Virtua Health

Role Description At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. This position is responsible for: - Experience in a fast-paced call center environment strongly preferred, Epic experience a bonus. - Administratively coordinates and monitors the patient throughout the patient experience including scheduling of appropriate appointments, documentation, and insurance coordination in a fast-paced, busy Virtual Call Center Environment setting. - Providing concierge-like service and access as the first-line administrative contact for patients. - Meeting departmental goals to reach company customer service goals. - Working closely with clinical staff in coordinating and scheduling appointments. - Providing professional customer service to patients. - Making and scheduling future patient appointments and performing a variety of tasks related to the scheduling of clients to receive services ordered by medical service providers. - Preparing task logs of daily activity as requested by management. - Assisting with logistical and/or clerical problem resolution related to the patient’s appointments. - Following protocols as outlined by management. Qualifications - High school diploma or GED. - Previous medical clerical experience. - Understanding of medical terminology. - Experience working with Navinet, ECW, EPIC. - Experience working in a multispecialty group practice or healthcare system preferred. - One year experience in insurance authorizations desirable. Requirements - Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person. - Provides professional customer service by obtaining and verifying necessary demographic and insurance information. - Maintains and updates current information on physician schedules ensuring that patients are scheduled properly. - Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing. - Obtains insurance information and documentation. - Accurately documents patient accounts of all actions taken. - Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments. - Enters data and documentation in patient health database, as well as practice logs. - Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation. - Interacts professionally with other employees, customers, and suppliers. - Works effectively as a team contributor on all assignments. - Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management. - Maintains strictest confidentiality; adhering to all HIPAA guidelines/regulations. - Maintains regular and punctual attendance. - Completes additional projects and duties as assigned by manager. Benefits - Medical/prescription, dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

Role Description Responsible for accurate and timely billing and account collections. - Obtains required billing information/documentation (pre-certifications, codes, insurance information) and enters into database. - Identifies and resolves denied claims, escalating accounts as necessary to ensure timely payment of claims. - Assists customers with billing questions. - Prepares and maintains billing and related reports. Position Responsibilities - Identifies items to be billed by procedure and services performed. - Obtains necessary documentation for billing and obtains pre-certifications. - Enters all charges and submits bills in accordance with Patient Accounting policy. - Posts payments, performs daily reconciliations, produces daily census, and performs month end close. - Maintains data in billing management system, ensuring that documentation entered is accurate and complete. - Analyzes, identifies and trends billing issues to proactively reduce denials and variances. - Works system generated reports such as residual balance, credits, no-pay. - Reports and resolves variances and inefficiencies, escalating accounts as necessary to resolve billing issues. - Interacts/communicates effectively with various department staff and assists customer service inquiries both internally and externally. - Maintains open communication with management regarding billing and coding issues including documentation, denials/appeals, etc. - Follows up on assigned insurances on a monthly basis and maintains records of declined claims requiring appeals. Qualifications - 1-3 years experience in billing, collections, registration, or related hospital/office environment. - One year of Epic system experience highly preferred. - Must have fast, accurate data entry skills. - Good organizational skills and attention to details. - Must be able to work in a fast-paced environment with excellent customer service and interpersonal skills. - PC literate with a working knowledge of Microsoft Office applications (Word, Excel, Access). Required Education - High School diploma or equivalent. Benefits - Medical/prescription insurance. - Dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

Role Description Responsible for abstracting clinical information and assigning CPT-4 and ICD-10 codes from medical records and documents to support physicians professional fees, including but not limited to outpatient evaluation and management (E/M) services and procedures in accordance with guidelines. Position Responsibilities - Abstract billing for outpatient evaluation and management codes, minor surgical procedure(s) and HCPCS (supplies and pharmaceuticals) codes from provider documentation to include; assignment of CPT-4, ICD-10-CM codes and modifiers. - Research simple coding/billing issues for the physicians to identify and recommend the most appropriate method of coding/billing. Research may involve interaction with such organizations as American Medical Association, specialty societies, or other coding consultants. - Analysis of the medical record to determine the appropriateness of coding and potential patterns of abuse. Including working with the Coding/Charge/Audit Analyst(s) to resolve the issue(s). Qualifications - Minimum of two years records coding experience and/or equivalent education (completion of AAPC course or completion of Coding program at trade school). - Ability to perform functions in a Microsoft Windows environment. - Ability to be detail-oriented and perform tasks at a high level of accuracy. - Ability to make sound decisions. - Demonstrate good communication and teamwork skills. - Previous experience with an electronic legal health record system preferred. - Knowledge of Anatomy & Physiology/Medical terminology required. Requirements - High School Diploma or GED required. - CPC (Certified Professional Coder) Certified required. Benefits - Medical/prescription, dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off, paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

Role Description The Triage RN role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices by performing initial assessment and advisement for patients seeking care. Industry-standard criteria will be used along with decision-support algorithms to ensure consistent quality of care as the RN guides and educates patients. Goals include: - Having the right patient receive the right care in the right venue at the right time. - Optimizing the use of Same Day Appointment slots. - Reducing interruptions to the medical staff providing care at the practices. Position Responsibilities: - Field incoming calls and perform detailed assessments by phone. - Provide guidance and instruction using a decision-support tool and applied nursing judgment. - Ensure the patient and/or caregiver understands the guidance. - Assist the patient in securing appointment(s) as appropriate. - Document the interaction and outcome of the call in the appropriate platforms. - Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome. - Perform outbound calls to patients identified by the Access Center Schedulers or the individual Primary Care Practices to assist the patient with concerns and questions that are clinical in nature. - Act as a support resource for the other integrated service lines related to handling urgent/emergent patient care questions by utilizing the decision-support tool. - Provide clinical support to other integrated service lines during low-volume work cycles; i.e., medication questions and refills, follow-up to test results, quality review of documentation, and other assorted duties. Qualifications - Experienced RN with at least five years of patient and clinical experience (critical care/emergency department experience preferred). - Registered Nurse from an accredited school of professional nursing. - BSN preferred. Requirements - Active NJ RN licensure. Benefits - Medical/prescription insurance. - Dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

Role Description Serves as a point of contact for referring physicians, patients, and caregivers to provide assistance with assessing physician services offered within Virtua. - Convert callers interested in Virtua Health into appointments, referrals, and utilization of services. - Serve as a liaison between referring physicians, patients, specialists, and team members. - Navigate patients through the continuum of care. - Serve as a concierge service to improve customer outcomes for optimal transition of care. - Increase Virtua’s business and patient satisfaction by using excellent customer service skills. - Coordinate all appointments for services, consults, register for classes and Virtua programs. - Provide physician referrals according to the caller's needs. - Reduce gaps in care and help patients overcome barriers across the care continuum. - Arrange transportation to appointments and direct patients to financial counseling options. - Ensure language translators are available to patients. - Perform data entry and complete all data records with concise patient information and appropriate coding. - Understand all databases used such as Epic, Calibrio, CRM, Cisco phone system, and Physician database. - Deliver monthly reporting demonstrating outcomes and performance of service. - Follow up with patients via telephone and correspondence. - Collaborate with providers and care team as necessary. - Maintain confidential records and files/screens telephone calls and resolves routine inquiries/problems. - Develop a thorough understanding of Virtua services including tests, preps, and procedures. - Have knowledge of insurance plans, medical terminology, and financial assistance programs. - Responsible for outreach efforts to establish and maintain positive working relationships with key customers. - Reconcile department money reports along with refunds and send to accounting department. - Process credit cards for appropriate classes and monitor online credit card transactions. Qualifications - A minimum of 2-3 years of customer service or call center experience required. - Pleasant and professional phone skills with good diction, tone, and pace. - Strong written and communication skills required including grammar and spelling. - Ability to work quickly while making accurate decisions is required. - Must be able to use general office equipment including multi-line telephone system. Requirements - High school degree or equivalent, associate’s degree preferred. - Health care experience including medical terminology and managed care strongly preferred. Benefits - Medical/prescription, dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off and paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

Role Description The Behavioral Health Intake Coordinator’s primary responsibilities involve: - Receiving incoming behavioral health clients in the emergency department. - Navigating clients to the appropriate level of care including: - Inpatient voluntary or involuntary bed placement - Outpatient IOP - Outpatient partial hospitalization - Outpatient individual or group counseling - Promoting the transition of patients. - Obtaining insurance authorization. - Conducting bed searches. - Securing outpatient intake appointments. - Connecting patients to appropriate community resources. - Working closely with colleagues and community-based providers to ensure access to timely, high-quality care and services. - Serving as a patient advocate in obtaining necessary services. Qualifications - 3 – 5 years’ experience working in mental health or substance use service system providing direct care or case management services. - Demonstrated interest in community or public health preferred. - Bachelor’s degree in social work or related social sciences area of study; master’s degree preferred. - Licensure not required; CSW is an available certification for Bachelor’s degree in social work. Requirements - Coordinate resources to support transitions in care from the emergency department to voluntary and involuntary inpatient settings or outpatient services. - Work with insurance providers to obtain prior authorizations. - Meet with patients to assess current community-based behavioral health services and identify service needs. - Collaborate with community providers and support services for on-site, virtual, or post-discharge service linkages. - Provide timely feedback to ED nursing staff and attending medical providers to facilitate discharge plans. - Document all interactions in the notes section of EPIC as appropriate. - Perform data entry and complete all data records with concise patient information and appropriate coding. - Develop a thorough understanding of tests, preps, and procedures for the timely transfer of patients. - Represent Virtua in meetings with external stakeholders and service providers. Benefits - Medical/prescription insurance. - Dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.Remote Type: 100% Remote Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: Total Weekly Hours: 40Additional Locations: Lippincott - 406 Lippincott Drive Job Information: Please note all candidates must complete & pass onsite testing in Marlton, NJ prior to an interview. Summary: Codes and abstracts hospital medical records (including Inpatients, Observation, Outpatient Surgery, Invasive Outpatients, and Emergency Department) for diagnostic and procedural coding. Utilizes federal, state procedures/guidelines to assure accuracy of coding and abstracting and productivity standards. Collaborates with medical staff and clinical documentation improvement (CDI) staff to clarify documentation. Maintains performance in accordance with corporate compliance requirements as it pertains to the coding and abstracting of medical records, as well as Diagnosis Related Group (DRG) assignment. Position Responsibilities: Accurately reviews each record and knowledgeably utilizes ICD-10-CM, ICD-10-PCS, CPT-4, and encoder to accurately code all significant diagnoses and procedures according to American Hospital Association (AHA), American Health Information Management Association (AHIMA), Uniform Hospital Discharge Data Set (UHDDS) hospital specific guidelines and rules/conventions. Records coded include Inpatient, Observation, Outpatient Surgery, Invasive Outpatients, and Emergency Department. Sequences principal (or first-listed) diagnosis and principal procedures according to documentation found in the medical records and UHDDS definitions. Utilizes ongoing knowledge and reference material regarding DRGs to validate DRG assignments. Accurately utilizes written federal and state regulations and written guidelines regarding definitions and prioritizing of abstract data elements to assure uniformity of database. Records abstracted include Inpatient, Observation, Outpatient Surgery, Invasive Outpatients, and Emergency Department. Verifies and/or abstracts required data into computer system according to procedure. Utilizes equipment and processes appropriately, to ensure efficient coding and abstracting; utilizes the established downtime procedures as needed. Participates in maintaining DNB and accounts receivable goal. Maintains department level competencies. Participates in performance improvement activities. Position Qualifications Required / Experience Required: Minimum of two years inpatient records coding experience or equivalent. Ability to perform functions in a Microsoft Windows environment. Ability to be detailed oriented and perform tasks at a high level of accuracy. Ability to make sound decisions. Demonstrate good communication and team work skills. Previous experience with an electronic legal health record system preferred. Required Education: High School Diploma or GED required. Knowledge of Anatomy & Physiology/ Medical terminology required. Coding education preferred or equivalent in years of experience. Training/Certifications/Licensure: AHIMA Certification: Certified Coding Specialist (CCS) required for all employees hired after 10/1/2025. Non-CCS-Certified Hourly Rate: $26.22 - $40.65 Hourly Rate: $28.63 - $44.54 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40Additional Locations: Job Information: Job Summary: Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System. Responsibilities include assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity. Ability to understand and manage IT integrations. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Knowledge and adherence to cybersecurity and HIPAA policies and practices. Job Responsibilities: Knowledge of customer workflow, application software architecture and associated building tools to properly build and maintain application components from design specifications.   Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems including but not limited to application workflow, and other related activities.    Able to build new technical functionality, provide technical support and maintain IT applications within the Virtua health system with support of a Senior or Lead Application Analyst and/or Manager.    Maintains maximum system performance using appropriate tools, methods and thresholds to monitor capacity, take corrective action based upon identified opportunity and minimize system interruptions.  Responsibilities include building, testing and assisting with the implementation of scheduled vendor releases and system upgrades, fixing system defects, and error or work queue management.    Works with cross functional application teams and other Virtua clients.   Ensure system changes follow change management procedures and protocols.  Assist with project/upgrades as necessary following all project management standards.  Acts as a support resource to other IT staff. Actively participates in system build, configuration, and testing events for projects/upgrades.   Collaboratively works with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project. Able to manage multiple third-party vendor relations.  Adheres to IT Business Practices.  Adhere to IT standards with Problem Management, Change Management, Content Management, Data Courier and IT practices as required to provide on-call 24x7 support as scheduled.    Monitors ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues  Position Qualifications Required: 2-3 years of experience in IT or healthcare operations related field can also include coursework or healthcare/IT internship.  Healthcare Business or clinical specialty experience is preferred. Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.    Required Education: H.S. Diploma/GED required, Associate or Bachelor’s degree preferred or equivalent relevant experience in lieu of a degree.  Training / Certification / Licensures: IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment.  Annual Salary: $79,719 - $123,934 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

Role Description The Triage RN role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices by performing initial assessment and advisement for patients seeking care. - Field incoming calls and perform detailed assessments by phone. - Provide guidance and instruction using a decision-support tool and applied nursing judgment. - Ensure the patient and/or caregiver understands the guidance. - Assist the patient in securing appointment(s) as appropriate. - Document the interaction and outcome of the call in the appropriate platforms. - Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome. - Perform outbound calls to patients identified by the Access Center Schedulers or the individual Primary Care Practices to assist the patient with concerns and questions that are clinical in nature. - Act as a support resource for the other integrated service lines related to handling urgent/emergent patient care questions by utilizing the decision-support tool. - Provide clinical support to other integrated service lines during low-volume work cycles; i.e., medication questions and refills, follow-up to test results, quality review of documentation, and other assorted duties. Qualifications - Experienced RN with at least five years of patient and clinical experience (critical care/emergency department experience preferred). - Registered Nurse from an accredited school of professional nursing. - BSN preferred. - Active NJ RN licensure. Requirements - Schedule: M-F 8:30a-5p or M-Th 8:30a-7p based on department needs. - 100% Remote position available for candidates from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only. Benefits - Medical/prescription, dental and vision insurance. - Health and dependent care flexible spending accounts. - 403(b) (401(k) subject to collective bargaining agreement). - Paid time off, paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Colleague and dependent life insurance and supplemental life and AD&D insurance. - Tuition assistance. - Employee assistance program that includes free counseling sessions.

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40Additional Locations: Job Information: Must be able to commute to Marlton, NJ as needed. Healthcare IT experience strongly preferred. Preferred Certifications: - Epic SER - Epic AMB Job Summary: Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System. Responsibilities include assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity. Ability to understand and manage IT integrations. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Knowledge and adherence to cybersecurity and HIPAA policies and practices. Job Responsibilities: Knowledge of customer workflow, application software architecture and associated building tools to properly build and maintain application components from design specifications.   Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems including but not limited to application workflow, and other related activities.    Able to build new technical functionality, provide technical support and maintain IT applications within the Virtua health system with support of a Senior or Lead Application Analyst and/or Manager.    Maintains maximum system performance using appropriate tools, methods and thresholds to monitor capacity, take corrective action based upon identified opportunity and minimize system interruptions.  Responsibilities include building, testing and assisting with the implementation of scheduled vendor releases and system upgrades, fixing system defects, and error or work queue management.    Works with cross functional application teams and other Virtua clients.   Ensure system changes follow change management procedures and protocols.  Assist with project/upgrades as necessary following all project management standards.  Acts as a support resource to other IT staff. Actively participates in system build, configuration, and testing events for projects/upgrades.   Collaboratively works with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project. Able to manage multiple third-party vendor relations.  Adheres to IT Business Practices.  Adhere to IT standards with Problem Management, Change Management, Content Management, Data Courier and IT practices as required to provide on-call 24x7 support as scheduled.    Monitors ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues  Position Qualifications Required: 2-3 years of experience in IT or healthcare operations related field can also include coursework or healthcare/IT internship.  Healthcare Business or clinical specialty experience is preferred. Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.    Required Education: H.S. Diploma/GED required, Associate or Bachelor’s degree preferred or equivalent relevant experience in lieu of a degree.  Training / Certification / Licensures: IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment.  Annual Salary: $79,719 - $123,934 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.