• Review aging reports and follow up on outstanding balances • Contact insurance carriers and patients/customers regarding unpaid or denied claims • Research and resolve billing discrepancies; submit corrected claims as needed • Manage insurance authorizations, including submission, tracking, and follow-up • Verify eligibility and ensure accurate claim submission and reimbursement • Maintain accurate and timely documentation in billing systems • Reconcile data across systems prior to invoicing to ensure accuracy • Apply appropriate adjustments or write-offs based on payer guidelines • Respond to inbound billing inquiries and provide customer support • Assist with audit requests and internal billing inquiries • Ensure compliance with HIPAA, payer guidelines, and regulatory requirements • Collaborate with internal teams to resolve account and billing issues

Debt Collector Collections Agent– Remote Opportunity with High Earning Potential! Are you an experienced Third-Party Collector looking for a high-income opportunity with a stable, remote-friendly company? If you have experience in collections (medical industry preferred but not required), this is your chance to join a top-performing team with uncapped earning potential! Why Join Paragon Revenue Group? Paragon is a third-party collection agency focusing on Medical Revenue. We have been a trusted leader in the medical revenue cycle industry for over 35 years. We are expanding and looking for motivated, results-driven individuals to grow with us. What We Offer: - Competitive base salary plus commission - Guaranteed 40-hour work week with a consistent Monday-Friday schedule. No OT! - Comprehensive benefits package including: - Paid time off & holidays - Medical, dental, vision, and life insurance - 401k plan with a generous company match - Remote work flexibility with the support of a great team. Ready to take your career to the next level? Apply today and be a part of our growing team! Must be able to pass pre-employment background and credit checks. Paragon also participates in E-Verify.

About the Role We are pleased to announce an internal opportunity for the role of Collection Team Leader. This role is key in driving the company’s financial health by ensuring timely recovery of service charges, managing collection operations, and maintaining compliance with legal processes. You will lead the collections team, monitor performance across aging buckets, and ensure all activities are executed efficiently while maintaining a professional and respectful customer experience. If you are results-driven, strong in leadership, and passionate about performance and process excellence — this role is for you. Key Responsibilities Collections Performance & Recovery - Drive collection activities across all aging buckets (0–90 days and >90 days) - Ensure structured and consistent follow-up on outstanding invoices - Improve recovery rates and reduce overdue balances Legal Notices & Compliance - Ensure timely preparation and issuance of legal notices - Monitor compliance with legal timelines and escalation protocols Team Leadership & Performance Management - Lead, coach, and develop Collection Officers - Monitor team KPIs and conduct regular performance reviews - Ensure strong discipline in daily follow-ups and target achievement Client Communication & Follow-ups - Oversee all client communications (calls, emails, notices) - Ensure professional, timely, and structured engagement with customers Payment Plan Management - Review and guide structured payment plans - Ensure alignment with company policies and recovery targets Reporting & Data Accuracy - Maintain accurate records of collection activities and payments - Track performance trends and ensure timely reporting Process Compliance & SLA Adherence - Ensure adherence to internal processes, SLAs, and compliance standards - Minimize delays, escalations, and process gaps

• Lead and manage a team of 2–5 Collections Associates • Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution) • Drive improvements in: Collections efficiency, Recovery rates, Turnaround time on open invoices • Set, track, and optimize team performance metrics • Manage customer and vendor communication for payment recovery • Handle escalations and resolve complex or sensitive cases • Build and improve collections workflows, systems, and SOPs • Collaborate cross-functionally with Finance, Sales, and Operations • Ensure accurate reporting of daily, weekly, and monthly collections data