Summary: The care coordinator serves as a patient advocate and point of contact when a recommendation for care is received. The care coordinator works closely with many other disciplines, including admissions staff, site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from recommendation for services to treatment. Job Duties and Responsibilities: Program Coordination Support patient experience preadmission and throughout the continuum of care. - Screening patients. - Relay recommendations of programs/services to patients/families. - Provide program information to patients/families. - Coordinate admissions appointment and coordinate completion of paperwork. - Assist with patient/family member/guardian inquiries/questions. - Perform weekly check-in with patients waiting for treatment. - Confirm insurance verification; collaborate with PFS. Ensure timely follow-up with patients/families. - Maintain an open line of communication with patients and/or guardians. Facilitate internal transfers between sites. - Receive internal referrals and send for review. - Relay recommendations to the referring treatment team. - Communicate all pertinent information and follow-up to ensure seamless internal transfer. Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient’s care. This includes but is not limited to: - Inpatient, PHP/IOP, Outpatient, Residential Admissions and Patient Access departments. - Outpatient operations. - Business Development. - Utilization Review. - Patient Financial Services. - Health Information Management. Be available and punctual for all shifts, rotating on-call weekend and holiday coverage as scheduled. Apply good practice principles to job duties. - Use good communication skills and tact to deal effectively with third-party carrier representatives, all staff members, and external customers. Demonstrate excellent customer service by providing a friendly tone and empathic statements whenever appropriate. Follow scripting when it is provided. - Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient/guardian, regardless of their behavior. - Maintain a calm attitude and create a conducive atmosphere in difficult situations. Work cooperatively and supportively with all staff. - Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis. - Complete assignments and documentation on time. - Meet or exceed performance metrics. Complete other duties as assigned. Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills. - Be open to change and actively support change. - Be open to others’ ideas and points of view. - Evaluate employees objectively and provide employees with periodic feedback. Promote department goals as well as the mission of Rogers. - Communicate goals to fellow staff members. - Maintain department policies and procedures. - Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin). - Demonstrate acceptance and training of student interns in the department, as directed. Conduct self in a professional manner. - Demonstrate organizational skills that promote timely response to all inquiries and to task completion. - Communicate with all individuals in a positive and professional manner. - Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. - Communicate concerns and provide solutions for same. - Project a professional image by wearing appropriate, professional attire. - Ability to influence departments within Rogers and provide technical guidance. Additional Job Description: Physical/Mental Demands: - Ability to be flexible with work assignments, including changes in shifts/schedule, on-call and weekend rotations, caseload volume required documentation, program additions, and policies and procedures. - Ability to work effectively with patients’ families, internal and external customers. - Ability to keep records and files on referrals and referents. Ability to organize and coordinate admissions duties. Ability to exercise good judgment in determining the correct course of action in admission procedures and to utilize independent thinking. Ability to assess appropriate levels of psychiatric care. - Ability to maintain a cooperative, tactful, warm, courteous, and helpful attitude toward patients, families, referents, professional staff, and hospital personnel at all times. - Dependability, flexibility, and efficiency, possessing a positive attitude toward work at Rogers Behavioral Health. - Verbal and hearing ability to interact with patients and employees. - Numerical ability to maintain records and operate a computer. - Ability to plan, control, and direct all aspects of employee relations. Tact to deal effectively with employees and professional staff. Logical thinking and discretion to make decisions in initiating and implementing policies, procedures, and standards. - Ability to read and communicate through written, verbal, and auditory skills. - Physical and mental ability to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical. Education/Training Requirements: - Bachelor’s degree preferred. High School diploma required. Two (2) years of customer service and relevant experience required, preferably in a healthcare setting. - Experience with computers and demonstrated proficiency with software platforms and EMRs. - Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred. - Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: - Health, dental, and vision insurance coverage for you and your family - 401(k) retirement plan - Employee share program - Life/disability insurance - Flex spending accounts - Tuition reimbursement - Health and wellness program - Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Advanced Primary Care Management (APCM) Supervisor is responsible for the overall daily workflow, clinical quality, and operational performance of a remote team of up to 20 Registered Nurses (RNs). This role requires a balance of clinical auditing and performance coaching to ensure compliance with clinical quality standards, while also holding the team responsible for achieving defined productivity metrics in a remote work environment. This individual will also serve as a key partner in meeting the ongoing training and education needs of the team. This role will report directly to the APCM/Chronic Care Management (CCM) Manager. Required Skills - Clinical Proficiency: Active, unencumbered Registered Nurse (RN) compact license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care management experience, to effectively conduct RN performance and documentation audits. - Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports. - Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment. - Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability. - Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with the Training Supervisor. - Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration. - Recruitment Support: Experience participating in the interviewing and selection process for new team members Key Responsibilities - Operational Performance Management: Oversee and manage the day-to-day workflow for a remote team of up to 20 RNs. Hold team members accountable for achieving productivity metrics and operational standards critical to the APCM program success. - Clinical Auditing and Quality: Conduct regular audits of RN performance and documentation to assess compliance, clinical quality, and adherence to established protocols. - Performance Coaching: Identify performance concerns and provide structured, supportive coaching to team members, utilizing audit findings and productivity data. - Team Leadership: Conduct regular 1:1s and manage the overall performance of direct reports, including implementing performance improvement plans as necessary. - Training Collaboration: Work in close partnership with the Training Supervisor to ensure all clinical education and ongoing training needs for the team are fully met. - Day to Day Oversight: Manage and maintain the team schedule to meet operational needs, including the handling of PTO, time off requests, and other necessary administrative duties. - Recruitment and Selection: Be actively involved in the interview and selection process for new RN team members. Focus Areas (Time Allocation Split) The role's time will be split across the following key functional areas: - Clinical Auditing and Coaching (25%) - Operational Performance and Productivity Management (25%) - Clinical Education Support (10%) - Biweekly 1:1s and Performance Management (25%) - Team Meetings and Other Duties As Assigned (5%) - Patient/Clinical Care (10%) Required Skills - Clinical Proficiency: Active, unencumbered Registered Nurse (RN) license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care to effectively conduct RN performance and documentation audits. - Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports. - Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment. - Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability. - Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with other team leads/supervisors within APCM and across various departments - Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration. Required Experience - Minimum of 5 years of experience as a practicing Registered Nurse (RN). - Active, unencumbered compact RN license is required, with additional single-state licenses preferred - Minimum of 1 year of supervisory or management experience, with emphasis on clinical quality assurance, auditing, and performance management - Demonstrated experience overseeing a high-volume, metric-driven operational environment. - Prior experience working in or supervising a remote workforce is highly preferred. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

The OnePeak Way | Grow Gracefully through changing lives rather than simply seeing patients. Mission | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being. Vision | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit. Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles. JOB SUMMARY: We are seeking a passionate and skilled Medical Provider to join our growing team. This role is ideal for a provider who thrives in a supportive, forward-thinking environment and is committed to whole-person care. You will provide comprehensive medical services, foster lasting relationships with your patients, and collaborate with a high-functioning care team to drive optimal health outcomes. With over 20 clinics across Oregon and growing, we’re seeking passionate Providers to deliver functional, patient-centered primary care. Compensation: Guaranteed salary with earning potential of $300k+, relocation offered WHAT WE OFFER: - Functional Medicine Training & Mentorship: Comprehensive onboarding, clinical mentorship, and ongoing training in functional and integrative medicine to support professional growth in OnePeak’s care model - Work-Life Balance: 4 day work week with flexible schedule - Provider-Focused & Strong Clinical Support: Administrative, coding, and billing support provided, with dedicated medical assistant and medical scribe support available - Professional Training & Growth: Ongoing functional medicine training, opportunities for career advancement, and support for continuing education RESPONSIBILITIES AND DUTIES: - Provide direct patient care through office visits, telehealth, and occasional same-day appointments - Perform comprehensive assessments, order and interpret labs/imaging, and diagnose acute and chronic conditions - Develop personalized treatment plans that may include lifestyle interventions, supplements, hormone therapies, and prescriptions - Educate and empower patients on preventive health and functional medicine principles - Collaborate with internal health coaches, nutritionists, mental health providers, and clinical support staff - Document visits in the EHR (NextGen) in a timely and compliant manner - Participate in team meetings, quality improvement initiatives, and training sessions - Support clinic operations by contributing to a positive, team-oriented environment REQUIRED QUALIFICATIONS - Active Oregon medical license (MD or DO) or eligibility to obtain - Board-certified or board-eligible in Family Medicine or Internal Medicine - Strong interest in preventive, Functional, and lifestyle medicine - Excellent communication and patient relationship skills - Comfortable working in a collaborative, fast-paced environment - Experience with EHR systems (NextGen a plus) Benefits: - Medical, Dental, Vision, and Life Insurance - 401(k) Retirement Plan with Company Match - Voluntary LTD, FSA, Accident, Critical Illness - Paid Time Off and Paid Holidays - Employee and Family Discounts - Paid Parental Leave

• Provide remote monitoring services to help support patients • Direct and assist users in therapeutic exercise and functional training through our technology platform • Provide ongoing feedback to the evaluating clinician on patient progress • Maintain necessary records and notes while providing remote monitoring • Assist with improving processes and functionality of the platform • Organize and manage a caseload while staying efficient