• Manages and grows relationships with clients • Drives client satisfaction throughout the buying process • Generates demand by assisting clients to identify technology needs • Uses sales tools to manage accounts and forecasts • Communicates quotes and supports sales documentation • Builds relationships and identifies up-selling opportunities • Complies with governance and compliance standards

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders. Key Responsibilities: - 50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met - 20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires - 15% Drives Results - Maintains statistics for individual direct reports, analyzes - department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership - 15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries Direct Manager/Direct Reports: - This position typically reports to Contact Center Manager - This position has 6+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - 1+ year of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Drives Engagement - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $70,000 - $80,000

TITLE/POSITION:    Co-Op Associate Sales Representative (Full-Time) REGION: Remote, US Are you a strong communicator who enjoys connecting with people? Interested in learning how business development, sales, and federal contracting work? When given a task, do you think “challenge accepted”? Looking for a co-op experience where you’ll gain real professional skills, not just observe? ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- Who Are We? Long Capture has an established track record of helping the nation’s best technologies get to the hands of the warfighter by promoting the advancement of commercial companies and their technology through government funding programs and contract opportunities. Long Capture guides their clients through the federal acquisition process by facilitating Department of War (DoW) strategy development, contract advising, proposal preparation, and business development activities. By leveraging its network of government officials, industry partners, and universities, Long Capture drives revenue growth for their clients in the DoW space. What Is This Position About? The Co-Op Associate Sales Representative is a hands-on learning role designed for current students interested in sales, business development, consulting, communications, or federal contracting. In this role, you’ll support our sales and business development efforts by helping research potential clients, conducting outreach, preparing meeting materials, and supporting industry events. You’ll work closely with experienced team members who will provide structure, feedback, and mentorship throughout the co-op term. This role balances learning, execution, and professional growth, giving you exposure to real client conversations and business processes while building transferable skills. Who Is This Role For? This role is ideal for a student who: - Is curious, reliable, and eager to learn in a professional environment - Enjoys communicating with others and building relationships - Is organized and comfortable managing multiple tasks and deadlines - Can work independently while knowing when to ask questions - Is interested in sales, consulting, business development, communications, or government contracting What Will You Be Responsible For? - Research businesses, organizations and individuals to support targeted outreach efforts - Assist with outreach activities across email, LinkedIn, and virtual meetings - Help prepare agendas, background research, and briefing materials for sales meetings - Participate in and support client and prospect meetings (listening, note-taking, follow-ups) - Capture meeting notes and key details in our CRM system - Support pipeline organization and contact tracking - Assist with sales proposals and early-state engagement activities - Support industry research and help track market trends - Assist with conferences and event preparation, execution, and follow-up - Collaborate with internal team members in a professional remote environment - Moderate travel required (~25%) What Qualifications Do You Need? - Currently enrolled in an undergraduate program - Strong written and verbal communication skills; confident presenting in small group meetings - Attention to detail and follow-through - Comfortable using Microsoft Office - Ability to follow structured processes - Demonstrated sense of responsibility and ability to work independently, take initiative, and work through challenges - Ability to handle repetitive tasks - Comfortable with receiving constructive feedback and ability to apply feedback in their role - Growth mindset and adaptability to keep up with frequently changing industry - Ability to adapt quickly to changes, demonstrating flexibility and a positive attitude in a fast-paced environment - Willingness to travel at least 25% of the time What Are the Work Conditions & Requirements? - Primarily remote role with regular video meetings; must have a quiet, professional workspace and be comfortable on camera - Reliable high-speed internet - Ability to perform essential functions in an office‑style setting (extended periods of sitting, frequent typing, frequent video calls) - Ability to travel up to ~25% with occasional early/late hours for events - Ability to handle light event logistics (e.g., carrying materials/booths up to ~50 lbs) Compensation and Position Details - Full-time position - Hourly pay: $18.00 - $21.00 - Paid, professional work experience - Mentorship and feedback from experienced professionals - Exposure to real-world sales, consulting, and federal business development work - Strong resume-building opportunity with tangible accomplishments - Company-issued equipment will be provided for the duration of the co-op assignment Note: This co-op may provide consideration for future opportunities at Long Capture, but continued employment is not guaranteed. Other: Candidate must successfully pass a criminal background check prior to employment. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. I. Job Summary Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts. - Establishes and maintains a high level of customer satisfaction in all sales transactions. - Consistently meets or exceeds weekly and monthly sales activity goals. - Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals. - Attracts, generates, manages and records leads from outbound telephone marketing. - Demonstrates excellent organizational and problem solving skills. - Exhibits proficient knowledge and use of personal computer and computer software applications. - Proposes customer solutions that are compliant with appropriate local, state and federal regulations. - Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). - In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience - Education: High school diploma or GED (accredited). - Experience: Two (2) years customer service experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements - None required. C. Other Knowledge, Skills or Abilities Required General Competencies Include: - Collaborate Actively - Demonstrate Professionalism - Initiate Action - Produce Results - Focus on Customers - Focus on Quality/Details - Know the Business - Influence and Negotiate - Manage Work / Time - Use Ethical Practices - Organizational skills - Proficient with Computer and Software Applications V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; - Required to exert physical effort in handling objects less than 30 pounds rarely; - Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; - Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; - Normal setting for this job is: office setting. The expected pay range for this position across the U.S. is $21 + commission. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.