Ten Lifestyle Group

**Key responsibilities** - Manage overnight lifestyle requests, including dining, retail and premium experiences. - Handle limited travel‑related requests such as hotel bookings and car hire. - Create tailored recommendations and well‑written solutions for members using TEN’s internal tools. - Communicate confidently and professionally with members, primarily in German. - Act proactively to enhance the member experience by suggesting relevant additional options. - Collaborate closely with international lifestyle teams to ensure continuity of service. - Contribute to building and shaping a brand‑new corporate team environment.

• Respond to customer requests via phone, email, and chat, meeting response time targets. • Resolve requests online whenever possible, ensuring efficiency and accuracy. • Contact external suppliers and brokers to arrange services on behalf of customers. • Clearly communicate supplier terms and conditions to customers before transactions. • Provide occasional support in leadership activities when required. • Assist with simple requests from customers in other Ten Global offices. • Participate in internal meetings and training sessions (feedback, quarterly evaluations, project updates). • Engage in self-development through courses, languages, travel, or Ten’s e-learning platform. • Fully explore and understand each client’s requests, using concierge expertise to propose suitable options.

🌏 世界20拠点を展開するグローバル企業で、あなたらしく活躍しませんか？ 『Ten Group（テン・グループ）』は、世界の富裕層向けにコンシェルジュサービスを提供している企業です。 「世界に誇る日本のおもてなしの心」を体現し、グローバルな環境で新しいキャリアを築いてくださる方を募集しています。 ＜仕事内容＞ 富裕層のお客様から寄せられるさまざまなご依頼に、電話やチャットを通じてお応えいただきます。 お客様一人ひとりのニーズに合わせ、パーソナライズされた提案や手配を行うお仕事です。 主なご依頼内容の例： - 接待や記念日に最適なお店の予約 - 予約困難な人気レストランの手配 - ゴルフ場の予約や旅行プランのご提案 - 京都旅行の観光スポットやホテルの手配　など 業務の流れ： - 電話またはチャットでお客様からのご依頼を受付 - ご要望に応じてリサーチ・情報収集 - ご提案内容をまとめてお客様へご案内 ※ご希望に沿えない場合は、代替案を提案するなど柔軟に対応します。 🎓 研修について 入社後は約4週間の研修をご用意しています。 未経験の方でも安心してスタートできるよう、以下の内容を体系的に学んでいただきます。 - 会社理念・サービス概要 - 社内システムの操作方法 - 電話応対・ビジネスマナー - 実践的なロールプレイング　など 🏢 会社概要 Ten Group Japan株式会社 世界20か国以上に拠点を持ち、会員制のコンシェルジュサービスを展開するグローバル企業です。 お客様に寄り添い、人生をより豊かにする体験をサポートしています。

To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in the UK, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibilities: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers

To strengthen our team in Spain, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibility: - Advising our clients – premium cardholders – by phone and email in both French and English - Handling customer inquiries from quote preparation to billing for individual trips - Making reservations with airlines, hotels, and travel agencies - Creating tailored offers, travel documents, and detailed travel itineraries - Passionately advising and facilitating unique travel experiences - Actively selling special promotions and exclusive offers