Lavender

Role Description We are currently seeking a Concierge Team Agent to join our Concierge team! If you are customer service driven, excited to make a difference in the lives of others by helping them seek access to quality mental health care, and are results oriented then this position may be for you! We are a growing organization that is a remote working environment, and offers a positive work culture and fun company events. Responsibilities: - Be the first point of contact for new or existing clients with kindness, timely/accurate responses to the queries. - Monitor and respond to incoming communication channels in a timely manner (ie: phone, email, text and chatbox) client inquiries and making every effort to convert them to a client in a kind, compassionate manner. - Understand our scope of care and guide clients appropriately; direct clients to external resources if they are not a fit for Lavender. - Handle appointment booking, including sending forms, verifying insurance, managing client documentation, sending lab requisitions, and ensuring clients have follow-up appointments booked. - Support all clients' needs and escalate issues when appropriate. Support for Nurse Practitioners: - Be proactive and responsive to communication with nurse practitioners in support of scheduling, clients' needs and communication. - Maintain awareness of NPs on shift and direct inquiries as appropriate. - Provide immediate response to symptom management issues. - Apply critical thinking in managing client concerns that are seeking support and escalate when appropriate. Ticket Management: - Monitor existing client tickets to progress them to closure in a timely manner with a positive outcome. - Ensure continuous review of 21/45 day follow up bucket. - Review new and unassigned buckets on a continuous basis. - Complete unscheduled follow up and missing information tickets regularly and close off in a timely manner, making every attempt to maintain the client under our care. - Escalate unresolved credit card or insurance issues according to policy. - Manage ticket documentation to support data collecting. Qualifications - 3+ years of experience in a call centre or sales-related environment. - Sales-driven with proven ability to convert leads. - High emotional intelligence, excelling in empathetic client communication. - Stellar communication skills, phone and email etiquette. - Highly efficient and goal oriented with a client-centric work ethic. - Able to handle difficult clients with patience, kindness and compassion. - Adaptable to changing processes. - Tech savvy with computers, phones, online software systems and apps. - Must have own computer and a quiet, professional space to work from home. How to Apply To apply for this position please submit your resume and application at www.joinlavenders/careers.com . We thank all applicants that apply!

We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in Washington. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week Benefits to Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse founded and led - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored In-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments, you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active Washington, D.C. Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly schedule: - Monday to Friday - Weekend availability Work setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - Washington, D.C. Nurse Practitioner License (Required) - ANCC Board Certification (Required) - Washington, D.C. DEA Certification (Required) Apply today so you too can be a part of an amazing team! We thank everyone that applies but please note that only qualified candidates will be contacted for an interview.

• Oversee and optimize workflows related to medication management, prescription issues, hospital coordination, and client triage • Identify inefficiencies and lead process improvements to reduce administrative burden and increase team efficiency • Ensure task management systems and communication protocols are effectively implemented and followed • Review nursing documentation for quality, completeness, and alignment with best practices • Develop and maintain SOPs for nursing support roles • Partner cross-functionally to define roles and streamline the end-to-end client journey • Act as a clinical liaison to Product and Engineering, improving EMR workflows and supporting NP training • Lead NP scheduling and contribute to workforce planning • Support and optimize Care Circle operations • Track and analyze operational KPIs, providing insights to guide decision-making • Step in to provide RN coverage for prescription requests during peak demand or team absences • Respond to clinical questions and perform same-day nursing assessments when required • Triage emergencies and complex care needs, coordinating across Concierge, clinical teams, and NP Managers • Provide client education, case management, and follow-up care • Proactively address client concerns, including direct outreach to resolve escalations and close feedback loops • Lead, coach, and develop a team of nursing professionals through regular 1:1s and ongoing support • Monitor workload distribution to ensure timely and effective care delivery • Serve as the first point of escalation for high-risk or complex clinical situations • Partner with NP Managers to align support structures with Care Circle needs • Contribute to continuous improvement initiatives and operational optimization • Design and implement onboarding programs for nursing roles (e.g., RNs, Nursing Assistants) • Define caseload expectations and support proactive workforce planning as the organization scales

The Opportunity: We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in Wyoming. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week. Benefits to Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse-founded and led - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored in-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual profit sharing - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments; you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active Wyoming Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly schedule: - Monday to Friday - Weekend availability Work setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - Wyoming Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

The Opportunity: We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in Indiana. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week Benefits of Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Employee assistance program - Primary care benefit for the whole family - Access to a cooperative designed for independent workers that offers finance and tax support and access to affordable group health insurance - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse founded and led - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored In-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments, you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active Indiana Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly schedule: - Monday to Friday - Weekend availability Work setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - Indiana Nurse Practitioner License (Required) - ANCC Board Certification (Required) - Indiana DEA Certification (Required) For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

What is “NPs in Bloom”? NPs in Bloom is our ongoing talent community for Psychiatric Nurse Practitioners who are curious about joining Lavender but don’t see an open role in their state just yet. By joining, you’ll be: - The first to hear when we begin hiring in your state - Considered early for future opportunities Think of it as our way of nurturing relationships with values-aligned, future Lavender NPs. Why Join Lavender We’re building something different here—and we’re proud of that. As a Lavender NP, when your state is hiring, you’ll have access to: - Flexible, self-built schedules, we are open weekdays and weekends from 8 am - 8 pm (minimum 16 hours/week) - No patient minimums - Paid physician collaborators & UpToDate subscription - Fellowship & mentorship for new grads - Leadership development opportunities - ANCC-accredited continuing education - Annual profit-sharing, charitable giving program, and in-person team gatherings We also offer: - A fully remote environment supported by a caring, spirited, diverse team - Company-sponsored meetups (this year we gathered in Mexico!) - Regular virtual team events and book clubs What You’ll Be Doing (Once We’re Hiring in Your State) When a role opens up, here’s what to expect: - Conduct thorough initial evaluations and collaborate with clients to build thoughtful, personalized treatment plans that may include medication, therapy, or both. - Provide ongoing follow-ups with your clients—at minimum monthly—to evaluate effectiveness, adjust care plans, and support progress toward treatment goals. - Deliver talk therapy using a variety of modalities. Our clients often prefer an integrated approach that includes both medication management and therapy, so being comfortable in both areas is key. What We Look For We’re interested in Psychiatric Nurse Practitioners who: - Master of Science in Nursing (MSN) - Multiple State Psychiatric Nurse Practitioner Licenses - Active - ANCC Board Certification - 2+ years of experience working in adult mental health (preferred) - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Licenses/Certification Required: - Active State Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) Work setting: Fully remote Job types: Part-time and full-time If this sounds like you, we’d love to stay in touch! Apply to NPs in Bloom and be the first to grow with us when new opportunities blossom in your state. For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring Your Whole Self to Work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments, you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active Vermont Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly schedule: - Monday to Friday - Weekend availability Work setting: - Remote Experience: - Psychiatric nursing: 2 years (Preferred) License/Certification: - Vermont Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) Apply today so you too can be a part of an amazing team! We thank everyone that applies but please note that only qualified candidates will be contacted for an interview.

The Opportunity: We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in New Jersey. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week. Benefits to Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC-accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse-founded and led! - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored in-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual profit sharing - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess for efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments; you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active New Jersey Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly Schedule: - Monday to Friday - Weekend availability Work Setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - New Jersey Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

The Opportunity: We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in New York. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week. Benefits of Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC-accredited continuing ed - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse-founded and led! - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored in-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual profit sharing - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at a minimum on a monthly basis to assess the efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefers nurse-founded combined medication and therapy appointments; you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active New York Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly Schedule: - Monday to Friday - Weekend availability Work Setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - New York Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

We are seeking both part-time and full-time Psychiatric Nurse Practitioners to perform tele-psychiatric visits for clients based in Washington. If you enjoy working on a team with bright, ambitious advanced practice nurses and are seeking the flexibility and autonomy of private practice, this is an excellent opportunity for you. We offer a competitive 1099 compensation model and a supportive work environment that offers mentorship and training. You can build your own schedule within our operating hours, which are 8 a.m. to 8 p.m. seven days a week. We require a minimum commitment of 16 hours per week Benefits to Being a Lavender NP - Flexible self-scheduling - Paid physician collaborators - No patient minimums - ANCC-accredited continuing education - Fellowship program for NPs as part of onboarding - 3-month new grad mentorship program - UpToDate subscription - Paid EHR and e-Prescribe - Leadership development program - Teaching honorariums What Makes Lavender Special - A caring, spirited, and experienced team. We are nurse-founded and led - Be part of a company that is truly making a difference in the world - Work remotely with the full support of an expert team - An international work environment that embraces diversity and inclusion - Be part of a growing startup where you have the opportunity to help shape the company - Company-sponsored In-person meetups (so far we’ve gathered in New York and Mexico!) - Fun and engaging company culture with regular virtual team events - Competitive compensation - Annual giving program - donation by Lavender to your chosen charity - Book clubs and other community events The Responsibilities: Conduct initial evaluations and collaboratively develop treatment plans with clients for medication, therapy or a combination of both. Proactively follow up with clients at minimum on a monthly basis to assess the efficacy of recommended interventions and ongoing care until treatment goals are achieved. Our clientele strongly prefer combined medication and therapy appointments; you have to be comfortable providing various modalities of talk therapy. The Candidate: - Master of Science in Nursing (MSN) - Active Washington Psychiatric Nurse Practitioner License - ANCC Board Certification - 2+ years of experience working in adult mental health - Strong assessment skills - Excellent communication and documentation abilities - Ambitious, client-centric work ethic - Must have own computer and a quiet, professional space to take tele-psychiatry appointments Job Types: Full-time, Part-time, Contract Weekly schedule: - Monday to Friday - Weekend availability Work setting: - Remote Experience: - Psychiatric Nursing: 2 years (Preferred) License/Certification: - Washington Nurse Practitioner License (Required) - ANCC Board Certification (Required) - DEA Certification (Required) For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. Bring your whole self to work Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information. If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.