The Claims Administrator will be responsible for the organization, imaging, claims processing, and overall knowledge of the claims process. Additionally, the Claims Administrator is responsible for answering customer service calls from claimants regarding their claims or from the public related to unclaimed property. It is imperative that the Claims Administrator always exhibit a professional and business-like demeanor when communicating with claimants. This is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Middleton, MA; or Wilmington, DE. RESPONSIBILITIES AND DUTIES: - Data entry in company’s proprietary database - Performing analytical review of documentation received to determine the rightful ownership of property - Reviewing and verifying data entered in system in accordance with the client’s business processes - Ability to follow detailed written instructions and make independent decisions regarding the next step of each claim - Recognize and report discrepancies to Supervisors and Management - Answering daily customer service calls related to unclaimed property including but not limited to: providing claimant with the current status of their claim, explaining the proper evidence required to complete a claim, searching for property in the company’s proprietary unclaimed property database, creating a claim in the database, assisting callers with filing claims online, and providing answers to other general questions. - Other Administrative functions and special projects as needed QUALIFICATIONS: - A minimum of 6 months relevant work experience processing claims and answering calls required - Relative computer experience relating to data entry and databases including Microsoft Excel and Word - Must be able to develop an understanding of the scope and importance of the project Kelmar is performing for its client - Ability to analyze documentation provided by a claimant and make sound judgment as it relates to entitlement and whether the person claiming property is the rightful owner - Able to follow written and verbal direction with consistency - Highly organized with exceptional attention to detail - Must be able to meet minimum productivity requirements while maintaining a high level of accuracy - Ability to work both independently and as part of a team - Strong verbal and written communication skills - Maintain strong professional working relationships with colleagues at all levels - Exhibits a professional, business-like demeanor - Must be able to work during operational hours applicable to client state(s); typically Monday – Friday, from 7:30am to 4:30pm or 8:00am to 5:00pm. - Bi-annual Travel to a Kelmar office may be required for refresher training - Candidates must be legally authorized to work in the U.S without sponsorship now and in the future SALARY & BENEFITS: Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring rate for this position is $20.00/hour. In addition, Kelmar provides the following benefits: - Medical, Dental and Vision Insurance - Flexible Spending Plans - Basic Life, AD&D, and Voluntary Term Life Insurance - Disability Insurance - 401(k) Plan with Company Match - Paid Parental Leave - Paid Time Off - Tuition Assistance - Eligible for Discretionary Annual Bonus The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team! Kelmar Associates is an equal opportunity employer. PM20

• Manage and organize a high-volume inbox • Respond to or triage inbound email enquiries professionally and promptly • Ensure timely follow-ups and prevent missed opportunities • Field inbound phone calls with confidence and professionalism • Handle client enquiries and provide accurate information or direct them accordingly • Maintain a high standard of customer service at all times • Prepare and send fee proposals and quotations • Ensure accuracy, clarity, and timely delivery of all client-facing documents • Book and coordinate appointments, meetings, and consultations • Manage calendars and ensure efficient scheduling • Conduct basic client follow-ups • Chase required information from consultants, contractors, or clients • Assist in coordinating ongoing projects and tracking progress • Use project management tools (Accelo, is the primary software. Training provided) • Help improve workflows and administrative processes • Maintain organized records and documentation • Provide ad hoc administrative support as the business continues to grow • Identify opportunities to improve efficiency and support business scalability

• Manage paper documents (inc. filing and/or shipping), if required • Process, upload, and index TMF documents • Track and maintain TMF documentation • Perform in-line document QC • Support TMF set-up based on pre-defined structure and confirmed study requirements • Amend the study-specific TMF structure in line with confirmed study events and changes • Support creation of the study-specific TMF Index, or equivalent • Run metrics reports, communicating output • Identify and share high-level trends in metrics reports • Perform TMF quality review (QR) • Communicate QR findings and identify high-level trends • Conduct risk-based TMF Analysis (e.g., Heatmaps), if required • Support remediation projects, including query management and remediation tasks • Support retrospective TMF reconciliation projects, performing assigned tasks • Understand and utilise appropriate escalation pathways • Communicate with the study team on TMF-related matters

Repatriation Administrator – Funeralcare £25,430 pro rata plus great benefits (Work Level 6C) Part-time, 22.5 hours per-week working on Friday, Saturday and Sunday Remote We’re looking for a Repatriation Administrator to join our Co-op Funeralcare team. You don’t need previous experience as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Why this role matters In this role, we’ll look to you to be there for our clients when they need our help, support and advice. You’ll be the main point of contact for clients when they call us, particularly Saturday and Sunday, and it’ll be up to you to understand their needs and help them plan the repatriation of a loved one. What you’ll do • Answer client calls and queries, providing support and guidance, and advising on the best services to meet their needs and budget • Work with the wider team to make sure our client needs, service levels, and important metrics are met • Support various administrative aspects of a repatriation arrangement • Work with our funeral home network to support clients in accessing the advice and help they need • Carry-out general administrative tasks (e.g. completing client forms, updating records, and managing costs) • Assist clients by providing up to date information and assisting with any issues as required • Support business development plans and liaise with third parties What you’ll bring We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: • A passion for delivering excellent customer service • Good relationship-building skills, and the ability to communicate with empathy and sensitivity • Strong problem-solving skills and attention to detail • The ability to work flexibly to support clients when they need us most • Good IT skills (e.g. Microsoft Office and telephone systems) Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Access to a subsidised onsite gym (at our Manchester HQ) • 30% discount on Co-op products and 10% off other brands • Stream – early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • Training and support for your development and career progression • Cycle-to-work scheme A place you’ll belong We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.