• Support payroll operations ensuring accuracy and efficiency • Maintain compliance with company policies and regulations • Process monthly payroll for multiple companies • Update payroll records including new starters and salary changes • Respond to employee payroll queries in a timely manner

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Job Summary: The Implementation Specialist is responsible for leading implementations for both new customers and existing customers adopting new products through the critical transition from sales to a "live" environment. This role is a hybrid of project management, technical consulting, and relationship building. You will be responsible for translating complex technical requirements into actionable launch plans, managing multiple competing timelines, and ensuring that our merchants—and their staff—feel empowered to use Silverware to its full potential from day one. Primary Responsibilities: - End-to-End Launch Management: Own the entire customer onboarding lifecycle—from initial kickoff and technical configuration to on-site installation and go-live—ensuring all technical milestones and operational goals are met. - On-Site Deployment & Operational Support: Lead on-site implementation, staff training, and "Go-Live" support for merchants across North America. This includes performing pre-install site inspections and providing high-touch coverage—both on-site and remote—to ensure a flawless transition to the Silverware platform. - Strategic Relationship & Escalation Management: Build and maintain high-trust relationships with stakeholders at all organizational levels. Serve as the primary advocate and point of contact during the implementation and critical post-installation phases, proactively managing concerns and resolving escalations to ensure a successful partnership. - Time-to-Value Optimization: Actively drive efficiency throughout the onboarding lifecycle to reduce the merchant's "time-to-value," ensuring a swift and successful transition from contract signature to go-live. - Technical Translation: Work closely with the engineering and supports teams to translate unique merchant requests into workable solutions, effectively communicating technical details to users in layman’s terms. - Strategic Problem Solving: Identify potential "friction points" in the onboarding process and creatively solve customer needs through alternative solutions or process improvements. - Training & Knowledge Management: Lead virtual and in-person training sessions to educate staff on front-end and back-end system functionality. Create and maintain user guides and internal documentation to improve the customer experience. - Operational Excellence: Maintain detailed checklists and accurate records to ensure repeatable success. Manage calendars and resources effectively to balance competing launch schedules. Minimum Qualifications: - Bachelor's degree with major course work in Management Information Systems, Decision Sciences, or equivalent experience is required. - Willingness and ability to travel up to 75% for on-site launches. - Demonstrated experience in a customer-facing role involving project management or technical onboarding. - Strong proficiency with Microsoft Apps and project management tools. - Ability to work independently and operate effectively in a fast-paced environment. - Must be willing to work flexible hours, including evenings or weekends, as required by specific project launch schedules. - Nice to Have: *GM or leadership experience in a hospitality/restaurant setting. - Nice to Have: *Experience working in the craft brewing industry. - Nice to Have: *Previous experience managing or using Silverware POS or other POS - Nice to Have: *Familiarity with HTML/CSS or web development basics. Salary Range: $42,000 - $69.000 Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: International Payroll Specialist Location: Poland (remote) Employment: 12-month FTC with view to extend About the role: We are seeking an experienced International Payroll Specialist to join our team. As an International Payroll Specialist, you will be responsible for managing and processing payroll for our EMEA workforce. You will ensure accurate and timely payment of employees, compliance with local tax regulations, and adherence to company policies. The ideal candidate will have a strong understanding of international payroll processes, excellent attention to detail, and the ability to work independently in a fast-paced environment. Experience in EMEA-wide payroll processing is required. What you will be doing: - Manage end-to-end payroll processing for multiple international locations, ensuring accurate and timely payment of employees. - Ensure compliance with local tax regulations, employment laws, and statutory requirements in all relevant jurisdictions. - Review and validate payroll data for accuracy, including earnings, deductions, and tax withholdings. - Collaborate with HR teams to ensure accurate employee data and resolve any discrepancies. - Handle employee queries related to payroll, taxes, and deductions in a timely and professional manner. - Stay updated on changes in payroll legislation and implement necessary changes to ensure compliance. - Assist in the development and implementation of payroll policies and procedures. - Maintain confidentiality of employee information and ensure data security. What you need to be great in this role: - Bachelor’s degree in accounting, Finance, or a related field (preferred). - Minimum of 2 years of experience in international payroll processing. - In-depth knowledge of payroll principles, tax regulations, and employment laws across multiple countries. - Strong analytical skills and attention to detail. - Excellent organizational and time management abilities. - Ability to work independently and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - High level of integrity and ability to handle confidential information. - Certification in Payroll (e.g., Certified Payroll Professional) is a plus. Req ID: 16977 #LI-JP1 #LI-HYBRID #LI-ASSOCIATE Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Role Description As a Payroll Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. Your key focus areas will be: - Providing timely and accurate support to customers post go-live, ensuring payroll accuracy and confidence in using the EH platform. - Resolving support tickets efficiently while delivering a high level of customer care and professionalism. - Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge. - Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation. This will include: - Providing support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration. - Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. - Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers. - Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. - Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible. - Taking on client and team payroll escalations for our customers. - Assisting with requirements gathering to run post mortems and run internal support team workshops. - Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. - Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. - Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. - Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). - Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Qualifications - Relevant Australian and/or New Zealand Payroll knowledge and industry experience. - Previous experience in setting up, implementing and/or administrating payroll systems (knowledge of EH Payroll/KeyPay is a plus!). - Exposure to working in fluid, high change and high velocity environments. - Prior exposure to customer experience within a SaaS (Software as a Service) environment. - An attitude that always puts your customer’s needs first. - Problem solving skills with a sound and thorough approach to troubleshooting. - Ability to manage competing priorities, working autonomously; requesting assistance where needed. - Strong and polished verbal and written communication skills. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes – a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.