We're hiring a Software Engineer at BlueCross BlueShield of Tennessee to help design, build, and operate the services that enable intelligent, AI‑driven contact center experiences at scale. Our ideal candidate has a deep understanding of modern software engineering and API‑driven system design, with a proven ability to build reliable, scalable integrations that support AI‑enabled contact center workflows. You are comfortable working in distributed systems, value clean and maintainable code, and take ownership of services running in production. You enjoy collaborating across technical and business partners to turn requirements into durable, well‑engineered solutions. To be successful in this role, you’ll bring: - Strong software engineering fundamentals, with hands‑on experience designing and building RESTful APIs - Proficiency in JavaScript and SQL, with experience developing and supporting application services - Experience integrating AI platforms with enterprise systems using secure, API‑driven architectures - Familiarity with CI/CD pipelines and automated deployment practices that enable frequent, low‑risk releases - The ability to troubleshoot and debug complex, distributed systems and respond to production issues - Experience monitoring, tuning, and improving application performance and availability - Strong collaboration skills and the ability to translate functional and non‑functional requirements into production‑ready solutions - A commitment to code quality, documentation, and knowledge sharing, with the ability to lead small to mid‑sized technical efforts Bonus points if you have: - Experience with cloud platforms, containerization, and modern DevOps tooling - Prior exposure to contact center technologies or AI‑enabled customer engagement platforms - Experience operating in highly regulated or high‑availability production environments Note: - This is a fully remote role; however, onsite interviews at our Chattanooga, TN headquarters are required. - Sponsorship is not available for this role. Job Responsibilities - Formulates and defines system scope and objectives through research and fact-finding to design, develop, modify, or integrate complex information systems. - Devises or modifies application systems and procedures to optimize functional requirements including capacity, operating time, response time, and form of desired results. - Designs, codes, tests, debugs, and documents programs, subroutines, and scripts. - May serve one or more project team roles, such as project lead, business systems analyst, or technical lead, for small to medium efforts or manage phases of medium to large efforts. - Maintains technical skill set for software languages, databases, platforms, operating systems, utilities and networks needed to support work assignments. - Responds to system failures and performance events by taking appropriate measures to reduce system downtime and eliminate recurrence of problems. - Regularly provides guidance and training to less-experienced analysts/programmers. Job Qualifications Education - Bachelors Degree in Computer Science or equivalent work experience required. Equivalent years of experience are determined as one year of technical experience for every year of college requested. Experience - 1 year - Experience with information technology concepts, application development methodology, terminology, and standards required - 3 years - Systems and programming experience required - 1 year - Expert working knowledge of at least one programming language in use at BCBST. Skills\Certifications - Proven skill with information technology in use at BCBST is required - Proven analysis, design, and coding skills, and demonstrated success in leading large and complex projects - Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel. - Be organized, reliable, and able to manage multiple tasks with exceptional work ethic. - Leadership skills - Must be able to communicate effectively with both technical and non-technical co-workers Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

• Responsible for turning Working Families Party and Working Families Power priorities into clear, actionable work for the Director of Data, Analytics, Technology, and Engineering Department (Data Department). • Focus on making systems reliable, supporting staff across the organization, and ensuring the team is effective and well-managed. • Oversee the systems that move and store data, ensure tools are connected and working smoothly, and maintain reliable processes for building and updating technology. • Help organizations make better decisions by ensuring teams have clear, useful data and analysis. • Support staff in using key tools, improve documentation, and make sure systems are well maintained over time. • Lead the organization’s approach to AI, helping teams use it to improve their work while ensuring it is used responsibly and safely.

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner Hours: 8:00 am – 5:00 pm (Remote – Franklin, WI) Compensation: At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position is $128,090 - $169,716.60. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria. Join Our Team as a Senior Staff Software Engineer! S&C Electric Company is seeking a Senior Staff Software Engineer to serve as a Technical Lead within our embedded firmware organization. This role combines deep hands‑on development with broad technical ownership, architectural decision‑making, and mentoring influence across projects and teams. As a Senior Staff Software Engineer, you will be responsible for setting firmware technical direction, ensuring architectural integrity, and guiding delivery of complex, safety‑critical embedded systems used in intelligent, microprocessor‑based switch and fault‑interrupting control products. This is remote position. Occasional travel (up to 10%) to other S&C locations (Franklin, Chicago or Alameda) may be required for system integration, advanced debugging, and cross‑site collaboration. You will report to the Embedded Firmware Manager and act as a trusted technical partner to engineering leadership. Key Responsibilities Technical Leadership & Architecture - Serve as technical lead for embedded firmware across one or more product lines or major initiatives. - Define and own firmware architecture, design patterns, coding standards, and best practices. - Make and defend system‑level technical decisions balancing performance, safety, reliability, power, and long‑term maintainability. - Lead technical design reviews and act as a final authority on complex firmware issues. Firmware Development - Design and implement embedded application firmware for microprocessor‑based fault‑interrupting and control systems. - Develop and review embedded C/C++ firmware, including low‑level drivers for custom hardware and low‑power designs. - Oversee and contribute to real‑time behavior, fault tolerance, watchdogs, bootloaders, and firmware update mechanisms. - Develop supporting PC‑based engineering tools, diagnostics, and test utilities as needed. Delivery & Execution - Translate product, system, and regulatory requirements into executable software designs and implementation strategies. - Create accurate development estimates, influence schedules, and identify technical risks early. - Define and enforce unit, integration, and system‑level test strategies; ensure robust automated testing. - Partner closely with hardware, systems, test, product management, and manufacturing teams to ensure successful product delivery. Mentorship & Influence - Mentor and coach software engineers at multiple levels through code reviews, design guidance, and technical problem‑solving. - Raise the overall technical bar of the organization through knowledge sharing and continuous improvement initiatives. - Act as a technical escalation point for complex field issues and root‑cause investigations. Innovation & Continuous Improvement - Evaluate new tools, technologies, and architectures relevant to embedded and grid‑control systems. - Drive improvements in development workflows, CI/CD pipelines, and engineering processes. - Author clear technical documentation, architecture diagrams, and design rationale. Required What You’ll Need to Succeed - 10+ years of professional experience in embedded software and firmware development. - Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience. - Deep expertise in C/C++ for embedded systems, including low‑level hardware interaction. - Extensive experience designing firmware with and without RTOS environments. - Strong working knowledge of Python for tooling, testing, and automation. - Advanced understanding of real‑time systems, low‑power operation, and concurrency. - Hands‑on experience with lab equipment (DMMs, oscilloscopes, logic analyzers). - Proven experience writing drivers for peripherals and interfaces (GPIO, I2C, SPI, ADC, DAC, UART, DMA, flash). - Strong experience with source control and collaboration tools (Git/Bitbucket, Jira, Confluence). - Demonstrated ability to lead technically without direct authority and influence cross‑functional teams. - Excellent written and verbal communication skills. - Self‑directed, systems‑thinking mindset with a passion for engineering excellence. Preferred Qualifications - Experience with electric grid automation, protection, or utility control systems. - Knowledge of peer‑to‑peer, wired, and wireless communications (Ethernet, Bluetooth, Wi‑Fi). - Experience with signal processing (FFT/DFT, waveform analysis) or actuator/motor control. - Background with embedded Linux, Zephyr, or other RTOS platforms. - Familiarity with CI/CD tools such as Jenkins and containerization tools like Docker. Equal Opportunity Employer S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.  No fixed deadline #LI-KD1

• Work on RxCLAIM / Claim Adjudication enhancements, focusing on claim processing logic and system integrations • Develop and enhance applications interacting with downstream healthcare systems • Maintain and improve existing systems while building new solutions • Analyze, troubleshoot, and resolve complex production issues • Document system flows and business logic • Development and maintenance of applications using Synon/Cool2E on IBM i / AS400 platforms • Design, develop, and optimize COBOL-based programs and batch processes • Provide technical leadership and guidance to junior developers and team members • Work closely with business stakeholders to translate PBM/healthcare requirements into scalable solutions • Support and enhance systems related to claims processing, eligibility, benefits, and pharmacy operations • Troubleshoot and resolve complex production issues, ensuring system stability and performance • Drive code reviews, best practices, and development standards • Collaborate on integration efforts and support data exchange with external systems (EDI, APIs, etc.) • Participate in or lead modernization and legacy transformation initiatives • Ensure compliance with healthcare regulations (e.g., HIPAA)