SharkNinja logo
SharkNinja

SharkNInja is a global leader in the housewares and small appliances industry, providing innovative vacuum cleaners via the company’s Shark brand and serving as a market leader i

Order Management Coordinator

Location

Mexico

Posted

56 days ago

Salary

0

Seniority

Junior

Bachelor Degree2 yrs expEnglishEdiExcel

Job Description

Order Management Coordinator

SharkNinja

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Position Overview: SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners. The incumbent will be responsible for assisting with all aspects of SharkNinja's order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja's major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience. Fluent in both English and Spanish. Key Duties / Responsibilities:• Process all orders to send to the distribution facility for timely processing and delivery• Verify inventory availabilities and understand allocation• Collaborate with logistics: routing orders via EDI or Retailer portals• Pro-actively open-order files by account indicating current routing issues & actions• Weekly review of results with department lead and sales teams• Actively work to achieve on-time delivery metrics (OTIF)• Escalate issues and identify solutions• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions• Assist in the review and research of all disputes rejected claims to determine next steps Attributes and Skills:• Strong attention to detail and accuracy• Ability to work autonomously• Excel skills - intermediate level or above• Strong problem solving and analytical skills• Ability to work well under pressure in a fast-paced environment• Well organized and able to multi-task• Strong communication skills• Ability to work well within a team environment• Focused on the outcome for the team and company Preferred Education and Experience• University degree in business, logistics or supply chain management preferred• 2+ years of experience in a customer service or account management role• 2+ Years of experience with Retail Majors in a B2B capacity Business English and Spanish level is a must. Location: Mexico City- Santa Fe Region Hybrid: 3 days a week in office Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company-sponsored outings, Company sponsored family events, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Generous parental leave, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Paid volunteer time, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Free snacks and drinks, Team based strategic planning, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model

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