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Support Enablement Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Europe

Posted

56 days ago

Salary

0

Seniority

Senior

English

Job Description

Support Enablement Manager

Filestage

• Run customer support and design processes for outstanding service. • Reduce ticket volume and transform Support into a revenue driver. • Handle customer inquiries and coordinate team support. • Collect feedback and turn it into actionable insights. • Build systems to eliminate root causes of support tickets. • Manage support tech stack for visibility into quality and efficiency.

Job Requirements

  • Passionate about shipping value to the customer.
  • Systems thinker who loves building processes that scale.
  • Comfortable with automation and AI tools.
  • Analytically minded with data-driven decisions.
  • Connects support with the wider business.
  • Communicate clearly and confidently.
  • Natural collaborator across teams.
  • Genuine care for customers.

Benefits

  • Work from where you're happiest and enjoy a flexible schedule.
  • Meet up in real life at team retreats at least once a year.
  • Enjoy a strong team culture.
  • Rated five stars on Glassdoor.
  • €1,500 budget for hardware, and €500 for home office setup.
  • 38 days of holiday plus a half day on your birthday.
  • Volunteer/Charity Day to support a cause.
  • Personal development budget after six months.
  • Empowered decision-making with no micromanagement.
  • Flat hierarchies and fast iterations.

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Privacy: Upon submission of this form I understand that SpringWorks Therapeutics is based in the United States and personal data submitted in the form will be transferred and accessed in the U.S.. Information about SpringWorks Therapeutics’ privacy practices can be found at Privacy Policy - Springworks (springworkstx.com).

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