• Actively support the support team in day-to-day operations, e.g., as holiday cover, during peak periods, or when request volumes increase around large jackpots. • Collect customer feedback from tickets and community channels, cluster it, and prepare it so product and marketing teams can act on it. • Integrate AI meaningfully into daily support operations. • Ensure that relevant support knowledge is documented in a structured way and shared across the organization. • Shape the quality of support responses, focusing on clarity, consistency and customer orientation. • Operationally develop support tooling, workflows and documentation structures.

• Provide continuous monitoring, troubleshooting, and maintenance of the various application servers, systems. • Recommend/Document System Operations Procedures • Analyzing logs and events from the cloud service to ensure smooth service operation. • Participating in on-call rotation (24x7 team) with other members of the System Engineering team.

Are you someone who naturally operates with precision, professionalism, and a high standard of excellence? We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote opportunity is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided.  The Role As a Client Experience Coordinator, you will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. Key Responsibilities: - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion What Sets You Apart - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Why This Opportunity Is Different - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Location Requirement Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.

• Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience. • Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. • Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. • Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. • Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. • Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed. • Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times. • Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). • Support audits, compliance reviews, and corrective action planning. • Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. • Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. • Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes.