Req ID: 366186 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Financial Analysis Specialist to join our team in Austin, Texas (US-TX), United States (US). Overview The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers. Key Responsibilities IT Financial Management (ITFM) Billing & Chargeback The SME leads the implementation and ongoing management of IT Financial Management (ITFM) billing and chargeback processes for services consumed within public cloud environments. This responsibility encompasses compiling and validating resource unit (RU) and usage data by utilizing agreed-upon tools and methodologies. The SME ensures the integrity of the billing process by identifying and addressing any data feed issues, applying the correct rates, and aggregating charges to guarantee accurate chargeback invoicing. Additionally, the SME is tasked with maintaining account code tables, which are essential for tracking and reporting billing activities. To facilitate detailed analysis and transparency, the SME ensures that all billed volumes can be drilled down by service, product, and component. This is achieved through the integrated tagging of all relevant items, enabling precise tracking and accurate chargeback allocation throughout the billing cycle. Monthly Billing Operations The SME coordinates with both internal and external stakeholders to review preliminary charges and resource unit (RU) volumes monthly. Responsibilities include presenting and validating monthly invoices and all supporting data and documentation through designated billing tools. The SME also provides detailed variance explanations for fluctuations in RU dollars and volumes, adhering to established thresholds and reporting requirements. Dispute Resolution, Adjustments & Service Credit Management Accurate research and resolution of invoice disputes is a key function of this role. The SME is responsible for issuing prior period adjustments (PPAs) and calculating interest as necessary, ensuring timely corrections and preventing recurring billing issues. The SME responds to service credit claims, and processes credits according to service level agreements (SLAs). Monitoring and completing ServiceNow requests within SLA timeframes are an essential part of this responsibility. Reporting & Forecasting The SME delivers historical and forecasted utilization and cost reports, including 18-month rolling views and budget forecasts to support both annual and biennial planning cycles. Forecasts are adjusted based on technology changes, capacity planning, and service decommissioning. The SME also prepares and presents budget reporting for customers to support annual operating budget reports and biennial Legislative Appropriations Requests (LAR). Required Skills & Qualifications - 3+ years' experience in IT financial management, billing, and chargeback processes. - 3+ years' experience with cloud billing, resource unit tracking, and financial systems/tools such as ITFM and ServiceNow. - Strong analytical skills for variance analysis, forecasting, and reporting. - Excellent communication and stakeholder management abilities. - Proven capability to resolve complex billing disputes and implement process improvements Preferred Experience - Prior experience in finance, billing, or as an ITFM SME within a large enterprise or public sector organization. - Demonstrated ability to manage large data sets, prepare detailed reports, and support audit and compliance requirements. - Experience with budget planning, legislative appropriations, and financial forecasting. - Familiarity with public sector or shared services environments is advantageous. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $50,000 – $100,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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