It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Job Summary: The Implementation Specialist is responsible for leading implementations for both new customers and existing customers adopting new products through the critical transition from sales to a "live" environment. This role is a hybrid of project management, technical consulting, and relationship building. You will be responsible for translating complex technical requirements into actionable launch plans, managing multiple competing timelines, and ensuring that our merchants—and their staff—feel empowered to use Silverware to its full potential from day one. Primary Responsibilities: - End-to-End Launch Management: Own the entire customer onboarding lifecycle—from initial kickoff and technical configuration to on-site installation and go-live—ensuring all technical milestones and operational goals are met. - On-Site Deployment & Operational Support: Lead on-site implementation, staff training, and "Go-Live" support for merchants across North America. This includes performing pre-install site inspections and providing high-touch coverage—both on-site and remote—to ensure a flawless transition to the Silverware platform. - Strategic Relationship & Escalation Management: Build and maintain high-trust relationships with stakeholders at all organizational levels. Serve as the primary advocate and point of contact during the implementation and critical post-installation phases, proactively managing concerns and resolving escalations to ensure a successful partnership. - Time-to-Value Optimization: Actively drive efficiency throughout the onboarding lifecycle to reduce the merchant's "time-to-value," ensuring a swift and successful transition from contract signature to go-live. - Technical Translation: Work closely with the engineering and supports teams to translate unique merchant requests into workable solutions, effectively communicating technical details to users in layman’s terms. - Strategic Problem Solving: Identify potential "friction points" in the onboarding process and creatively solve customer needs through alternative solutions or process improvements. - Training & Knowledge Management: Lead virtual and in-person training sessions to educate staff on front-end and back-end system functionality. Create and maintain user guides and internal documentation to improve the customer experience. - Operational Excellence: Maintain detailed checklists and accurate records to ensure repeatable success. Manage calendars and resources effectively to balance competing launch schedules. Minimum Qualifications: - Bachelor's degree with major course work in Management Information Systems, Decision Sciences, or equivalent experience is required. - Willingness and ability to travel up to 75% for on-site launches. - Demonstrated experience in a customer-facing role involving project management or technical onboarding. - Strong proficiency with Microsoft Apps and project management tools. - Ability to work independently and operate effectively in a fast-paced environment. - Must be willing to work flexible hours, including evenings or weekends, as required by specific project launch schedules. - Nice to Have: *GM or leadership experience in a hospitality/restaurant setting. - Nice to Have: *Experience working in the craft brewing industry. - Nice to Have: *Previous experience managing or using Silverware POS or other POS - Nice to Have: *Familiarity with HTML/CSS or web development basics. Salary Range: $42,000 - $69.000 Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: International Payroll Specialist Location: Poland (remote) Employment: 12-month FTC with view to extend About the role: We are seeking an experienced International Payroll Specialist to join our team. As an International Payroll Specialist, you will be responsible for managing and processing payroll for our EMEA workforce. You will ensure accurate and timely payment of employees, compliance with local tax regulations, and adherence to company policies. The ideal candidate will have a strong understanding of international payroll processes, excellent attention to detail, and the ability to work independently in a fast-paced environment. Experience in EMEA-wide payroll processing is required. What you will be doing: - Manage end-to-end payroll processing for multiple international locations, ensuring accurate and timely payment of employees. - Ensure compliance with local tax regulations, employment laws, and statutory requirements in all relevant jurisdictions. - Review and validate payroll data for accuracy, including earnings, deductions, and tax withholdings. - Collaborate with HR teams to ensure accurate employee data and resolve any discrepancies. - Handle employee queries related to payroll, taxes, and deductions in a timely and professional manner. - Stay updated on changes in payroll legislation and implement necessary changes to ensure compliance. - Assist in the development and implementation of payroll policies and procedures. - Maintain confidentiality of employee information and ensure data security. What you need to be great in this role: - Bachelor’s degree in accounting, Finance, or a related field (preferred). - Minimum of 2 years of experience in international payroll processing. - In-depth knowledge of payroll principles, tax regulations, and employment laws across multiple countries. - Strong analytical skills and attention to detail. - Excellent organizational and time management abilities. - Ability to work independently and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - High level of integrity and ability to handle confidential information. - Certification in Payroll (e.g., Certified Payroll Professional) is a plus. Req ID: 16977 #LI-JP1 #LI-HYBRID #LI-ASSOCIATE Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Role Description As a Payroll Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. Your key focus areas will be: - Providing timely and accurate support to customers post go-live, ensuring payroll accuracy and confidence in using the EH platform. - Resolving support tickets efficiently while delivering a high level of customer care and professionalism. - Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge. - Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation. This will include: - Providing support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration. - Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. - Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers. - Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. - Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible. - Taking on client and team payroll escalations for our customers. - Assisting with requirements gathering to run post mortems and run internal support team workshops. - Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. - Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. - Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. - Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). - Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Qualifications - Relevant Australian and/or New Zealand Payroll knowledge and industry experience. - Previous experience in setting up, implementing and/or administrating payroll systems (knowledge of EH Payroll/KeyPay is a plus!). - Exposure to working in fluid, high change and high velocity environments. - Prior exposure to customer experience within a SaaS (Software as a Service) environment. - An attitude that always puts your customer’s needs first. - Problem solving skills with a sound and thorough approach to troubleshooting. - Ability to manage competing priorities, working autonomously; requesting assistance where needed. - Strong and polished verbal and written communication skills. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes – a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

JOB DESCRIPTION: À propos d’Abbott Abbott est un chef de file mondial de l’industrie des soins de santé qui crée des solutions scientifiques révolutionnaires visant à améliorer la santé des gens. L’entreprise est résolument tournée vers l’avenir, à l’affût des changements qui pourraient survenir dans le domaine des sciences et des technologies médicales. Être à l’emploi d’Abbott En étant à l’emploi d’Abbott, vous pourrez faire un travail qui compte, vous perfectionner et apprendre, prendre soin de vous et des membres de votre famille, rester fidèle à ce que vous êtes et vivre pleinement. Vous pourrez : - profiter de possibilités d’avancement professionnel au sein d’une entreprise internationale qui vous permettra de bâtir la carrière dont vous rêvez; - travailler pour une entreprise reconnue dans des douzaines de pays partout dans le monde comme étant un excellent milieu de travail et figurant parmi les entreprises les plus admirées dans le monde dans le classement Fortune; - travailler pour une grande entreprise reconnue comme étant l’une des meilleures où travailler, notamment pour ce qui a trait à la diversité du personnel, à la conciliation travail-famille ainsi qu’à la place des femmes dans les postes de cadres et les postes scientifiques. L’occasion à saisir Ce poste est au Québec et soutient le travail sur le terrain au sein de notre division cardiologie structurelle. La mission de notre activité en cardiologie structurelle est de restaurer la santé et d’améliorer la qualité de vie grâce à la conception et à la fourniture de dispositifs et de solutions de gestion destinés au traitement des maladies cardiaques structurelles. À titre de Spécialiste clinique, vous allez promouvoir et soutenir les produits Abbott de cardiologie structurelle, avec un accent particulier sur Navitor Vision™, par l’éducation des clients actuels et potentiels ainsi que par la couverture des procédures au Québec et est du Canada. Cela se fait par la prestation de formation clinique et de soutien aux ventes afin de contribuer à l’atteinte des objectifs de ventes projetés et à l’augmentation des revenus générés par les gammes de produits assignées. Un soutien additionnel à l’extérieur du territoire défini peut être requis selon les besoins de l’entreprise. Le Spécialiste clinique démontre une solide compétence clinique, assure une approche centrée sur le patient, maintien des normes élevées en matière de résultats cliniques et soutient activement le gestionnaire de comptes dans l’identification des opportunités et des enjeux au sein des comptes existants et potentiels, tout en contribuant à l’atteinte des objectifs d’affaires et à l’augmentation des revenus. Ce que vous ferez - Agir à titre de ressource principale pour le soutien clinique lors de procédures, incluant le soutien actif dans des environnements à haute pression, et orienter efficacement le comportement des médecins dans le cadre clinique - Collaborer avec le gestionnaire de comptes et le spécialiste du développement du marché afin d’élaborer et de mettre en œuvre la stratégie territoriale et les corridors de référence visant à accroître l’accès des patients et la croissance procédurale; démontrer une compréhension approfondie de l’activité des comptes ainsi que de leur performance actuelle et historique - Former les cardiologues interventionnels, le personnel des laboratoires de cathétérisme et le personnel de soutien sur les avantages et l’utilisation clinique appropriée des produits de cardiologie structurelle; offrir un soutien technique aux médecins durant les procédures et assurer la formation du personnel hospitalier et des médecins référents, entre autres - Communiquer les données produits, cliniques et de marché aux parties prenantes appropriées et soutenir les efforts de l’entreprise dans le développement et la mise en œuvre des stratégies de mise en marché; informer les clients des plus récentes avancées en matière de produits, de thérapies et de technologies, participer aux discussions cliniques, procédurales et techniques, et relier les résultats cliniques aux messages clés - Rencontrer les clients existants et potentiels afin d’identifier les besoins cliniques, les objectifs et les contraintes liés aux soins des patients, et proposer des solutions créatives et réalisables; établir et maintenir des relations au sein de divers départements hospitaliers (coordonnateur des valves, chirurgie, approvisionnement, vice‑présidence de la cardiologie, administration hospitalière, etc.) et identifier les décideurs clés afin de faciliter les ventes futures - Collaborer avec divers intervenants et médecins au sein du centre (cardiologues interventionnels, cardiologues en échocardiographie, anesthésiologistes cardiaques, chirurgiens cardiovasculaires, gestionnaires de laboratoires de cathétérisme, etc.) afin de générer des références, d’optimiser la planification des procédures et d’assurer de bons résultats cliniques pour les patients - Faire preuve de concentration, de flexibilité et d’agilité dans un contexte d’objectifs organisationnels exigeants et d’un environnement en constante évolution - Respecter les exigences de conformité dans un environnement réglementaire en constante évolution (interne et externe) et répondre aux obligations de conformité internes et externes - Maintenir une valeur ajoutée pour le client en s’assurant que l’expertise est reconnue comme étant de haut niveau dans la thérapie et l’industrie; investir de façon proactive dans le développement professionnel afin de demeurer pertinent. - Déplacements requis jusqu’à 80 % du temps, selon la région, le territoire et la thérapie assignée. Compétences requises - Diplôme d’études collégiales requis, baccalauréat préféré. - De 1 à 3 ans d’expérience pertinente. - Expérience privilégiée en milieu hospitalier ou dans un rôle similaire (de préférence en cardiologie interventionnelle – salle de cathétérisme cardiaque – ou dans un environnement technique au sein d’une entreprise du secteur des soins de santé). - Expérience des procédures cardiovasculaires en milieu hospitalier considérée comme un atout important. - Expérience en salle de cathétérisme cardiaque ou autre expérience technique hospitalière, un atout. - Excellentes aptitudes en présentation, en leadership et en coaching, ainsi qu’une capacité à évoluer dans un environnement complexe. - Expérience dans la mise en œuvre et l’exécution de programmes destinés aux professionnels de la santé et à d’autres parties prenantes. - Expérience clinique pertinente dans l’industrie des dispositifs médicaux, un atout. - Connaissance des technologies endovasculaires, un atout majeur. - Le ou la titulaire du poste doit pouvoir bien communiquer en anglais (40% du temps), car ses fonctions exigent des interactions avec des intervenants et collègues se trouvant à l’extérieur du Québec ou du Canada. Suivez vos aspirations professionnelles chez Abbott pour diverses opportunités dans une entreprise qui peut vous aider à construire votre avenir et à vivre votre meilleure vie. Abbott est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité des employés. Visitez notre site www.abbott.com ou suivez-nous sur Facebook, à www.facebook.com/Abbott, et Twitter @AbbottNews et @AbbottGlobal. ______________________________________________________ About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: - Career development with an international company where you can grow the career you dream of. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works remotely in Quebec in our Structural Heart Division. Our Structural Heart business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease. As the Clinical Specialist, you’ll have the chance to promote and support Abbott Structural Heart products, focusing on Navitor Vision™ through education of current and potential customers and procedure coverage within a defined territory/region/area (Quebec and Eastern Canada) by providing clinical education and sales support in order to assist in achieving projected sales goals and increasing sales revenues within assigned product lines. Additional support may be needed outside of defined territory as business needs arise. The Clinical Specialist exhibits clinical competency, ensures patient centric focus, maintains high standards on clinical outcomes and actively supports the Account Manager to identify opportunities and challenges within existing and potential accounts, while assisting in the achievement of business goals and increased sales revenue. What You’ll Do - Serving as primary resource for intraprocedural clinical support, including active troubleshooting in high stress environments, and effectively directing physician behavior in a clinical setting - Partnering with Account Manager and Market Development Specialist to develop and establish territory strategy and referral pathways to expand patient access and deliver procedural growth; ensure a firm grasp of account activity, current and historical performance - Educating interventional cardiologists, catheter lab staff and ancillary personnel on the merits and proper clinical usage of Structural Heart products and provide technical support to physicians during procedures; deliver education to hospital staff, referring physicians and more. - Communicating product, clinical and market data to appropriate personnel and support the company’s efforts to develop and implement product marketing strategies; inform customers of the latest product, therapy and technology developments in the industry and engage in clinical, procedural and technical discussions, and link data outcome to key messaging - Meet with existing and potential clients to identify clinical needs, goals, and constraints related to patient care, and provide creative and feasible solutions. Build relationships in various hospital departments (Valve coordinator, surgery, purchasing, VP of cardiology, Hospital Administrator, etc.) and identify key decision makers to facilitate future sales - Collaborate with diverse constituents and physicians within the center (interventionalists, echo cardiologists, , cardiac anesthesiologists, CV surgeons, catheter lab management, etc.) to generate referrals, procedure scheduling, and ensure good clinical outcomes for patients - Maintain focus, flexibility and agility while faced with challenging organizational objectives and ever-changing environment - Remain compliant in ever-changing regulatory environment (internal and external); responding to internal and external compliance demands - Maintain value to the customer, ensure skillset is viewed as being an expert in therapy and industry; proactively invest in professional development and remain relevant - Travel required, up to 80% within the territory. Required Qualifications - College degree required, Bachelor’s degree preferred. - 1 to 3 years of relevant experience. - Experience preferred in a hospital, or a similar role (preferably cardiac catheterization clinical or other related healthcare company technical setting). - Experience in a hospital setting Cardiovascular procedures a definite asset. - Cardiac Cath Lab or other hospital technical experience an asset. - Excellent presentation, leadership and coaching skills and ability to work in a complex environment. - Experience running and executing programs for Health Care Practitioners and other stakeholders. - Relevant clinical experience within medical industry and assets - Knowledge of endovascular technologies is a significant asset. - The incumbent must be able to communicate well in English (40% of the time), as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: SH Structural Heart LOCATION: Canada > Quebec : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable