• Design, build, configure, and maintain information systems and integrations in alignment with architectural standards and business requirements • Analyze moderately complex to complex system issues, perform root cause analysis, and implement sustainable solutions • Lead technical solution design for assigned initiatives, ensuring reliability, security, scalability, and performance • Develop and support system interfaces, workflows, automation, and monitoring capabilities • Execute system upgrades, enhancements, and migrations with minimal disruption to operations • Partner with product owners, business analysts, and cross‑functional IT teams to translate requirements into technical designs • Serve as a subject matter expert for assigned platforms or services • Communicate technical concepts clearly to both technical and non‑technical audiences • Participate in design reviews, architecture discussions, and change management processes • Ensure systems meet operational, security, and compliance requirements • Create and maintain technical documentation, operational runbooks, and support procedures • Participate in on‑call rotations, incident response, and post‑incident reviews as required • Identify opportunities to improve system stability, efficiency, and supportability • Provide informal technical guidance and mentoring to junior engineers • Contribute to engineering standards, reusable components, and best practices • Stay current with emerging technologies and recommend improvements aligned to business strategy.

• Develop engineering studies, plans, specifications, calculations, evaluations, design documents, and performance assessments associated with the planning, design, licensing, construction, operation, and maintenance of the company SCADA system used for electric grid monitoring, protection, and control • Monitor, support, and maintain the day-to-day operations of the SCADA systems across the fleet • Proactively identify SCADA system issues leveraging tools to monitor the health of the system • Troubleshoot and fix SCADA system issues • Document and report out on these issues • Design, develop, modify, and evaluate systems, processes, or facilities to support company objectives • Perform routine maintenance of SCADA systems such as updates and patches • Find areas of improvement in SCADA systems/business processes and implement the solutions • Interface with various parties such as the OCC, Asset Management, O&M, etc. and respond to their requests or tickets • Provide on call support per the departments on call schedule • Determine methods and techniques for obtaining results • Recommend alternative engineering solutions to management to meet business needs • Deliver on commitments and manage outside engineering services to accomplish the assigned work

Job Description Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university. For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible. The Opportunity Reporting to the Director of Administrative Applications, the Applications Systems Analyst is an experienced analyst who will work to support the University to maintain and enhance the core business applications, effectively and efficiently applying technological and business solutions. The Applications Systems Analyst acts as a functional expert to support the business processes for one or more departments within the University. This requires the ability to learn and support one or more applications that make up the University’s business application footprint. Ideal candidates should possess substantial experience with gathering business requirements gathering project management, application support and vendor management. Candidates should also be highly adaptable and possess sufficient resilience to effectively adjust to rapidly shifting prioritization. The Application Systems Analyst shall insist upon exceptional, positive and effortless customer service with colleagues within and beyond the institution. Typically, this position works with little direct supervision. This position may coach other team members requiring assistance in solving complex problems. This position requires a strong communicator with a team-player attitude that will serve both as an individual contributor and leader on various projects. When leading projects, the successful candidate will be responsible for the entire project lifecycle and ensuring the quality and timeliness of all deliverables. Embry-Riddle Information Technology provides a modern, collaborative environment with on-site amenities and a flexible summer work schedule. Working for Embry-Riddle entitles the employee to a robust benefit package – from quality health care and retirement options to generous education benefits. Perks Await You at Embry-Riddle! - Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! - Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. - Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. - Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. Qualifications Required Education and Qualifications: - Bachelor’s degree in computer science, Information Technology, or a related field required. - Minimum of 3–5 years of relevant experience in application systems analysis, IT support, or enterprise systems administration. - Demonstrated experience with business requirements gathering, project management, and application support in a complex environment. - Strong understanding of software development life cycle (SDLC), system integrations, and application configuration. - Experience working with databases and the ability to read and work with code (e.g., SQL, scripting languages) preferred. - Knowledge of Agile methodologies and experience supporting projects in a fast-paced, team-oriented environment. - Proven ability to analyze complex technical issues, identify solutions, and implement improvements to business processes and systems. - Experience with vendor management and coordinating system upgrades, testing, and implementations. - Strong technical proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Visio, Project). - Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders. - Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines. - Ability to work independently with minimal supervision while also contributing effectively as part of a collaborative team. - Commitment to delivering high-quality customer service and maintaining positive working relationships across departments. - Experience in a higher education environment or supporting academic/administrative systems is preferred. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311224. Please attach all relevant materials to your application when you apply online. Complete submissions include: - Cover letter - Full Resume - Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs • Define and enforce platform governance, including release management and security protocols • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance • Design, document, and maintain the information architecture for the ServiceNow platform • Lead the modeling and structuring of data within ServiceNow applications • Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies • Guide the optimization of CMDB health, data integrity, and relationship modeling