[Job Requisition Title] – [Location/Remote] Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a [Job title] to join our People Assurance team in [Location/Remote]. This is a fantastic opportunity to grow a versatile career in [industry or career path name]. Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life. What are we looking for? The [Job Title] is responsible for [provide 1-2 phrases or sentences about key responsibilities of the role.] This position will travel at least [50% of the time]. (Exclude travel sentence if not applicable) Shift/Schedule: [Shift hours, rotations, or days worked] (Exclude if not applicable) Salary & Benefits Information The base wage or salary range for this position is $XXX - $XXXX. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. (Include this paragraph if salary information is required or optionally provided.) In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. (Remove this paragraph if the position is temporary or part-time casual.) What you’ll do: - 5-10 bullet points of duties This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. Minimum Requirements & Qualifications: - [Education requirement] - [Work experience requirement] - [Other skills or certification requirements] - [Travel requirement] (Exclude if not applicable) - Valid driver’s license and reliable driving record is required. (Exclude if not applicable) - [Physical requirements, if applicable] - This is a remote position; however, applicants must reside in and be able to legally work in the United States. (Exclude if not applicable) Preferred Requirements & Qualifications: - [Education preferred] - [Work experience preferred] - [Other skills or certification preferred] Intertek: Total Quality. Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. We Value Diversity Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department. Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Intertek’s People Assurance team provides range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.

• Support the development of process improvement/QMS toolkit • Equip VF quality associates with the knowledge to lead continuous improvement at the factory • Collaborate cross-functionally with Tech Design and Product development team • Provide subject matter expertise for high risk programs at the macro level • Offer training and guidance to factory and VF quality team along with RO QAM • Conduct Factory Process Audit for new factory along with RO QA Manager • Provide guideline for the factories on process improvement such as 5S, Mold Prevention, FPA • Objectively evaluate the quality KPIs of the factories • Work together with RO QM team and PMO for analytical work • Employ metrics, analytics and KPIs to improve operations • Collaborate with RO Quality Manager on RCA for Complex Problems towards Product Quality

• This position supports a department or business function by performing assigned tasks and assisting with projects, providing the intern with hands‑on exposure and a foundational understanding of the business and technical environment. • The intern will learn how to deploy, support, maintain, and troubleshoot computers and other devices while gaining experience within a defined technical support specialty area. • Work is overseen by more senior technical contributors, including Associate, Staff, Senior, and Consultant‑level professionals, who provide direction, mentorship, and technical support. • Under the direction of team members, the intern learns to resolve minor computer and technical issues. • Accurately documents issue details and resolutions in the ITIL ticketing system. • Provides regular updates to support staff regarding the status of projects, incidents, and service requests. • Responds to messages and requests according to established priority and response schedules. • Learns to support new and existing systems while staying current with relevant technology changes. • Assists with the implementation of enterprise‑defined hardware and software security policies. • Works collaboratively with team members to identify solutions and complete tasks that support individual and team goals. • Gains knowledge of the department’s and facility’s functions and operations. • Participates in a variety of projects that support departmental or facility needs.

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact As an Account Coordinator at Unified Power, you’re the operational heartbeat between our customers and our field, logistics, and procurement teams. You’ll turn urgent service needs into well-orchestrated work orders, align the right resources (field engineers, subcontractors, OEMs, and direct-ship vendors), and keep stakeholders informed from first contact to completion. Your ability to prioritize, communicate clearly, and execute under pressure ensures uptime for mission-critical infrastructure across data centers, telecom, healthcare, government, education, and more. Core Responsibilities - Customer Liaison & Communication - Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs. - Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction. - Order Creation & Scheduling - Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours. - Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets. - Resource Coordination - Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments). - Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively. - Procurement & Logistics Follow-Through - Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines. - Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated. - After-Hours Incident Closure - Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval. - Quality, Compliance & Documentation - Maintain accurate records in company systems (e.g., NetSuite or similar). - Uphold customer-specific requirements, safety protocols, and internal process standards. - Continuous Improvement - Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates. Core Experience - Education & Experience - Associate degree preferred—or equivalent experience—with 1–3 years in customer service, project coordination, dispatcher, or service operations role. - Execution Under Pressure - Proven success operating in high-demand, time-sensitive environments with competing priorities. - Communication & Customer Focus - Excellent written and verbal communication; confident interfacing with customers and cross-functional teams. - Strong customer orientation with reliable follow-up and issue resolution. - Organization & Problem Solving - Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts. - Detail-driven with strong problem analysis and tactical execution. - Tools & Systems - Proficient with Microsoft Word, Excel, and PowerPoint; experience with Salesforce or a similar ERP/CRM is a plus. - Team & Mindset - Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders. - High attention to detail; balances tactical urgency with strategic scheduling efficiency. - Location: 4715 Arcadia Dr, Frederick, MD 21703 At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $26.44—$31.25 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!