Kentech Consulting Inc

Role Description This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own - Weekly operating cadence (core) - Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks. - Drive accountability through action tracking, follow-ups, and continuous process improvement. - Operational efficiency and scalability - Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle. - Standardize processes into clear SOPs that hold up as we grow. - Capacity planning and forecasting - Build and maintain staffing and capacity models tied to volume, throughput, and deadlines. - Make clear recommendations on resourcing, workload balance, and performance targets. - Cost and margin awareness - Partner with finance to understand unit economics and protect margin as volume increases. - Improve productivity and reduce cost per case without sacrificing quality. - Tooling and automation - Improve workflows using tools we already use (Google Workspace, dashboards, case systems). - Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: - Assess current capacity and forecast throughput against the deadline. - Build a staffing and workload plan (including contingency plans). - Stand up a weekly dashboard showing progress, risks, and quality metrics. - Identify bottlenecks and drive process changes to stay on time and on budget. - Use automation or AI where it makes sense to reduce manual work. Qualifications - 5+ years leading operations in a service-based, high-volume, or fast-growth environment. - Direct experience scaling workflows, improving cycle times, and building operating rhythm. - Track record of improving operational efficiency without proportional headcount increases. - Experience with capacity planning, forecasting, and performance management. - Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting). - Strong documentation habits (SOPs, process maps, clear communication). - Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work. Requirements - Preferred (Not Required) - Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience. - Experience working in a high-trust environment with sensitive information. - Background screening experience. - Not a Fit If - You prefer structured, predictable workflows with well-established procedures. - You see operations as reactive firefighting instead of proactive system-building. What Success Looks Like in 12 Months - More predictable throughput with documented SLAs. - Clear dashboards leadership reviews weekly. - Meaningful improvements in cycle time, quality, and cost per case. - Several manual processes simplified, standardized, or automated. - A scalable operating model that supports significant growth. Benefits - Base salary: $75,000–$95,000 (depending on experience). - Profit sharing. - 401(k). - Health and dental insurance. - Paid time off. - Remote-first. - Direct access to senior leadership and high-visibility work. - Clear path to Director of Operations as the company grows.

Benefits: - Opportunity for advancement - Competitive salary Background Investigator (Independent Contractor) LA Metro – Department of Public Safety Overview KENTECH Consulting Inc. has been selected as a background investigation vendor for the Los Angeles County Metropolitan Transportation Authority (LA Metro). We are seeking experienced, California-based Background Investigators to conduct pre-employment background investigations for public safety, security, and sworn personnel. This role is project-based and case-driven, with work assigned based on availability, experience, and scope. Scope of Work Investigators may be assigned cases across the following categories: - Sworn Personnel (POST-compliant background investigations) - Public Safety Dispatchers - Security Management / Supervisory Roles - Security Officers (Fast Track investigations) - Discovery or follow-up investigations related to unforeseen or disqualifying information Work may include, but is not limited to: - Candidate interviews (in person or remote, depending on case) - Reference interviews - Employment and education verification - Criminal history and records review - Residence verification and neighborhood canvassing when required - Social media and open-source review in compliance with applicable laws - Accurate, thorough, and timely report writing aligned with POST standards - Coordination with KENTECH project management and quality review teams Compensation Compensation is per completed investigation, not hourly, unless otherwise approved. - (POST Compliant): up to $645 per case Some cases may involve shared work between a field investigator and a report writer. Compensation may be split accordingly based on scope. Requirements - Active California Private Investigator license - POST Background Investigator certification (required for sworn cases) - Minimum five years of experience conducting pre-employment background investigations for law enforcement or public safety agencies - Strong knowledge of POST standards, Government Code sections 1031 and 1029, and applicable employment laws - Ability to conduct fieldwork within Los Angeles County when required - Excellent written communication and report-writing skills - Ability to manage multiple cases independently and meet deadlines - Comfort working in a remote, case-based environment Independent Contractor Relationship This position is a 1099 independent contractor role. Investigators: - Are paid per case or approved hourly work - May accept or decline assignments based on availability - Set their own schedules within case deadlines - May provide services to other clients or agencies Location - California-based - Field work may be required within Los Angeles County depending on case type Why Work With KENTECH - Long-standing public safety and law enforcement contracts nationwide - Clear scope, expectations, and compensation structure - Professional project management and quality support - Consistent workflow tied to a major transit authority Flexible work from home options available.

Benefits: - 401(k) - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Vision insurance KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own Weekly operating cadence (core) Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks Drive accountability through action tracking, follow-ups, and continuous process improvement ● Operational efficiency and scalability ○ Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle ○ Standardize processes into clear SOPs that hold up as we grow ● Capacity planning and forecasting ○ Build and maintain staffing and capacity models tied to volume, throughput, and deadlines ○ Make clear recommendations on resourcing, workload balance, and performance targets ● Cost and margin awareness ○ Partner with finance to understand unit economics and protect margin as volume increases ○ Improve productivity and reduce cost per case without sacrificing quality ● Tooling and automation ○ Improve workflows using tools we already use (Google Workspace, dashboards, case systems) ○ Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: 1. Assess current capacity and forecast throughput against the deadline 2. Build a staffing and workload plan (including contingency plans) 3. Stand up a weekly dashboard showing progress, risks, and quality metrics 4. Identify bottlenecks and drive process changes to stay on time and on budget 5. Use automation or AI where it makes sense to reduce manual work You’re a Strong Fit If You Have ● 5+ years leading operations in a service-based, high-volume, or fast-growth environment ● Direct experience scaling workflows, improving cycle times, and building operating rhythm ● Track record of improving operational efficiency without proportional headcount increases ● Experience with capacity planning, forecasting, and performance management ● Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) ● Strong documentation habits (SOPs, process maps, clear communication) ● Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work Preferred (Not Required) ● Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience ● Experience working in a high-trust environment with sensitive information ● Background screening experience Not a Fit If ● You prefer structured, predictable workflows with well-established procedures ● You see operations as reactive firefighting instead of proactive system-building What Success Looks Like in 12 Months ● More predictable throughput with documented SLAs ● Clear dashboards leadership reviews weekly ● Meaningful improvements in cycle time, quality, and cost per case ● Several manual processes simplified, standardized, or automated ● A scalable operating model that supports significant growth without breakinH Benefits ● Base salary: $75,000–$95,000 (depending on experience) ● Profit sharing ● 401(k) ● Health and dental insurance ● Paid time off ● Remote-first ● Direct access to senior leadership and high-visibility work ● Clear path to Director of Operations as the company grows This is a remote position.