Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . About the job This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: - Manage and expand some of our most important ISV customer accounts. - Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. - Partner closely with other Twilio teams to identify new revenue opportunities within your [insert vertical or ISV] account portfolio. - Serve on a cross-functional account team with representatives from product, finance, support, and services teams. - Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. - Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. - Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce - Stay current with industry changes and collaborate with your team and peers to learn and share best practices Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales. - Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. - Accountable for relationship management, cross sells, upsells and solutions consulting. - Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. - Analytical account development strategy based on using data to find opportunities and prove value. - Demonstrated track record of managing business forecasts and financial models. - Entrepreneurial mindset with appetite to define process and build programs. - Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. - Excellent verbal and written communication skills. - Bachelor’s Degree or equivalent years of experience Desired: - Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. - Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. - Software, SaaS, CPaas or PaaS selling experience. - Experience selling through ISV partners Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April17th, 2026 , but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Small Enterprise Hunter Account Executive-Quebec Description - Description du poste Le ou la Chargé(e) de comptes (Account Executive) est le principal responsable du compte, chargé(e) de générer de nouvelles acquisitions clients. Dans ce rôle, le candidat sera responsable de l’atteinte des résultats sur l’ensemble du portefeuille et agira en tant que « responsable de compte » pour un ensemble de comptes alignés sur un segment défini. Il ou elle sera responsable de l’élaboration et de l’exécution de la stratégie complète du compte et du développement de propositions basées sur les résultats pour les clients d’entreprise. Ce rôle implique de coordonner les ressources internes appropriées pour développer le compte et assurer la réussite des stratégies de compte. Vous serez responsable de la planification proactive des comptes, de la conduite des réunions de planification trimestrielles avec l’équipe complète et de l’exécution de la stratégie complète du compte, avec un fort accent sur la vente basée sur les résultats. Vous développerez et renforcerez les relations au niveau C-suite et avec les principaux dirigeants métiers et IT sur l’ensemble du portefeuille, en vous positionnant comme un partenaire stratégique dans la transformation des systèmes IT et de l’expérience employé. Vous organiserez également des réunions d’accueil clients pour assurer une transition fluide vers les équipes de livraison et contribuer à l’adoption réussie des services et solutions. Responsabilités clés - Détenir et exécuter la stratégie complète du compte. - Augmenter la part de portefeuille (Share-of-Wallet, SoW) dans les comptes de maintien et de développement, gérer la rentabilité au niveau du compte, stimuler la croissance avec une vision portefeuille et améliorer l’expérience globale client. - Développer les ventes sur l’ensemble du portefeuille HP, incluant Personal Systems, Print, Poly, Managed Devices et Services, tout en élargissant les services au sein du compte. - Maintenir et exécuter des stratégies de compte complètes. - Identifier et relier la stratégie client, les initiatives clés et l’offre HP afin de développer des ventes basées sur les résultats et construire un business case aligné sur les priorités du client. - Engager des interactions avec les dirigeants et établir des relations clients solides. - Gérer la croissance du pipeline et assurer la fidélisation des clients. - Coordonner avec les différents départements internes pour aligner les ressources sur les besoins du client. Formation et expérience recommandées - Pour les postes soutenant des clients ou partenaires situés dans la province de Québec, les employés doivent posséder des connaissances de base en anglais, avec la capacité de lire, écrire et parler. Ces compétences seront utilisées quotidiennement pour la communication interne de gestion. - Expérience avérée en gestion stratégique de comptes et ventes. - Succès démontré dans l’établissement et le maintien de relations avec des cadres de niveau C. - Solides compétences en organisation et gestion de programmes. - Expérience en vente directe, gestion de pipeline et gestion complète de comptes (P&L). - 5 ans ou plus d’expérience en ventes dans le secteur. - Expérience dans la direction d’équipes de comptes à l’échelle locale et mondiale. Connaissances et compétences - Leadership stratégique de comptes et capacité à agir en tant que « responsable de compte ». - Forte capacité de collaboration et aptitude à diriger des équipes interfonctionnelles. - Expertise en vente basée sur les résultats et création de propositions de valeur. - Maîtrise de la vente digitale et à distance. - Capacité à gérer la complexité et générer des résultats à l’échelle du portefeuille. - Connaissance en gestion du P&L. - Solide sens des affaires et présence exécutive. - Compréhension approfondie d’un écosystème IT moderne (services) et expertise dans la proposition de valeur HP Outcome-Based Sales. - Capacité à développer des relations solides avec les influenceurs et décideurs. - Capacité à naviguer dans des organisations complexes pour identifier des opportunités de croissance. - Capacité à animer des réunions avec des parties prenantes de haut niveau. - Exploitation des connaissances clients, secteur, produits et services pour développer des stratégies de croissance à long terme. - Culture de développement commercial proactif, collaboration, responsabilité et suivi, avec de solides compétences en négociation et clôture de transactions. - Expérience dans la direction d’équipes de comptes à l’échelle locale et mondiale. - Nouvelles technologies et IA : Curiosité et confiance démontrées dans l’adoption d’outils et technologies émergentes—en particulier l’IA—pour améliorer la performance commerciale, l’engagement client et la productivité. Capacité à apprendre rapidement, s’adapter et appliquer des solutions numériques au quotidien et à utiliser les insights IA pour prendre des décisions plus intelligentes et personnaliser les interactions clients. À propos de HP HP crée de nouvelles possibilités pour que la technologie ait un impact significatif sur les personnes, les entreprises, les gouvernements et la société. Première entreprise technologique mondiale et classée 10e au Fortune 500 en 2012, HP propose un portefeuille couvrant l’impression, l’informatique personnelle, les logiciels, les services et l’infrastructure TI, desservant plus d’un milliard de clients dans plus de 170 pays sur six continents. HP invente, conçoit et fournit des solutions technologiques qui génèrent de la valeur commerciale, créent de la valeur sociale et améliorent la vie de ses clients. Merci d’avoir pris le temps de consulter cette offre. Si vous estimez que votre profil correspond au poste, veuillez postuler dès aujourd’hui. Si vous connaissez quelqu’un qui pourrait correspondre au poste, n’hésitez pas à le référer. Veuillez noter que les énoncés ci-dessus décrivent la nature générale et le niveau du poste. Ils ne constituent pas une liste complète de toutes les responsabilités, tâches et compétences requises. D’autres responsabilités peuvent être ajoutées ou cette description peut être modifiée à tout moment. Rémunération et avantages La rémunération cible (OTE) pour ce poste est de $120,150 à $163,400 par an, avec un mix 60 %/40 % (salaire/incentive). La rémunération exacte sera déterminée selon l’expérience, les compétences et l’équité interne. En tant qu’employé(e) à temps plein de HP Canada, vous serez admissible aux programmes d’avantages sociaux du groupe, incluant l’assurance médicale, dentaire, vie et invalidité, sous réserve des modalités des régimes applicables. Vous bénéficierez de 15 jours de congés payés par an, au prorata de votre date d’embauche. Des informations détaillées sur les avantages seront fournies lors de l’embauche. Employeur garantissant l’égalité d’accès à l’emploi HP Canada est un employeur garantissant l’égalité d’accès à l’emploi. Nous valorisons la diversité sous toutes ses formes. À la demande de candidats qualifiés, des mesures d’adaptation peuvent être envisagées à toutes les étapes du processus de sélection conformément à la Politique d’adaptation de HP. Si vous avez besoin d’aide pour remplir la demande d’emploi ou d’un accommodement raisonnable, veuillez écrire à : canadaaodaofficer@hp.com. Note : Cette option est réservée aux candidats nécessitant un accommodement lié à un handicap. Le candidat retenu devra passer une vérification de casier judiciaire de base et signer l’Entente de confidentialité, de non-sollicitation et de conflit d’intérêts de HP. Job Description The Account Executive is the primary owner of the account, focused on driving new customer acquisition. In this role, the candidate will deliver portfolio-wide outcomes and act as the “account lead” for a defined set of segment-aligned accounts. They will be responsible for owning the end-to-end account strategy and developing outcome-based propositions for enterprise customers. This role requires coordinating the right internal resources to expand the account and ensuring successful execution of account strategies. You will be accountable for proactive account planning, leading quarterly planning sessions with the full pod, and driving execution of the end-to-end account strategy with a strong emphasis on outcome-based selling. You will build and elevate relationships at the C-suite level and with key business and IT executives across the full portfolio, establishing yourself as a strategic partner in IT and employee-experience transformation. You will also host customer welcome meetings to ensure smooth hand-offs to delivery teams and contribute to the successful adoption of services and solutions. Key Responsibilities - Own and execute the end-to-end account strategy. - Expand share-of-wallet (SoW) in Retain and Development Accounts – I manage account level profitability, drive growth with portfolio wide focus and overall customer experience. - Drive sales across the HP portfolio—including Personal Systems, Print, Poly, Managed Devices, and Services—while expanding service offerings within the account. - Maintain and execute comprehensive account strategies. - Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives - Engage with executives and build strong customer relationships. - Manage pipeline growth and ensure customer retention. - Coordinate with various internal departments to align resources with client needs. Education & Experience Recommended: - For roles that support customers or partners located within the Province of Quebec, employees must have a basic knowledge of English with the ability to read, write, and speak. Candidates should expect to use this knowledge on a daily basis for internal management communication.​ - Proven experience in strategic account management and sales. - Demonstrated success in building and sustaining C-level relationships. - Strong organizational and program management skills. - Experience in direct selling, pipeline management, and end-to-end profit & loss management - 5+ years industry sales experience - Experience leading account teams on local and global scales Knowledge & Skills - Strategic account leadership and the ability to act as the "account lead." - Strong collaboration skills and the ability to lead cross-functional teams. - Expertise in outcome-based selling and crafting value propositions. - Proficiency in digital and remote selling. - Ability to manage complexity and drive portfolio-based outcomes. - Knowledge in P&L management. - Strong business acumen & executive presence​ - Strong understanding of a modern IT (services) ecosystem. Deep expertise in HPs Outcome Based Sales value prop. & offerings - Ability to develop strong relationships with influencers/decisions makers​ - To navigate complex organizations to find expansion opportunities ​ - To lead meetings with high variety of senior-level stakeholders​ - To leverage customer, industry, product and service knowledge to develop long-term growth strategies​ - Culture of proactive business development, collaboration, accountability and follow-through with strong negotiation and deal closing skills ​ - Experience leading account teams on local and global scales - New Technology and AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. The on-target earnings (OTE) range for this role is $120,150 to $163,400 annually with a 60%/40% (salary/incentive) mix. Pay within this range will be based on the review of experience, skills, and internal equity. As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans. Equal Opportunity Employer: HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement. Please Note ​​Only include this section if a legal disclaimer is required for your country. Copy and paste the legal note here if needed​ Job - Sales Schedule - Full time Shift - No Shift premium (Canada) Travel - 50% Relocation - NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"