• Analizar arquitectura actual con información limitada. • Validar alcance y proponer mejoras de seguridad y eficiencia. • Revisar propuestas arquitectónicas asegurando mitigación de riesgos. • Definir servicios y estrategias en Azure priorizando eficiencia y ahorro.

Needing reference assistance, helping with computer applications, accessing the internet or using library databases; and resolving patron service issues.

Job Title & Specialty Area: IS Architect Department: IT Technical Services Location: Carrollton Data Center Shift: Monday to Friday Job Type: Remote Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Responsible for providing systems expertise and guidance in the design and support of production, test, and development Unix or Windows operating systems environments. Works with management and other technical experts to develop the long-term architectural strategy for Children's systems platform. Responsible for project planning, estimating, and management of small to medium size projects. Leads other team members in day-to-day activities. Responsibilities: - Provide direction in the design and implementation of Unix and Windows operating systems environments. Identify architectural issues and propose alternative solutions to technical problems. - Produce detailed documentation of design components, i.e., technical designs, program design specifications, interim components, etc. Prepare and maintain documentation to support computer operations, related manual procedures, technical references and conduct user training. - Make architecture design decisions for project teams and ensure those decisions are consistent with long-term architecture design. Perform systems performance and process modeling to establish foundation for architecture approach. - Maintain and monitor Unix or Windows operating system environments including production, qa, and development systems. Install upgrades and patches to existing systems. Identify and implement performance-tuning enhancements as needed. - Communicate architecture concepts and direction to directors, managers, and analysts. Support the activities required to build and maintain strong customer relationships. - Develop and communicate project/task estimates and project workplans. Manage tasks and projects to schedule and budget. - Direct team to accomplish multiple groups of tasks. Assists management in development, coaching, supervision, and appraisal of other team members. How You’ll Be Successful: WORK EXPERIENCE - At least 7 years related experience required - Healthcare/HL7 interfaces preferred EDUCATION - Four-year Bachelor's degree or equivalent experience preferred - Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required LICENSES AND CERTIFICATIONS - Epic Bridges preferred A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You: · Employee portion of medical plan premiums are covered after 3 years. · 4%-10% employee savings plan match based on tenure · Paid Parental Leave (up to 12 weeks) · Caregiver Leave · Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

• Lead business and technical requirement discussions and translate them into scalable CCaaS architectures. • Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout. • Serve as the primary technical authority across multiple concurrent initiatives. • Provide technical leadership, code reviews, governance, and quality assurance. • Guide customers on best practices related to performance, scalability, security, and reliability. • Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies. • Develop IVR/IVA solutions with complex call flows, variables, and scripting. • Implement Workforce Automation (WFA) and AI-driven capabilities. • Configure dashboards, reporting, and supervisor tools. • Architect and implement integrations with CRM/ITSM systems using APIs and webhooks. • Implement identity and authentication solutions (SSO, SAML, OAuth). • Troubleshoot complex issues across application, network, cloud, and telecom layers. • Collaborate with project managers for estimation, risk management, and timely delivery. • Lead and mentor team members to enhance technical capabilities and delivery quality. • Deliver client presentations, demos, and solution recommendations.