• Maintain client benefits websites • Documenting and executing benefits related processes • Offering support to the client and to the bswift service center • Vendor files, demographics files, payroll files, and data auditing for aligned clients • Prepare and conduct technical/product presentations, demonstrations and trainings • Provide resolution of client issues • Maintain thorough understanding of all internal systems • Look for and help drive continuous process improvements/efficiencies • Coach and mentor other team members • Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds • Provide open communication to bswift customers • Responsible for special projects as assigned

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: - Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. - Serve as a problem-solving resource and trainer for team members. - Ensures that the Team Leads perform required agent call monitoring on a monthly basis. - Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. - Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. - Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. - Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. - Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. - Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. - Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: - High School Diploma or GED - 5 or more years of corporate or government travel consulting experience - Excellent communication and presentation skills with technical and non-technical users across different levels of the organization - Strong knowledge of Worldspan and SABRE - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. - Cost Consciousness - Contributes to profits and revenue. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. - Professionalism - Reacts well under pressure; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance - Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Company Overview At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline. Job Category We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment. Requirements Dispute & Complaint Management - Own the intake, tracking, and coordination of lender complaints and disputes - Manage Jira workflows, ensuring tickets are properly created, updated, and resolved - Coordinate across lenders, account managers, contractors, and internal teams - Gather documentation and ensure timely, accurate responses - Monitor and follow up on open or ageing tickets Reporting & Operational Support - Track and organize complaints to identify trends and repeat issues - Provide monthly summaries to support contractor performance reviews - Assist with lender billing, data entry, and lender setup processes - Respond to internal lender-related inquiries and maintain accurate records Process & Compliance Support - Ensure day-to-day work aligns with internal procedures and lender requirements - Identify and flag missing information or process inconsistencies - Support documentation updates and audit preparation as needed Requirements - 3+ years of experience in operations, support, or administrative roles - Experience in lending, financial services, or handling complaints/disputes - Strong organizational and multitasking skills - Excellent communication and attention to detail - Ability to follow processes and work in a high-volume environment Preferred - Experience with Jira or similar ticketing systems - Familiarity with dispute or complaint workflows - Experience working cross-functionally in a fast-paced environment The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.

Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in: - The direct measurability of digital media. - Performance marketing. (We pioneered it.) - The advantages of technology. We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel. Job Category We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment. Requirements Dispute & Complaint Management - Own the intake, tracking, and coordination of lender complaints and disputes - Manage Jira workflows, ensuring tickets are properly created, updated, and resolved - Coordinate across lenders, account managers, contractors, and internal teams - Gather documentation and ensure timely, accurate responses - Monitor and follow up on open or ageing tickets Reporting & Operational Support - Track and organize complaints to identify trends and repeat issues - Provide monthly summaries to support contractor performance reviews - Assist with lender billing, data entry, and lender setup processes - Respond to internal lender-related inquiries and maintain accurate records Process & Compliance Support - Ensure day-to-day work aligns with internal procedures and lender requirements - Identify and flag missing information or process inconsistencies - Support documentation updates and audit preparation as needed Requirements - 3+ years of experience in operations, support, or administrative roles - Experience in lending, financial services, or handling complaints/disputes - Strong organizational and multitasking skills - Excellent communication and attention to detail - Ability to follow processes and work in a high-volume environment Preferred - Experience with Jira or similar ticketing systems - Familiarity with dispute or complaint workflows - Experience working cross-functionally in a fast-paced environment The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law. Please see QuinStreet’s Employee Privacy Notice here.