Needing reference assistance, helping with computer applications, accessing the internet or using library databases; and resolving patron service issues.

Job Title & Specialty Area: IS Architect Department: IT Technical Services Location: Carrollton Data Center Shift: Monday to Friday Job Type: Remote Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Responsible for providing systems expertise and guidance in the design and support of production, test, and development Unix or Windows operating systems environments. Works with management and other technical experts to develop the long-term architectural strategy for Children's systems platform. Responsible for project planning, estimating, and management of small to medium size projects. Leads other team members in day-to-day activities. Responsibilities: - Provide direction in the design and implementation of Unix and Windows operating systems environments. Identify architectural issues and propose alternative solutions to technical problems. - Produce detailed documentation of design components, i.e., technical designs, program design specifications, interim components, etc. Prepare and maintain documentation to support computer operations, related manual procedures, technical references and conduct user training. - Make architecture design decisions for project teams and ensure those decisions are consistent with long-term architecture design. Perform systems performance and process modeling to establish foundation for architecture approach. - Maintain and monitor Unix or Windows operating system environments including production, qa, and development systems. Install upgrades and patches to existing systems. Identify and implement performance-tuning enhancements as needed. - Communicate architecture concepts and direction to directors, managers, and analysts. Support the activities required to build and maintain strong customer relationships. - Develop and communicate project/task estimates and project workplans. Manage tasks and projects to schedule and budget. - Direct team to accomplish multiple groups of tasks. Assists management in development, coaching, supervision, and appraisal of other team members. How You’ll Be Successful: WORK EXPERIENCE - At least 7 years related experience required - Healthcare/HL7 interfaces preferred EDUCATION - Four-year Bachelor's degree or equivalent experience preferred - Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required LICENSES AND CERTIFICATIONS - Epic Bridges preferred A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. Holistic Benefits – How We’ll Care for You: · Employee portion of medical plan premiums are covered after 3 years. · 4%-10% employee savings plan match based on tenure · Paid Parental Leave (up to 12 weeks) · Caregiver Leave · Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

• Lead business and technical requirement discussions and translate them into scalable CCaaS architectures. • Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout. • Serve as the primary technical authority across multiple concurrent initiatives. • Provide technical leadership, code reviews, governance, and quality assurance. • Guide customers on best practices related to performance, scalability, security, and reliability. • Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies. • Develop IVR/IVA solutions with complex call flows, variables, and scripting. • Implement Workforce Automation (WFA) and AI-driven capabilities. • Configure dashboards, reporting, and supervisor tools. • Architect and implement integrations with CRM/ITSM systems using APIs and webhooks. • Implement identity and authentication solutions (SSO, SAML, OAuth). • Troubleshoot complex issues across application, network, cloud, and telecom layers. • Collaborate with project managers for estimation, risk management, and timely delivery. • Lead and mentor team members to enhance technical capabilities and delivery quality. • Deliver client presentations, demos, and solution recommendations.

SPM Capability Architect Reports To: SVP, Innovation Location: Remote Why Neocol? Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level. What You’ll Do As a Capability Architect, your day starts getting prepared for your project(s) as the technical authority driving the architecture and delivery of enterprise-scale Revenue Management implementations. You’ll collaborate closely with client stakeholders, Neocol delivery teams, and Salesforce to design solutions that seamlessly integrate CRM & Sales Performance Management systems. Whether you’re whiteboarding Revenue Management solutions, guiding technical teams through complex challenges, or leading a Proof of Concept that brings a solution to life, you’re the trusted expert ensuring every engagement is architecturally sound, scalable, and aligned to business outcomes. Throughout the week, you’ll serve as an escalation point for technical decisions, mentor delivery teams on best practices, and ensure our implementations meet the highest standards of quality and innovation. Beyond delivery, you’ll play a pivotal role in helping shape Neocol’s market presence and go-to-market strategy. You’ll partner with Sales and Alliances to support pursuits, build compelling demos, and influence solution design for high-value opportunities. Your technical leadership extends to contributing to reusable IP, frameworks, and accelerators that enhance our speed to value and differentiate Neocol in the Salesforce ecosystem. From presenting at webinars and Salesforce events to contributing to Neocol’s thought leadership and Salesforce SPM GTM campaigns, every day offers the opportunity to blend deep technical expertise with strategic impact, advancing both client success and Neocol’s growth. What You’ll Bring Technical Leadership & Solution Architecture - Solution leader for enterprise-scale Sales Planning & Spiff implementations, serving as a primary solution lead and authority for our most strategic and complex engagements. - Guide solution architecture that integrates Salesforce & Sales Planning for Territory and Quota Planning and related technologies for Scoring, TAM, and other relevant Analytics out of DataWarehouse like Databricks / Snowflake. - Guide solution architecture that integrates Spiff with CRM, DataWarehouse, or ERP solutions for Integrated Incentive Compensation. - Help resolve complex technical challenges and serve as escalation point for delivery issues across client engagements. - Lead Proof of Concept (POC) initiatives (paid or as part of presales investments), including scoping, design, and delivery of high impact demonstrations that validate solution fit and alignment with customer objectives. - Mentor technical teams on SPM best practices, architecture patterns, and emerging capabilities. Market Growth & Go-To-Market Strategy - Serve as a Subject Matter Expert (SME) in support of sales pursuits, including demo creation, solution recommendations, proposal development, and client presentations to articulate Neocol’s value and technical capabilities. - Contribute to the design and execution of comprehensive GTM strategies for Revenue Management offerings in collaboration with Sales, Alliances, and Delivery teams. - Help oversee and lead the development of targeted industry IP/accelerators including and reusable assets that differentiate Neocol in the ecosystem. - Participate in GTM working sessions and co-creating plays to drive new bookings and expand existing client relationships. - Drive thought leadership initiatives by delivering webinars, participating in Salesforce events, developing points of view (POVs) to otherwise establish Neocol as a Revenue Management authority across the ecosystem. How You Will Be Measured - Attainment of billable utilization (65%) goals against annual target, measured on a quarterly basis - Presales support contributing to closed/won bookings and influenced revenue - Drive measurable market growth by shaping and executing GTM strategies that strengthen Neocol’s position as a leader in the Salesforce Revenue Management space. - Elevate delivery quality and scalability through governance, continuous improvement, and creation of reusable assets, accelerators, and cross-cloud frameworks. Required Qualifications - 5+ years of experience in Salesforce solution architecture, consulting, or previous technical leadership roles. - Proven hands-on experience designing and implementing Salesforce SPM and related technologies - Demonstrated ability to translate business requirements into scalable, high-performing technical solutions - Experience leading functional and technical workshops, executive-level discussions, and customer-facing deliverable review sessions - Excellent communication, facilitation, and client management skills able to bridge strategic and technical conversations seamlessly - Understanding of key industry verticals and their common challenges (High Tech/SaaS) - Salesforce Spiff L1 + L2 certified Preferred Qualifications - Familiarity with agile delivery methodologies, iterative solution development, and early demo-driven deployment cycles. - Experience mentoring and guiding technical delivery teams, particularly in Revenue Cloud & SPM solutions - Experience with partner program requirements, joint GTM activities, and ecosystem collaboration. - Knowledge of competitive landscape and positioning strategies in the Revenue Cloud & SPM A People-First Culture & Total Rewards Philosophy Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond. Our offerings include: - Competitive compensation and benefits - Flexible time off that supports real work-life balance - A monthly home office stipend - Employer-matched 401(k) - Comprehensive medical, dental, and vision coverage - Adoption assistance - Ongoing internal training and development opportunities Equal Opportunity Statement Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law. Driven by Passion. Guided by Purpose. Powered by Our People.