Are you someone who naturally operates with precision, professionalism, and a high standard of excellence? We are seeking refined, detail-driven individuals to support a high-touch client experience by managing logistics, coordinating schedules, and ensuring every detail is executed flawlessly. This fully remote opportunity is ideal for those who take pride in delivering seamless, elevated service while working independently. No prior experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided.  The Role As a Client Experience Coordinator, you will play a key role in ensuring every client interaction is smooth, polished, and thoughtfully managed from beginning to end. Key Responsibilities: - Provide attentive, personalized communication tailored to each client - Oversee scheduling, confirmations, and detailed coordination with accuracy - Anticipate client needs and proactively ensure all elements are in place - Maintain clear, timely updates throughout the entire process - Deliver a seamless, high-standard experience from initial planning to completion What Sets You Apart - Exceptional attention to detail and organizational ability - Strong, polished communication skills - Ability to manage responsibilities independently with professionalism - Tech-savvy and comfortable navigating digital tools and systems - A proactive mindset with a solutions-oriented approach - A natural ability to create a calm, seamless experience for others Why This Opportunity Is Different - Fully remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship - A collaborative, supportive team environment - Performance-based growth opportunities within a premium service space Ideal Candidate Profile This role is especially well-suited for individuals who appreciate flexibility without compromising professionalism, including: - Stay-at-home parents seeking a polished, remote career path - Military spouses - Professionals transitioning into a more flexible, client-focused role - Individuals who value organization, discretion, and elevated service Location Requirement Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply.

• Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience. • Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. • Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. • Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. • Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. • Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed. • Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times. • Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). • Support audits, compliance reviews, and corrective action planning. • Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. • Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. • Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes.

• Serve as primary support for the Salesforce.com administrators and the directors of Sales Operations • Administer and maintain the Company internal platform for marketing automation and lead management

Benefits: - 401(k) - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Vision insurance KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own Weekly operating cadence (core) Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks Drive accountability through action tracking, follow-ups, and continuous process improvement ● Operational efficiency and scalability ○ Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle ○ Standardize processes into clear SOPs that hold up as we grow ● Capacity planning and forecasting ○ Build and maintain staffing and capacity models tied to volume, throughput, and deadlines ○ Make clear recommendations on resourcing, workload balance, and performance targets ● Cost and margin awareness ○ Partner with finance to understand unit economics and protect margin as volume increases ○ Improve productivity and reduce cost per case without sacrificing quality ● Tooling and automation ○ Improve workflows using tools we already use (Google Workspace, dashboards, case systems) ○ Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: 1. Assess current capacity and forecast throughput against the deadline 2. Build a staffing and workload plan (including contingency plans) 3. Stand up a weekly dashboard showing progress, risks, and quality metrics 4. Identify bottlenecks and drive process changes to stay on time and on budget 5. Use automation or AI where it makes sense to reduce manual work You’re a Strong Fit If You Have ● 5+ years leading operations in a service-based, high-volume, or fast-growth environment ● Direct experience scaling workflows, improving cycle times, and building operating rhythm ● Track record of improving operational efficiency without proportional headcount increases ● Experience with capacity planning, forecasting, and performance management ● Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) ● Strong documentation habits (SOPs, process maps, clear communication) ● Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work Preferred (Not Required) ● Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience ● Experience working in a high-trust environment with sensitive information ● Background screening experience Not a Fit If ● You prefer structured, predictable workflows with well-established procedures ● You see operations as reactive firefighting instead of proactive system-building What Success Looks Like in 12 Months ● More predictable throughput with documented SLAs ● Clear dashboards leadership reviews weekly ● Meaningful improvements in cycle time, quality, and cost per case ● Several manual processes simplified, standardized, or automated ● A scalable operating model that supports significant growth without breakinH Benefits ● Base salary: $75,000–$95,000 (depending on experience) ● Profit sharing ● 401(k) ● Health and dental insurance ● Paid time off ● Remote-first ● Direct access to senior leadership and high-visibility work ● Clear path to Director of Operations as the company grows This is a remote position.