In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Advanced Primary Care Management (APCM) Supervisor is responsible for the overall daily workflow, clinical quality, and operational performance of a remote team of up to 20 Registered Nurses (RNs). This role requires a balance of clinical auditing and performance coaching to ensure compliance with clinical quality standards, while also holding the team responsible for achieving defined productivity metrics in a remote work environment. This individual will also serve as a key partner in meeting the ongoing training and education needs of the team. This role will report directly to the APCM/Chronic Care Management (CCM) Manager. Required Skills - Clinical Proficiency: Active, unencumbered Registered Nurse (RN) compact license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care management experience, to effectively conduct RN performance and documentation audits. - Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports. - Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment. - Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability. - Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with the Training Supervisor. - Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration. - Recruitment Support: Experience participating in the interviewing and selection process for new team members Key Responsibilities - Operational Performance Management: Oversee and manage the day-to-day workflow for a remote team of up to 20 RNs. Hold team members accountable for achieving productivity metrics and operational standards critical to the APCM program success. - Clinical Auditing and Quality: Conduct regular audits of RN performance and documentation to assess compliance, clinical quality, and adherence to established protocols. - Performance Coaching: Identify performance concerns and provide structured, supportive coaching to team members, utilizing audit findings and productivity data. - Team Leadership: Conduct regular 1:1s and manage the overall performance of direct reports, including implementing performance improvement plans as necessary. - Training Collaboration: Work in close partnership with the Training Supervisor to ensure all clinical education and ongoing training needs for the team are fully met. - Day to Day Oversight: Manage and maintain the team schedule to meet operational needs, including the handling of PTO, time off requests, and other necessary administrative duties. - Recruitment and Selection: Be actively involved in the interview and selection process for new RN team members. Focus Areas (Time Allocation Split) The role's time will be split across the following key functional areas: - Clinical Auditing and Coaching (25%) - Operational Performance and Productivity Management (25%) - Clinical Education Support (10%) - Biweekly 1:1s and Performance Management (25%) - Team Meetings and Other Duties As Assigned (5%) - Patient/Clinical Care (10%) Required Skills - Clinical Proficiency: Active, unencumbered Registered Nurse (RN) license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care to effectively conduct RN performance and documentation audits. - Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports. - Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment. - Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability. - Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with other team leads/supervisors within APCM and across various departments - Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration. Required Experience - Minimum of 5 years of experience as a practicing Registered Nurse (RN). - Active, unencumbered compact RN license is required, with additional single-state licenses preferred - Minimum of 1 year of supervisory or management experience, with emphasis on clinical quality assurance, auditing, and performance management - Demonstrated experience overseeing a high-volume, metric-driven operational environment. - Prior experience working in or supervising a remote workforce is highly preferred. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.