Cadence Health
Remote Jobs
Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
45 Jobs
Registered Nurse - Alerts - Nights
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
Role Description We're hiring a Registered Nurse to own after-hours patient monitoring, triage, and clinical escalation for Cadence's chronic care population. This is a high-stakes, independent clinical role operating when primary care offices are closed - covering the hours when patients with hypertension, heart failure, and diabetes need a skilled clinician to respond, not a voicemail. You will work directly with patients and the Cadence care team to ensure continuity of care and clinical safety across every after-hours interaction. Available schedule: - Thursday, Friday, Saturday, and every other Wednesday, 7:00 PM - 7:00 AM ET. What You'll Do - Triage inbound patient calls and alerts using standardized clinical protocols (including Schmitt-Thompson telephonic triage guidelines), escalating appropriately from after-hours clinic referrals to emergency dispatch when clinical status requires it. - Monitor patient vitals, symptoms, and labs in real time to identify patients requiring clinical intervention and execute the appropriate escalation pathway within established care guardrails. - Follow up with patients presenting abnormal readings to gather clinical history, assess acuity, and triage to the correct level of care. - Document patient case notes in the Cadence platform and log follow-up tasks in ZenDesk to ensure the full care team has a complete clinical record for every after-hours interaction. - Respond to inbound patient questions and clinical escalations by phone and text message, maintaining the continuity and trust that define the Cadence care relationship. - Conduct outreach to patients with lapses in vital sign adherence and support rescheduling for patients who have missed follow-up touchpoints. - Uphold clinical care standards in every patient interaction, reflecting Cadence's commitment to the experience goals of health system partners and the well-being of each patient served. These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. Qualifications - Active RN compact (multi-state) licensure required. - 4+ years of clinical experience treating patients with CHF, hypertension, and diabetes in an inpatient or outpatient setting. - Experience in a CHF bridge clinic or equivalent high-acuity chronic disease management environment. - Experience with remote patient monitoring technology and the ability to interpret continuous vital sign data in a clinical context. - Demonstrated ability to conduct independent clinical triage and make sound escalation decisions without in-person oversight. - Fluency with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms) and the ability to speak credibly with providers and patients about where AI supports care delivery and where human judgment remains non-negotiable. Compensation The anticipated salary range for this role is $80,000 to $90,000, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Benefits - Competitive pay & equity* - Fully remote - Comprehensive health coverage: Medical, dental & vision - Paid time off - 401k plan + matching - Paid parental leave - Home office stipend *benefit offerings may vary depending on job profile, job level and worker type Company Description Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
Registered Nurse Supervisor - Alerts
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
Role Description The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data. This role requires strong clinical judgment, real-time operational management, and performance coaching to ensure RNs deliver timely, accurate triage while meeting aggressive productivity expectations. The RN Supervisor will balance clinical auditing with throughput management in a fast-paced, back-to-back workflow environment. This individual will also partner closely with clinical leadership to support escalation pathways, clinical decision-making, and ongoing team development. This role reports directly to the RN Manager. Qualifications - Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management. - Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity. - Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment. - Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time. - Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross-functional leaders. - Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment. - Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making. Requirements - Minimum of 5 years of experience as a practicing RN. - Active, unencumbered compact RN license required. - Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments. - Experience in ICU, triage, urgent care, or other high-acuity settings, with demonstrated ability to manage medically complex patients with chronic conditions. - Demonstrated experience managing metric-driven performance and productivity. - Prior experience in remote workforce management strongly preferred. Benefits - Company culture all about impact, shared growth mindset, empowerment, and integrity. - An opportunity to help improve the quality of life of millions of Americans. - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers. - Competitive salaries and quarterly incentives. - Medical, dental, and vision insurance. - Competitive PTO. - 401K and 401K match. - National and local discounts powered by TriNet. - Onboarding stipend for remote equipment and home office setup. - Paid Parental Leave. - Charitable Donation Match program.
Health Coach
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
Role Description The Cadence Health team is seeking a remote NBHWC Certified Health Coach (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by: - Reinforcing care plans - Encouraging adherence to medications and preventive care - Providing education that helps patients better manage their health Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include: - Structured patient check-ins - Coaching and goal-setting - Care coordination to close gaps in care - Addressing barriers such as access to resources, transportation, or medication refills - Documenting patient interactions in the Cadence platform - Collaborating closely with the clinical team to escalate concerns - Coordinating next steps to ensure patients feel supported, informed, and engaged throughout their care journey Schedule: - This is a full-time, remote position based in the United States. - Standard working hours are Monday through Friday. - Schedule options are either: - Mountain Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM - Pacific Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM What you'll do: - Conduct outbound telephonic patient outreach to support patients enrolled in Cadence care programs - Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease - Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals - Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change - Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision - Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies - Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools - Document patient interactions, outcomes, and follow-up plans in the Cadence platform - Identify barriers to care (including social needs) and connect patients with resources or internal support pathways - Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack - Contribute feedback to improve workflows in a fast-moving, change-oriented environment Qualifications - An active NBHWC health coaching certification is required - At least 1 year of experience as a health coach is required - Experience providing patient education and support to individuals managing chronic conditions is required - Remote work readiness (including stable high-speed WiFi) is required - Fluency in Spanish is strongly preferred Requirements - Strong patient education, coaching, and care coordination skills - Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet - Strong documentation habits and attention to detail - Reliable attendance and strong schedule adherence - Exceptional written, verbal, and interpersonal communication skills - Ability to work independently in a remote, fast-paced environment with evolving workflows - Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually Benefits - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program
Licensed Practical Nurse (CA license required)
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is seeking a remote Licensed Practical Nurse (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by reinforcing care plans, encouraging adherence to medications and preventive care, and providing education that helps patients better manage their health. Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include structured patient check-ins, coaching and goal-setting, care coordination to close gaps in care, and addressing barriers such as access to resources, transportation, or medication refills. You will document patient interactions in the Cadence platform and collaborate closely with the clinical team to escalate concerns, coordinate next steps to ensure patients feel supported, informed, and engaged throughout their care journey. Schedule: This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM in the Pacific time zone. What you'll do: - Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs - Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease - Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals - Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change - Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision - Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies - Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools - Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform - Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways - Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack - Contributing feedback to improve workflows in a fast-moving, change-oriented environment These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you need: Education, licenses, and experiences required for this role: - An active compact multi-state LPN/LVN license in the state where you currently reside is required - At least 5 years of clinical experience as a Licensed Practical Nurse is required - Remote work readiness (including stable high-speed WiFi) is required - An active CA state LVN license is required - Fluency in Spanish is strongly preferred - Experience providing patient education and support to individuals managing chronic conditions is preferred Cadence Clinical Navigators also demonstrate: - Strong patient education, coaching, and care coordination skills - Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet - Strong documentation habits and attention to detail - Reliable attendance and strong schedule adherence - Exceptional written, verbal, and interpersonal communication skills - Ability to work independently in a remote, fast-paced environment with evolving workflows - Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually The anticipated compensation range for this role is $26 - $31 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Senior Patient Success Advocate, Billing and Disenrollment
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is currently looking for a Senior Patient Success Advocate to join our dynamic call center environment. As a Senior Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. Schedule Requirements: - This role requires availability Monday through Friday - Scheduled hours are 8:00 AM to 5:00 PM Eastern Time What you'll do: - Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. - Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. - Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. - Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. What you need: - Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. - Experience with Zendesk is a plus. - Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. - Remote patient monitoring support experience is a plus. - Previous experience working in a metrics-driven position. - Experience working with Medicare patients. - Ability to problem solve, ask probing questions, and troubleshoot. - Prior experience working in a remote work environment. - Willingness to receive and provide feedback with positive intent. - Eagerness to continue to learn and grow. The anticipated compensation range for this role is $26-$30 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Nurse Practitioner Supervisor
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team seeks a Nurse Practitioner Supervisor to join the team. This individual will dedicate 60% of their time performing the duties as a Nurse Practitioner and 40% of their time leading and supporting other Nurse Practitioners. (This is subject to change based on the needs of the team and the company). You will be responsible for ensuring the delivery of high-quality patient care making sure every healthcare interaction with Cadence is an exceptional experience that prioritizes the well-being of the patient and aligns with the goals of the health system. The schedule for this role: Mon- Fri 9 am-6 pm MT or PT time zone. WHAT YOU’LL DO: Nurse Practitioner responsibilities: - Supervise the tracking of patient vital signs, symptoms, and laboratory results in coordination with our Clinical Navigators and Registered Nurses (RNs) - Coordinate the patient's treatment regimen and medications, focusing on starting and adjusting guideline-recommended medical therapy (GDMT) for Heart Failure, as well as other relevant guidelines for Type 2 Diabetes (T2D) and Hypertension. - Address patient escalations promptly, including abnormal vital signs, symptoms, and laboratory findings identified through Remote Patient Monitoring (RPM). - Conduct regular virtual meetings with patients to discuss laboratory results and optimize adherence to GDMT Nurse Practitioner Supervisor responsibilities: - Ensure adherence to clinical quality standards and compliance targets by conducting monthly audits, monitoring data for trends, and implementing performance enhancement strategies. - Identify areas for quality improvement to enhance patient outcomes and satisfaction, and communicate objectives to the team, monitoring progress towards goals. - Provide ongoing guidance, coaching, and mentoring to team members, fostering a collaborative and supportive environment conducive to teamwork and open communication. - Assist in communicating policies, procedures, and care pathways, escalating matters to leadership when necessary, and collaborating with Team Leads to ensure adequate coverage. - Manage staffing needs, approve PTO and CME, and complete time cards as required for the team. - Participate in the recruitment process, interview prospective team members, and assist with onboarding and licensure. - Stay updated on healthcare advancements and regulations, integrating them into organizational processes. - Demonstrate flexibility to work across time zones to ensure team coverage. - Ensuring every healthcare interaction with Cadence is an exceptional experience that prioritizes the well-being of the patient and aligns with the goals of the health system. - Support internal growth efforts to help Cadence scale exceptional care delivery to patients with CHF and other chronic conditions including hypertension, Type 2 diabetes, and COPD. - Be instrumental in shaping the culture of one of the fastest growing teams at Cadence. WHAT YOU’LL NEED: - 5+ years Nurse Practitioner experience treating patients with chronic diseases (T2D, Hypertension, CHF) either in an outpatient or inpatient setting at a high performing medical center. - Master’s Degree as a Nurse Practitioner with willingness to expand state licensure as Cadence adds new markets and partners. - 5+ years of leading a clinical team NPs, RNs, and/or MAs. - Board certification and active license required (ANCC/AANP). - Multi-state compact RN licensure. - Ability to thrive in an environment founded on trust, autonomy, and direct feedback. - Excellent communication skills when leading and managing change initiatives. - Analytical mindset with the ability to interpret data, derive actionable insights, and make data-driven decisions. - Strong project management skills, with the ability to prioritize tasks and meet deadlines. - Proven success in motivating and inspiring a clinical team. - Experience coaching and training a team of clinicians. - Passion for the patient / customer experience and systematically improving healthcare with digital innovation - Prior experience working in a startup environment. Experience working with remote patient monitoring technology is a plus. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Registered Nurse Supervisor - Alerts (Evenings)
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. Overview The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data. This role requires strong clinical judgment, real-time operational management, and performance coaching to ensure RNs deliver timely, accurate triage while meeting aggressive productivity expectations. The RN Supervisor will balance clinical auditing with throughput management in a fast-paced, back-to-back workflow environment. This individual will also partner closely with clinical leadership to support escalation pathways, clinical decision-making, and ongoing team development. This role reports directly to the RN Manager. Required Skills - Clinical Proficiency: Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management. Ability to evaluate alert-based workflows and assess quality of triage decisions and documentation. - Leadership and Coaching: Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity. Ability to address performance gaps in real-time and through formal performance management. - Remote Management: Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment. - Operational Acumen: Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time. Skilled in driving accountability in a metric-driven environment with minimal downtime. - Interpersonal Communication: Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross functional leaders. - Administrative Oversight: Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment. - Recruitment Support: Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making. Focus Areas (Time Allocation Split) The role's time will be split across the following key functional areas: - Clinical Auditing and Coaching (25%) - Operational Performance and Productivity Management (25%) - Clinical Education Support (10%) - Biweekly 1:1s and Performance Management (25%) - Team Meetings, Interviewing and Other Duties As Assigned (5%) - Patient/Clinical Care (10%) Schedule: Monday–Friday 3:00 PM–11:00 PM (evening RN support) Required Experience - Minimum of 5 years of experience as a practicing RN - Active, unencumbered compact RN license required - Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments - Experience in ICU, triage, urgent care, or other high-acuity settings, with demonstrated ability to manage medically complex patients with chronic conditions - Demonstrated experience managing metric-driven performance and productivity - Prior experience in remote workforce management strongly preferred Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Registered Nurse Supervisor - Alerts (PRN/Float)
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. Overview The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data. This role requires strong clinical judgment, real-time operational management, and performance coaching to ensure RNs deliver timely, accurate triage while meeting aggressive productivity expectations. The RN Supervisor will balance clinical auditing with throughput management in a fast-paced, back-to-back workflow environment. This individual will also partner closely with clinical leadership to support escalation pathways, clinical decision-making, and ongoing team development. This role reports directly to the RN Manager. Required Skills - Clinical Proficiency: Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management. Ability to evaluate alert-based workflows and assess quality of triage decisions and documentation. - Leadership and Coaching: Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity. Ability to address performance gaps in real-time and through formal performance management. - Remote Management: Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment. - Operational Acumen: Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time. Skilled in driving accountability in a metric-driven environment with minimal downtime. - Interpersonal Communication: Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross functional leaders. - Administrative Oversight: Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment. - Recruitment Support: Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making. Focus Areas (Time Allocation Split) The role's time will be split across the following key functional areas: - Clinical Auditing and Coaching (25%) - Operational Performance and Productivity Management (25%) - Clinical Education Support (10%) - Biweekly 1:1s and Performance Management (25%) - Team Meetings, Interviewing and Other Duties As Assigned (5%) - Patient/Clinical Care (10%) Schedule: Monday–Friday daytime hours (PRN/Float RN support) Required Experience - Minimum of 5 years of experience as a practicing RN - Active, unencumbered compact RN license required - Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments - Relevant clinical experience in ICU, triage, urgent care, or other high-acuity environments, with strong experience managing medically complex patients with chronic conditions. - Demonstrated experience managing metric-driven performance and productivity - Prior experience in remote workforce management strongly preferred Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Patient Success Advocate
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. Schedule Requirements: - This role requires availability Monday through Friday - Scheduled hours are 10:00 AM - 7:00 PM Eastern Time What you'll do: - Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. - Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. - Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. - Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. What you need: - Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. - Experience with Zendesk is a plus. - Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. - Remote patient monitoring support experience is a plus. - Previous experience working in a metrics-driven position. - Experience working with Medicare patients. - Ability to problem solve, ask probing questions, and troubleshoot. - Prior experience working in a remote work environment. - Willingness to receive and provide feedback with positive intent. - Eagerness to continue to learn and grow. The anticipated compensation range for this role is $20-$22 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Senior Patient Success Advocate, Billing and Disenrollment
Cadence HealthCadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team . Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com .
In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is currently looking for a Senior Patient Success Advocate to join our dynamic call center environment. As a Senior Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. Schedule Requirements: - This role requires availability Monday through Friday - Scheduled hours are 8:00 AM to 5:00 PM Eastern Time What you'll do: - Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. - Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. - Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. - Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. What you need: - Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. - Experience with Zendesk is a plus. - Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. - Remote patient monitoring support experience is a plus. - Previous experience working in a metrics-driven position. - Experience working with Medicare patients. - Ability to problem solve, ask probing questions, and troubleshoot. - Prior experience working in a remote work environment. - Willingness to receive and provide feedback with positive intent. - Eagerness to continue to learn and grow. The anticipated compensation range for this role is $26-$30 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Who we are Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. - Company culture all about impact, shared growth mindset, empowerment, and integrity - An opportunity to help improve the quality of life of millions of Americans - Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers - Competitive salaries and quarterly incentives - Medical, dental, and vision insurance - Competitive PTO - 401K and 401K match - National and local discounts powered by TriNet - Onboarding stipend for remote equipment and home office setup - Paid Parental Leave - Charitable Donation Match program We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
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