• Serve as primary support for the Salesforce.com administrators and the directors of Sales Operations • Administer and maintain the Company internal platform for marketing automation and lead management

Benefits: - 401(k) - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Vision insurance KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own Weekly operating cadence (core) Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks Drive accountability through action tracking, follow-ups, and continuous process improvement ● Operational efficiency and scalability ○ Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle ○ Standardize processes into clear SOPs that hold up as we grow ● Capacity planning and forecasting ○ Build and maintain staffing and capacity models tied to volume, throughput, and deadlines ○ Make clear recommendations on resourcing, workload balance, and performance targets ● Cost and margin awareness ○ Partner with finance to understand unit economics and protect margin as volume increases ○ Improve productivity and reduce cost per case without sacrificing quality ● Tooling and automation ○ Improve workflows using tools we already use (Google Workspace, dashboards, case systems) ○ Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: 1. Assess current capacity and forecast throughput against the deadline 2. Build a staffing and workload plan (including contingency plans) 3. Stand up a weekly dashboard showing progress, risks, and quality metrics 4. Identify bottlenecks and drive process changes to stay on time and on budget 5. Use automation or AI where it makes sense to reduce manual work You’re a Strong Fit If You Have ● 5+ years leading operations in a service-based, high-volume, or fast-growth environment ● Direct experience scaling workflows, improving cycle times, and building operating rhythm ● Track record of improving operational efficiency without proportional headcount increases ● Experience with capacity planning, forecasting, and performance management ● Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) ● Strong documentation habits (SOPs, process maps, clear communication) ● Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work Preferred (Not Required) ● Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience ● Experience working in a high-trust environment with sensitive information ● Background screening experience Not a Fit If ● You prefer structured, predictable workflows with well-established procedures ● You see operations as reactive firefighting instead of proactive system-building What Success Looks Like in 12 Months ● More predictable throughput with documented SLAs ● Clear dashboards leadership reviews weekly ● Meaningful improvements in cycle time, quality, and cost per case ● Several manual processes simplified, standardized, or automated ● A scalable operating model that supports significant growth without breakinH Benefits ● Base salary: $75,000–$95,000 (depending on experience) ● Profit sharing ● 401(k) ● Health and dental insurance ● Paid time off ● Remote-first ● Direct access to senior leadership and high-visibility work ● Clear path to Director of Operations as the company grows This is a remote position.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Sr Director of Operations The role you’ll play As Sr Director of Operations, you’ll lead global operations to ensure seamless delivery, scalability, and efficiency across Playlist’s platform. This executive role is central to driving operational excellence, cost effectiveness, and customer satisfaction, while supporting product growth and expansion into new markets. - Set and execute an operations strategy that improves service delivery, scalability, and the customer experience across our studio management system, automated marketing platform, payment processing, fitness performance system, and analytics and business insights - Define and own operational KPIs including uptime, retention, SLA performance, and response times, using data to prioritize and deliver measurable improvements - Build scalable operating rhythms across cross functional teams, aligning operations with business goals and product direction - Identify and implement automation opportunities to streamline workflows, reduce manual work, and increase reliability at scale - Lead vendor and partner management across technology vendors, service providers, and third party integrations, ensuring quality, cost effectiveness, and accountability - Oversee onboarding, implementation, data services, and customer success to deliver a consistent, high quality customer lifecycle from launch through renewal - Improve support scalability through self service experiences such as chatbots, knowledge bases, learning management systems, and ticketing systems - Drive data migrations and internationalization readiness by improving migration speed and accuracy, supporting multi language and multi currency delivery, and partnering on compliance needs (including GDPR and PCI) Experience you bring - 10+ years of experience in operations leadership within SaaS or technology environments - 5+ years leading senior teams and complex, cross functional programs with clear outcomes - Experience overseeing onboarding, implementation, customer success, data migrations, and vendor management functions - Proven ability to scale SaaS operations, optimize workflows, and implement automation tools that improve efficiency and service quality - Strong understanding of fitness business models including boutique studios, franchises, and enterprise chains - Hands on experience with learning management systems, ticketing systems, knowledge bases, and chatbot technologies - Familiarity with Jira, Slack, Confluence, Twilio, CRMs, and analytics platforms - International operating experience is a plus, as is experience in early stage, high growth SaaS and deep exposure to data migration challenges What we offer - Work from home flexibility in a results driven environment - Unlimited vacation policy focused on performance and output - Competitive compensation and benefits in a rapidly growing company - A culture that values autonomy, innovation, and diversity Pay transparency It is Playlist’s intent to pay all team members competitive wages and salaries that are motivational, fair, and equitable. Actual compensation packages are based on factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $200,100 to $266,800. The total compensation package may also include performance bonuses, benefits, and other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Remote