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Cox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au
Supervisor, Client Service Quality - CAI Inventory Solutions
Location
United States
Posted
77 days ago
Salary
$61.1K - $91.7K / year
Seniority
Mid Level
Job Description
Supervisor, Client Service Quality - CAI Inventory Solutions
Cox Enterprises
***Candidates should reside in a market with a Manheim Auction and preferably near a major airport for efficient travel. This position is responsible for performing administrative and clerical duties and customer support functions for all commercial accounts across Northern America, including auction locations, private store sites, and seller payments. The Post-Sale Operations team ensures that balancing sales, payment submittals, payment approvals, transportation assistance, client reporting and client communications are completed timely and accurately for all commercial accounts throughout the nation. Each of these tasks are managed to meet the SLA of individual accounts. This position also manages relationships and communications with both internal and external clients. - Assign employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling. - Audit all work completed by the auction administrators and Posting and Procurement dept to ensure posting accuracy of all buyers, seller, recon fees and any other contractual fees on sold transaction records across North America (Ex. Co-op, AutoIMS, Mechanic and body shop hourly rates, Remarketing fees). - Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible on an inbound phone queue - Calculate and post the buyer and seller's transportation assistance/promos in the appropriate system for North America commercial sales. - Collaborate with other department and locations on issues and concerns that impact team members from completing their daily tasks. - Communicate with manager on challenges, process and system changes, new accounts, etc. - Consult with Human Relations and Employee Relations on employee concerns, performance improvement plans, action disciplinary actions, recruit, interview, select, hire, and employ an appropriate number of employees. - Coordinate with auction administrators and COAST/ARSSC teams on processing payment reversals. - Develop and nurture team members strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. - Ensure all post sale processes are completed for all appropriate records, transmission, required reports and related administrative functions are accurate and up-to-date and are achieved by the required SLA time - Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. - Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation - Lead employees using a performance management and development process to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment - Log audit discrepancies, providing opportunities for addressing trends with performance or system issues - Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, Teams chats, and regular interpersonal communication. - Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout North America. - Monitor team members workload and/or project progress and report on metrics. - Override Oracle hold for auction approved payment requests and file request in the corresponding electronic folder for the Internal Control audits. - Oversee day-to-day operation by providing oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. - Prioritize daily tasks to handle high volume of tasks in a timely and efficient manner - Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. - Review and approve all accurate payment requests and Remarketing fees/Transportation Assistance Bulk Upload received from auction locations or administrators across North America. Follow-up with location/administrator on any submission with discrepancies or missing necessary documents. - Serve as an escalation point and/or liaison for CCRs, internal teams needing assistance with more in-depth customer requests - Provide input for improvements, diagnostic tools and process changes Minimum - High School Diploma/GED and 5 years' experience in a related field (automotive industry and/or logistics). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline (Business Administration, Supply Chain Management, Finance, Economics) and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience - Working knowledge of basic accounting procedures and standard office equipment (e.g., 10-key, copier, fax). - Strong computer proficiency, including Microsoft Excel, Word, and Outlook. - Effective written and verbal communication skills. - Demonstrated problem-solving, organizational, and analytical skills. - Ability to perform repetitive data entry tasks with a high level of accuracy and attention to detail. - Proven ability to operate effectively in a highly matrixed environment. - Strong negotiation skills with the ability to influence and collaborate with others. - Demonstrated experience using business analytics to drive insights and support cost management. - Proven change leader with a servant-leadership mindset and the ability to develop and empower high-performing teams. - Ability to sit or stand for prolonged periods; manual dexterity and vision abilities including close, distance, and depth perception. Preferred - Bachelor's degree (BS/BA) strongly preferred. - 3+ years of experience in a leadership role. USD 61,100.00 - 91,700.00 per year Compensation: Compensation includes a base salary in the range of $61,100.00 - $91,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 04/12/2026
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Continuing education stipend, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, President's club, Employee awards, Pay transparency, Transgender health care benefits, Meditation space, Mother's room, Flexible time off, Bereavement leave benefits, Hardship benefits
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Senior Partnership Manager - Lifestyle
Ten Lifestyle GroupPartners with global financial institutions and premium brands to attract and retain wealthy and mass affluent customers
About the Role We are looking for an experienced and commercially driven Senior Partnership Manager to grow and develop our supplier relationships and strategic partnerships across Sport, Music, Theatre, Arts, Retail, Dining, and Luxury Brands. Your mission is to secure priority and guaranteed access to the world’s most sought-after experiences, delivering unique benefits to our members and corporate clients globally. You will play a key role in driving revenue growth, increasing engagement, improving NPS, and fulfilling contractual obligations for exclusive client benefit programs. This is a strategic and hands-on role requiring strong negotiation skills, commercial acumen, stakeholder management, and a passion for lifestyle industries. Key Responsibilities Partnership Strategy & Growth - Take full ownership of all partnerships and contracts within your market across all genres - Develop and execute clear partnership strategies to ensure best-in-market offers, access, inventory, and commission agreements (where appropriate) - Identify and secure new brands, suppliers, and innovative partnership opportunities - Negotiate preferential rates, exclusive access, events, and value-added benefits - Contribute to the Global Proposition Strategy through innovative and forward-thinking initiatives Revenue & Performance Management - Drive revenue growth through commission models and increased engagement - Monitor redemption rates, performance data, demand trends, and analytics - Continuously refine strategy by region, member segment, and client needs - Improve member satisfaction and NPS through high-quality supplier delivery - Propose and implement campaigns to positively impact revenue and efficiency Stakeholder & Relationship Management - Build and maintain strong relationships with partners to ensure long-term sustainable growth - Work closely with Lifestyle Managers (LMs) across APAC to maximize partnership usage - Ensure internal systems (Knowledge Base, CRM, Copilot, etc.) are updated with accurate partner information - Collaborate with Content & Marketing teams to ensure maximum exposure of offers and events - Partner with Client Services and Regional Business Development Managers on client-related matters and new business proposals - Act as a senior point of contact and escalation for key partners and clients Operational Excellence - Monitor supplier performance and ensure consistently high service quality - Drive process improvements and share best practices across regions - Work cross-functionally to create a holistic vendor engagement strategy - Ensure teams across regions are informed and leveraging partnerships effectively - Stay ahead of competitors and market trends to maintain market leadership
Senior Partnership Manager - Lifestyle
Ten Lifestyle GroupPartners with global financial institutions and premium brands to attract and retain wealthy and mass affluent customers
About the Role We are looking for an experienced and commercially driven Senior Partnership Manager to grow and develop our supplier relationships and strategic partnerships across Sport, Music, Theatre, Arts, Retail, Dining, and Luxury Brands. Your mission is to secure priority and guaranteed access to the world’s most sought-after experiences, delivering unique benefits to our members and corporate clients globally. You will play a key role in driving revenue growth, increasing engagement, improving NPS, and fulfilling contractual obligations for exclusive client benefit programs. This is a strategic and hands-on role requiring strong negotiation skills, commercial acumen, stakeholder management, and a passion for lifestyle industries. Key Responsibilities Partnership Strategy & Growth - Take full ownership of all partnerships and contracts within your market across all genres - Develop and execute clear partnership strategies to ensure best-in-market offers, access, inventory, and commission agreements (where appropriate) - Identify and secure new brands, suppliers, and innovative partnership opportunities - Negotiate preferential rates, exclusive access, events, and value-added benefits - Contribute to the Global Proposition Strategy through innovative and forward-thinking initiatives Revenue & Performance Management - Drive revenue growth through commission models and increased engagement - Monitor redemption rates, performance data, demand trends, and analytics - Continuously refine strategy by region, member segment, and client needs - Improve member satisfaction and NPS through high-quality supplier delivery - Propose and implement campaigns to positively impact revenue and efficiency Stakeholder & Relationship Management - Build and maintain strong relationships with partners to ensure long-term sustainable growth - Work closely with Lifestyle Managers (LMs) across APAC to maximize partnership usage - Ensure internal systems (Knowledge Base, CRM, Copilot, etc.) are updated with accurate partner information - Collaborate with Content & Marketing teams to ensure maximum exposure of offers and events - Partner with Client Services and Regional Business Development Managers on client-related matters and new business proposals - Act as a senior point of contact and escalation for key partners and clients Operational Excellence - Monitor supplier performance and ensure consistently high service quality - Drive process improvements and share best practices across regions - Work cross-functionally to create a holistic vendor engagement strategy - Ensure teams across regions are informed and leveraging partnerships effectively - Stay ahead of competitors and market trends to maintain market leadership
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Location: Oregon Key Responsibilities Customer & Territory Leadership - Serve as the overall account lead and trusted advisor for higher‑education customers across Washington. - Develop and execute multi‑year account plans aligned to customer initiatives (network modernization, cloud enablement, security, digital learning, data center refresh, and AI/edge infrastructure). - Build strong senior IT, executive, and operational relationships within institutions. - Maintain a high level of trust, customer satisfaction, and long‑term loyalty. Sales Execution & Pipeline Management - Lead full-cycle sales efforts for networking and related services, from discovery through close. - Drive consistent pipeline creation, accurate forecasting, and disciplined quarterly execution. - Navigate complex RFP/RFQ cycles typical of public-sector higher education. - Use a consultative approach to identify customer needs and articulate HPE’s value. Collaboration & Partner Ecosystem - Work closely with SEs, channel partners, distributors, and specialist functions to deliver complete solutions. - Leverage strategic partners to expand reach and accelerate customer success. - Coordinate technical and cross-functional teams to ensure cohesive account execution. Strategic Contribution - Stay current on higher‑ed market trends, network modernization strategies, and the competitive landscape. - Contribute to territory planning, business reviews, and process improvements. - Represent HPE Networking in customer engagements, executive briefings, and education-sector events. Required Qualifications - 5+ years of technology sales or account management experience. - Strong understanding of networking technologies including data center switching, WAN, Wi‑Fi, security, and consumption-based models. - Experience selling in SLED, public sector, or higher education is desired but not required. - Proven ability to manage complex accounts and multi‑stakeholder selling cycles. - Demonstrated success working with technical teams and channel ecosystems. - Excellent communication, discovery, and relationship-building skills. - Bachelor’s degree or equivalent professional experience. Preferred Qualifications - Experience with HPE Networking, Aruba, Cisco, Juniper, or comparable networking vendors. - Familiarity with higher‑education procurement cycles, grants, and long-term budget planning. - Experience with HPE GreenLake or similar consumption/aaS models. - Strong negotiation skills and experience in competitive displacement scenarios. 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Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 194,500 - 456,500 in Oregon This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 50%/50%." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.



