This position is an intermediate level analyst position responsible for acquiring in depth knowledge of EPIC Clinical System/Interfaces, working independently in completing project tasks and leading the execution of the following tasks as part of a clinical systems implementation: HL7 Interface development, data conversion, building system components, testing, documentation of interface specifications, data flows and other project information, implementation support and maintenance of Epic Clinical software. In addition this position requires the ability to independently interact with clients and guide decision making as well as demonstrate critical thinking and follow through when developing solutions to identified issues. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM: At Smartcat, you will join a high-impact Deal Desk function embedded within our Revenue Operations organization. We operate as a fully remote team that values ownership, precision, and continuous process improvement. In this role, you will serve as a critical checkpoint in the deal cycle—ensuring that deals are structured correctly, compliant with internal policies, and ready for booking. You’ll work closely with Sales, Finance, Legal, and RevOps to remove friction from the closing process while maintaining high standards of data integrity and operational excellence. If you’re detail-oriented, systems-driven, and enjoy solving structured problems that directly impact revenue accuracy and deal velocity, this role offers a strong foundation to grow within Revenue Operations. MISSION: The mission of the Deal Desk Analyst is to ensure all closing deals are accurate, compliant, and operationally sound by performing system checks, validating deal structures, and supporting sales with technical deal management questions. You will act as a quality control layer across the deal cycle—ensuring pricing, product configuration, and contract data are correct before booking—while enabling Sales to move quickly and confidently through the closing process. Your success is measured by deal accuracy, reduction in booking errors, adherence to process SLAs, and overall support of efficient deal execution. OUTCOMES: What we’re looking for someone in this role to achieve: - Perform pre-close deal validation checks on late-stage opportunities (Commit/Best Case), ensuring pricing, discounting, and structure align with company policies. - Verify CRM and CPQ data accuracy, including opportunity fields, quote alignment, contract terms, and billing details. - Identify and flag deal risks, inconsistencies, or missing approvals before deals are finalized. - Act as first-line support for Sales on deal-related questions, including pricing thresholds, approval workflows, and deal structuring best practices. - Troubleshoot CRM/CPQ issues and guide reps in resolving system-related blockers to closing deals. - Ensure all required approvals (pricing, legal, finance) are properly routed, tracked, and completed in a timely manner. - Maintain high standards of CRM hygiene and data integrity to support accurate forecasting and revenue reporting. - Contribute to continuous improvement by documenting recurring deal issues and suggesting process or system enhancements. - Support reduction of deal cycle friction by proactively identifying bottlenecks in the approval and validation process. HOW YOU’LL RAMP: By Day 30… You will complete onboarding on Smartcat’s Language AI platform, CRM/CPQ systems, deal desk policies, and approval workflows. You’ll shadow deal reviews, learn common deal structures, and observe how pricing and approvals are managed. By the end of your first month, you will begin reviewing a small number of deals with guidance and performing basic validation checks. By Day 60… You will independently run deal validation checks for a defined set of opportunities. You’ll support Sales with common deal-related questions, ensure approval workflows are followed, and begin identifying common deal errors or inefficiencies. You are expected to meet SLAs for deal review turnaround and maintain high accuracy in CRM data. By Day 90… You will fully own deal desk support for your assigned scope, consistently validating deals with minimal oversight. You’ll proactively identify risks, reduce deal friction, and confidently guide Sales through deal structuring and approval processes. You’ll also contribute ideas to improve deal desk workflows, automation, and system usage. WHAT YOU’VE ACCOMPLISHED: Qualifications we’re looking for: - 0–2 years of experience in Revenue Operations, Sales Operations, Finance Operations, or a similar analytical or process-driven role. - Strong attention to detail and ability to consistently execute structured processes with high accuracy. - Experience working with CRM systems (e.g., Salesforce, HubSpot) and familiarity with deal or pipeline management concepts. - Clear and concise communication skills; able to explain processes and resolve questions from Sales stakeholders effectively. - Basic understanding of SaaS deal structures, pricing models, or contract terms (or strong willingness to learn quickly). - Problem-solving mindset with the ability to troubleshoot system or process-related issues. - Highly organized and comfortable managing multiple deals or requests simultaneously under time pressure. - Process-oriented and motivated to improve operational workflows and reduce inefficiencies. - Comfortable working in a fast-paced, fully remote, cross-functional environment. Why joining Smartcat might be your best move so far - Fully remote team We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan. - Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

This is a remote office opportunity. The Quality Analyst IV oversees work performed by the Outpatient audit program to ensure that EXL’s standard of accuracy is met. Audits are performed by validating the accuracy of the coding billed in relation to the medical documentation. The coding auditor determines if a discrepancy exists in the coding and documents the findings. The quality analyst undertakes a quality review of random and targeted coding audits to check the accuracy and completeness of audits performed. A brief coding/auditing assessment may be included as part of the interview process EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Role Description The Quality Assurance Analyst is responsible for ensuring consistent service quality across Marco’s service operations. This role focuses exclusively on quality assurance, including: - Ticket documentation standards - Resolution accuracy - Adherence to service processes - Quality of client interactions The analyst evaluates completed service work and customer communications, identifies quality gaps, and partners with Service Delivery leadership to drive continuous improvement. Essential Functions - Conduct quality assurance reviews of closed service tickets to evaluate: - Accuracy of diagnosis and resolution - Completeness and clarity of documentation - Adherence to service standards, SOPs, and agreements - Review recorded phone calls and customer interactions to assess: - Professionalism and communication quality - Problem understanding and resolution effectiveness - Alignment with customer experience expectations - Identify recurring quality issues, documentation gaps, and process breakdowns across teams and clients. - Provide clear, actionable QA feedback to Service Delivery Managers to support coaching and corrective action. - Partner with Service Delivery and Operations leadership to: - Improve service consistency - Reduce repeat issues caused by quality gaps - Strengthen documentation and resolution standards - Contribute to the development and refinement of QA standards, scorecards, and review criteria. - Assist in creating and updating SOPs related to ticket quality, documentation, and client communication. - Prepare and present QA findings, trends, and recommendations during service reviews and operational meetings. - Stay current with service delivery best practices, customer experience standards, and relevant technology platforms. Qualifications - Associate’s degree and two years of relevant experience; or equivalent combination of education and experience. - 2+ years of experience in a service desk, helpdesk, or MSP environment. - Prior experience performing ticket or call quality reviews preferred. Requirements - Familiarity with ConnectWise ticketing systems. - Strong attention to detail and analytical skills. - Excellent written and verbal communication. - Ability to deliver objective, constructive feedback. - Ability to work independently and manage multiple priorities. - Experience with QA frameworks or call monitoring tools. - Understanding of MSP service agreements and work role structures. - Proficiency in Excel or BI tools for reporting. - Strong problem-solving skills with a focus on delivering high-quality service solutions. - Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools. - Current industry certifications such as Microsoft MTA, CompTIA Network+, and/or A+ are preferred. - Excellent communication skills in working with and relating to people at all levels of an organization. - Well organized and self-directed while being a team player. - Treat people respectfully, work with integrity and ethics, and uphold organizational values. Benefits - Pay Range: $25.50 - $39.50 hourly - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers . Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.