, high-accountability remote environment with real-time performance visibility - Multitasking & systems navigation: work across multiple applications while engaging the caller - Consistently meets attendance, quality, productivity, accuracy, conversion, and schedule adherence expectations - Reliable participation in assigned schedules, huddles, coaching, and training - Compliance: Understands and follows HIPAA and organizational privacy/security policies - Workspace: Designated, distraction-free area suitable for handling PHI in a remote setting - Connectivity: Agents must maintain a stable, hardwired internet connection with a minimum speed of 75 Mbps

Role Description As the RCM Specialist, you will partner with ATI Physical Therapy business leaders to improve and deliver positive change throughout the revenue cycle. You will work to improve the accuracy and effectiveness of revenue cycle processes through: - Account audits - Data analysis - Assisting in training sessions - Participating in team/vendor meetings This position will assist with updating ATI’s policies and procedures as it relates to their focused area within the revenue cycle. The RCM Specialist will need understanding of all revenue cycle processes but will be assigned to one of the following focused areas: - Financial Clearance - Central Business Office - Commercial/Gov’t/SP AR Follow-up - WC/API AR Follow-up This is a remote position for U.S. based employees. Qualifications - Minimum Education Required: High School Diploma, GED, or suitable equivalent - Preferred: Associate / bachelor’s degree - Minimum Experience Required: - 3 years of healthcare experience in clinical or office setting - 1 year of healthcare revenue cycle experience - Claim, Denial, and/or process auditing experience - Preferred: - Previous experience with offshore revenue cycle vendors - 2+ years of healthcare revenue cycle experience - Denial reduction project experience - Knowledge Skills and Abilities: - Proficient in Microsoft Office applications - Strong attention to detail to ensure the accuracy of data with the patient account - Ability to prioritize and manage multiple tasks simultaneously - Excellent interpersonal and communication skills, both oral and written Requirements - Employ continuous improvement efforts to improve key performance metrics for the focused area within the revenue cycle - Provide ongoing monitoring of standards by conducting audits of all revenue cycle processes, vendors, and technology - Perform timely reviews of patient accounts, vendor work products, and remittances for denials to determine root cause of issue and appropriateness of actions taken - Assist in corrective action plan development - Participate in vendor and department meetings as needed - Assist in identifying changes to policies, procedures, and technology to improve efficiencies - Analyze department needs and suggest ways to improve workflow - Maintain open, consistent, and positive communication with other Revenue Cycle departments, clinics, and vendor partners - Other projects as assigned Benefits - Competitive compensation package with an incentive plan - Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health - Flexible medical, dental & vision coverage options - Competitive employer matching for 401(k) - And more! Company Description This is a remote position for U.S. based employees.

• Leads the daily operations of a team focused on professional and general liability claims submissions processes, deposition coordination & preparation processes, and health and employment record subpoena response processes • Responsible for day-to-day correspondence and negotiation with third party law firms regarding records fees and fees payable for clinician testimony • Assists with the preparation of ATI employees involved in litigation as witnesses • Facilitates leadership decision making by analyzing options, forecasting future costs and making smart recommendations that fit the desired ATI outcomes • Utilizes a hospitality and customer focused mindset for managing escalations, change management and communication planning • Applies process improvement mindset to understand workflows and enable the process to flow more smoothly leveraging enterprise level systems • Optimizes and leverages technology blended with workflow/process discipline to ensure complete work in the most effective and efficient manner • Partners across the broader legal, compliance and other ATI teams to connect workflow "dots" to ensure efficient and effective execution • Expedites delivery of oral and written responses by establishing and maintaining strong relationships with third party attorneys and record copy services • Handles confidential information related to ATI, its patients and its employees • Maintains client confidence by keeping client/attorney information confidential • Handles client intake procedure and file management • Serve as point of contact for clients regarding administrative matters • Resolve gaps and customer specific scenarios related to legal services while showing empathy, understanding and seeking to find win-win resolutions for ATI, its patients and its employees • Acts as a liaison with other departments and outside agencies, including high level staff such as CEO, CFO, senior management • Achieves financial objectives by assisting with the preparation of legal team operational budgets, analyzing variance and initiating corrective actions • Work with attorneys to support billing compliance • Works independently and within a team on special and nonrecurring and ongoing projects. Acts as a project manager for special projects, which may include managing insurance renewals, planning and coordinating multiple presentations, disseminating information, and handling communications, etc.