GP Strategies is looking for an Associate LMS Operations Manager to be responsible for managing day to day operational activities in the Learning Management System (LMS) and guidance to ensure the Learner experience is the best it can be. In this role, the Associate LMS Operations Manager contributes to LMS related onboarding or enhancement projects, drives the vision towards LMS meeting business needs and serves as a day-to-day point of contact for applicable R&D business areas.Experience with SuccessFactors LMS is preferred but any LMS experience is acceptable. The role has daily contact with Client Stakeholders and the Clients Learners as well as GP Strategies colleagues, around the globe. Key requirements of the role include: Training Matrix Management - Responsible for the creation, maintenance and periodic review of training matrices in collaboration with business and course owners. This includes procedural, Instructor led courses and Online courses, Compliance training and other relevant items. - Solve issues with Functional and Technical Support teams where needed. - Work with business to obtain assignments for new/updated procedural, instructor led and Online courses. - Work with course owners and process owners to obtain training content, training information and exam questions, meeting established standards including version controls, if applicable. Training Roll Out - Identify and track new/revised Quality documents that should be uploaded to LMS; ensure alignment with EDMS process and obtain assignments from business. - Liaise with Training Managers to set up new training courses in the LMS and collect the required information meeting the LMS standards and conventions. - Collaborate with stakeholders to ensure successful deployment of classroom courses and publication of AICC/SCORM compliant eLearning courses within the LMS. Ensure online training is according to technical specifications for LMS. LMS Maintenance - Supports ongoing system development, administration, maintenance, testing, and troubleshooting for current and future functionality in collaboration with key stakeholders. - Responsible for monitoring adherence to established data integrity rules, conventions and processes for the LMS such as course codes, descriptions and other conventions and performing ongoing Quality Control. - Collaborate with business stakeholders and system vendors to follow up, communicate and where needed to escalate to solve technical issues affecting LMS operations and ensure incidents are managed to completion. - Contributes to the creation and maintenance of LMS system standards and ensure these are captured and maintained in procedures. LMS Expansion and Technology Projects - Support LMS related optimization and integration projects as part of multi-divisional project teams to support LMS or other learning technology system implementation, expansion and system life cycle upgrade projects. Reporting and Metrics - Prepares and provides LMS reports as necessary. - Supports the definition and implementation of LMS metrics and dashboards in collaboration with business/customer. Vendor Oversight - Provides guidance to LMS Administrators in daily LMS operations such as curricula administration and record learning management and ensures functional issues are resolved in collaboration with LMS Admins, Tech Support and customers. #remote #LI- AK1 GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

• Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms. • Coordinate document flow between Legal, Finance, HR, and vendor teams. • Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files). • Verify that all required paperwork is completed before onboarding or contract renewal. • Act as the first point of contact for business owners submitting BPO requests. • Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements). • Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR). • Follow up with business customers and vendors to ensure smooth communication and timely updates on request status. • Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR. • Maintain up-to-date records of vendor performance, project milestones, and billing cycles. • Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.

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