Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: As a Pre‑Sales Representative, Data and Decision Solutions, you will play a critical role in supporting the sales organization by serving as a technical and product expert. You will partner closely with Sales, Product, Engineering, and other cross‑functional teams to design, position, and demonstrate data‑driven solutions that help clients manage risk, prevent fraud, verify identity, and make smarter business decisions. What you will be doing: - Partner with Account Executives throughout the sales cycle to support discovery, solution design, demonstrations, and deal progression. - Lead deep technical and business discovery conversations to understand customer goals, requirements, and challenges. - Translate customer requirements into well‑designed technical solutions and architectures aligned to FIS data and decisioning platforms. - Deliver tailored, value‑focused product demonstrations and presentations to technical and non‑technical audiences, including senior leaders and executives. - Design and execute Proof of Concepts (POCs), pilots, and sandbox evaluations to validate solution fit and value. - Develop and present solution collateral including architecture diagrams, technical documentation, and compliance overviews. - Support RFP/RFI responses by providing accurate technical content, product positioning, and competitive differentiation. - Serve as a trusted technical advisor by clearly articulating how product features translate into measurable business outcomes. - Collaborate closely with Product, Engineering, Legal, Compliance, and Customer Success to ensure accurate positioning and smooth handoffs. What you will need: - Strong ability to understand, demonstrate, and explain complex technical products and platforms. - Proven experience translating customer business and technical requirements into effective solution designs. - Strong discovery skills with the ability to run in‑depth technical and solution‑oriented conversations. - Data literacy with the ability to analyze, interpret, and explain data using tools such as SQL, Excel, or BI platforms. - Familiarity with APIs, data integrations, SDKs, and webhooks. - Ability to communicate complex technical concepts clearly to both technical and non‑technical stakeholders. - Strong presentation, storytelling, and demo delivery skills. - Comfort supporting multiple sales opportunities simultaneously in a fast‑paced environment. Added bonus if you have: - Industry experience in payments issuing or acquiring, transaction fraud, identity verification, risk scoring, or data monetization. - Hands‑on experience with platforms such as Experian, LexisNexis, Socure, Alloy, Persona, Accuity, Jumio, or similar providers. - Knowledge of financial services regulatory frameworks including FCRA and GLBA. - Experience creating sales collateral, demos, presentations, and technical documentation. - Exposure to security, privacy, and compliance standards such as SOC 2, PCI, and data governance principles. - Prior experience supporting enterprise or mid‑market SaaS or data‑driven solutions in a pre‑sales or solution consulting role. What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: · Flexible and creative work environment · Diverse and collaborative atmosphere · Professional and personal development resources · Opportunities to volunteer and support charities · Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

If you’re putting in full effort but still earning the same paycheck every week… that’s a problem. This opportunity removes the ceiling. You’ll work with clients who have already expressed interest in receiving help. Your role is to guide them through their options and help them get set up. Why People Make the Switch - No income cap - No cold calling - Work from home - Paid based on results, not hours What is Provided - Warm leads - Training - Ongoing support You Bring - Work ethic - Coachability - Desire to earn more *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Purpose Exposure to the Commercial organization (Technical Sales) via Commercial Assignment(s) such as Technical Support Help Desk, Marketing Assignments, Product support related assignments, Field travel to customers and suppliers. Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below. - Essential Functions Under direct supervision, the Commercial Intern will assist with the following: - Assist in gathering and analyzing data on industry trends, competitors, and customer behaviors to support strategic decision-making. - Compile insights into presentations or reports for internal teams. - Support the commercial team with customer communications, quote preparation, order entry, and CRM data maintenance. - Assist in tracking sales performance metrics and customer feedback. - Help manage and update customer accounts and contact databases. - Coordinate with internal teams to resolve basic customer inquiries or issues. - Assist in the preparation and organization of pricing documents, customer proposals, and contract summaries. - Support the commercial team during negotiations by preparing documentation and conducting financial comparisons. - Participate in cross-functional projects involving product launches, promotional campaigns, or customer onboarding. - Track milestones, follow up with stakeholders, and ensure documentation is complete. - Maintain organized records of sales activities, customer interactions, and market research. - Support in the creation of monthly dashboards, KPI reports, and internal presentations. - Interface with marketing, operations, supply chain, and finance teams to gain broad exposure to the business. - Participate in team meetings, offering insights from a fresh perspective. - Attend training sessions, shadow commercial leaders, and complete assigned development activities. - Stay informed on industry news, market trends, and internal product updates. - All other duties as assigned Supervisory Responsibilities - Not Applicable Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture. - Strong attention to detail and a willingness to learn - Basic proficiency in Microsoft Excel and Word - Strong communication and teamwork skills - Ability to follow detailed instructions and ask questions when clarification is needed Minimum Qualifications/ Education / Experience / Certifications - Education: - Currently pursuing a Bachelor’s degree in Plastic Engineering or related field. - Experience: - Academic coursework in accounting is required. Prior internship or relevant experience a plus. - Licenses / Certifications: - Valid driver’s license – required - Language: - Proficiency in English required - - Bi-Lingual – Spanish or Portuguese is a plus Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore - - - - Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. - This position is a remote role requiring up to 20% travel. Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role. - While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. - Push, pull, and lift to 30lbs on a weekly basis. - While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. - Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling). NOTICE TO APPLICANTS: Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

The Opportunity We are currently seeking a Concierge Team Agent to join our Concierge team! If you are customer service driven, excited to make a difference in the lives of others by helping them seek access to quality mental health care, and are results oriented then this position may be for you! We are a growing organization that is a remote working environment, and offers a positive work culture and fun company events. Responsibilities: The Concierge team agent is responsible for creating a positive first impression and supporting clients in accessing Lavender care as well as supporting documentation and billing. Duties include but are not limited to: Client care: - Be the first point of contact for new or existing clients with kindness, timely/accurate responses to the queries. - Monitor and respond to incoming communication channels in a timely manner (ie: phone, email, text and chatbox) client inquiries and making every effort to convert them to a client in a kind, compassionate manner. - Understanding our scope of care and guiding clients appropriately; directing clients to external resources if they are not a fit for Lavender. - Handling appointment booking, including sending forms, verifying insurance, managing client documentation, sending lab requisitions, and ensuring clients have follow-up appointments booked. - Supporting all clients needs and escalating issues when appropriate. Support for nurse practitioners: - Being proactive and responsive to communication with nurse practitioners in support of scheduling, clients needs and communication . - Maintaining awareness of NPs on shift and directing inquiries as appropriate. - Provide immediate response to symptom management issues. - Apply critical thinking in managing client concerns that are seeking support and escalate when appropriate. Ticket management: - Monitoring existing client tickets to progress them to closure in a timely manner with a positive outcome. - Ensure continuous review of 21/45 day follow up bucket. - Review new and unassigned buckets on a continuous basis. - Complete unscheduled follow up and missing information tickets regularly and close off in a timely manner, making every attempt to maintain the client under our care. - Escalating unresolved credit card or insurance issues according to policy. - Managing ticket documentation to support data collecting. The candidate: - 3+ years of experience in a call centre or sales-related environment - Sales-driven with proven ability to convert leads - High emotional intelligence, excelling in empathetic client communication - Stellar communication skills, phone and email etiquette - Highly efficient and goal oriented with a client-centric work ethic - Able to handle difficult clients with patience, kindness and compassion - Adaptable to changing processes - Tech savvy with computers, phones, online software systems and apps - Must have own computer and a quiet, professional space to work from home To apply for this position please submit your resume and application at www.joinlavenders/careers.com. We thank all applicants that apply!