Flywire logo
Flywire

Delivering the most important & complex payments.

Payment Experience Associate I

OperationsOperationsFull TimeRemoteMid LevelTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

72 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Payment Experience Associate I

Flywire

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Remote

Related Categories

Related Job Pages

More Operations Jobs

ShipBob, Inc. logo

Fulfillment Operations Partner

ShipBob, Inc.

Best-in-class fulfillment solution for ecommerce brands.

Operations72 days ago
Full TimeRemoteTeam 501-1,000Since 2014H1B No Sponsor

• Attract and activate top-tier candidates who play a crucial role in building and shaping how we support small & mid-sized companies to be successful online. • Provide hands-on, full cycle recruiting support for critical, Fulfillment Management (Area Managers, Operations Managers etc.) and support positions. • Source, engage, and evaluate top-tier candidates via various methods (like LinkedIn Recruiter, Indeed and social media). • Conduct screening calls and video interviews to determine if the candidate meets the experience and capabilities requirements. • Track metrics to spot successes and opportunities for improvement in the hiring process. • Update reports, HRIS, ATS with appropriate information. • Collaborate with hiring managers regularly and help them make objective, data-informed hiring decisions. • Foster long-term relationships with candidates and provide an engaging and transparent candidate experience. • Coordinate interviews with teams; gather feedback and follow-up with candidates. • Extend job offers; negotiate compensation packages. • Actively be involved in creating brand awareness through various social media platforms and other recruitment marketing efforts. • Champion the building of diverse pipelines through strategic sourcing efforts. • Additional duties and responsibilities as necessary.

India
Job Closed
Operations72 days ago

Role Description We are looking for a highly skilled, enthusiastic and self-driven Senior Operations Manager to join our team. This individual will be responsible for managing the day to day operations and ensuring we are meeting the highest standard for customer service, as well as the smooth orchestration of order processing, commitment, and fulfillment. The ideal candidate will have a track record of success in a logistics role, with a natural talent for motivating cross functional teams and have a deep understanding of what it takes to build and maintain a trusted relationship with all of your business partners both internal and external. They will have a strong technical and analytical background, as well as the desire to make a significant business impact by owning and driving supply chain efficiencies to enable major business objectives. This position will directly oversee the Order Management and Warehouse Team. Responsibilities - Supervises all shipping, receiving, and inventory control activities performed by warehouse associates. - Maintains department standards for productivity, reliability, and accuracy. - Confers with department heads to coordinate warehouse activities, such as production, sales, records control or purchasing. - Reviews invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments. - Achieves warehouse KPI, operation optimization, and cost control goals. - Prepares, coordinates, and manages physical inventory, including controlling inventory levels by conducting physical counts and reconciling with ERP (NetSuite). - Monitors and manages min/max levels on inventory, making recommendations for fine-tuning inventory levels and mitigating obsolete and/or slow-moving items. - Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Supervises team to include hiring, training, reviewing and approving time cards, planning and assigning daily work; conducting performance appraisals, addressing performance issues, and resolving problems. - Maintains a customer service-oriented philosophy in all conduct of self and warehouse staff. - Ensure the efficient utilization and physical condition of warehousing space by planning and implementation of new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. - Performs regular cycle counts to monitor inventory accuracy and creates action plans to address all deficiencies found in the cycle count program. - Reviews all shipping, receiving, and inventory discrepancies and determine the root cause. - Interacts with customers, suppliers, and transport companies to resolve problems with the delivery of shipments. - Negotiates with carriers, warehouse operators, or insurance company representatives for services and preferential rates. - Responsible for SOP document release and execution, creating and improving the workflow. - Be the main point of contact for escalation on operations related issues. - Attend Quarterly cadence calls with key vendors to better address operational issues. - Own reviewing all SO’s as final approval step before releasing to have PO’s cut. - Oversee and handle RMAs. - Review and Track with Team following: - No ISD’s after 2 days. - ISD is past with no IAD. - Drop Shipments past ISD without invoices. Benefits - Company events - Health insurance - Opportunities for promotion - Pay raise - Work from home

Worldwide
₱80K - ₱120K / month
Job Closed
Aira logo

Heat Pump Installer

Aira

Aira Tech Corp is a technology company dedicated to making lives simpler, easier, and more fun

Operations72 days ago
Full TimeRemoteTeam 11-50H1B Sponsor

Role Description Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. As a Heat Pump Engineer, you'll be responsible for: - Helping families lower their costs and carbon footprint by installing the very latest Aira heat pumps, cylinders, and radiators. - Working closely with designers to ensure efficient, reliable systems are fitted. - Receiving properly surveyed jobs and schematic diagrams for every installation. - Training at the Aira Academy to become an elite Heat Pump Engineer. - Joining a Europe-wide team of Engineers as part of the Aira family. Qualifications - NVQ level 2 plumbing (or equivalent) - Experience installing boilers or air source heat pumps - Experience installing hot water cylinders and radiators - Any of the following would be good: - NVQ Level 3 plumbing (or equivalent) - WRAS Qualifications (water regs) - Gas Qualifications - Unvented hot water systems (part G) - Level 3 heat pump system design - F-Gas Category 1 Benefits - Base Salary of £45,000 - 25 days Annual Leave + Bank Holidays - Health Cash Plan - Reward Gateway (shopping discount) - Life insurance - Pension - Referral Scheme - Aira Academy Access for Personal Professional Development - Branded Company Van and Fuel Card - All tools, uniform, and equipment provided - Company Phone Company Description At Aira, we’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.

United Kingdom
£45K / year
Job Closed
Centene Corporation logo

Medicare Appeals Intake Coordinator

Centene Corporation

Transforming the health of the communities we serve, one person at a time.

Operations72 days ago
Full TimeRemoteTeam 10,001+Since 1984H1B No Sponsor

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Shifts will be Monday - Friday working 8am - 5pm CST. Position Purpose: Responsible for ensuring proper appeal classification, and identification of valid appeals, through intake and triage of member and provider appeal cases efficiently, and in compliance with regulatory requirements. This role requires strong attention to detail, organizational skills, and the ability to coordinate with multiple teams to ensure timely resolution of appeals. - Maintain comprehensive knowledge of all products. - Receive, review, and log appeal requests in the applicable appeal system. Responsible for initial data entry function of appeals activity into applicable appeals systems. - In accordance with both company policy and governmental regulations, triage appeal requests to determine appropriate area for resolution. - Appropriately identify urgent cases and process expeditiously to ensure timely routing to other areas. - Maintains accurate records, and ensures compliance with CMS (Centers for Medicare & Medicaid Services) regulations. - Generate member and provider written communications when required. - Ensure appropriate case classification is entered for all cases reviewed. - Ensure confidentiality and security of sensitive information. - Actively participate in meetings. - Assist with special projects and perform other duties as necessary. - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: High School Diploma or equivalent required. 1+ years Managed Care Organization, health insurance, physician's office, hospital, or Medicare Advantage operations (i.e. claims, call center, mailroom) required. Experience in Medicare appeals, or related field preferred. Experience in handling requests related to dual-eligible members preferred. Familiarity with Medicare regulations and CMS guidelines with basic knowledge and understanding of the process for enrollees that have both Medicare and Medicaid benefits preferred. Pay Range: $19.43 - $32.98 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

United States
$19 - $33 / hour
Job Closed