• Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience. • Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met. • Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness. • Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start. • Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance. • Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed. • Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times. • Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards). • Support audits, compliance reviews, and corrective action planning. • Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics. • Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams. • Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes.

• Serve as primary support for the Salesforce.com administrators and the directors of Sales Operations • Administer and maintain the Company internal platform for marketing automation and lead management

Benefits: - 401(k) - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Vision insurance KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own Weekly operating cadence (core) Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks Drive accountability through action tracking, follow-ups, and continuous process improvement ● Operational efficiency and scalability ○ Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle ○ Standardize processes into clear SOPs that hold up as we grow ● Capacity planning and forecasting ○ Build and maintain staffing and capacity models tied to volume, throughput, and deadlines ○ Make clear recommendations on resourcing, workload balance, and performance targets ● Cost and margin awareness ○ Partner with finance to understand unit economics and protect margin as volume increases ○ Improve productivity and reduce cost per case without sacrificing quality ● Tooling and automation ○ Improve workflows using tools we already use (Google Workspace, dashboards, case systems) ○ Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: 1. Assess current capacity and forecast throughput against the deadline 2. Build a staffing and workload plan (including contingency plans) 3. Stand up a weekly dashboard showing progress, risks, and quality metrics 4. Identify bottlenecks and drive process changes to stay on time and on budget 5. Use automation or AI where it makes sense to reduce manual work You’re a Strong Fit If You Have ● 5+ years leading operations in a service-based, high-volume, or fast-growth environment ● Direct experience scaling workflows, improving cycle times, and building operating rhythm ● Track record of improving operational efficiency without proportional headcount increases ● Experience with capacity planning, forecasting, and performance management ● Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) ● Strong documentation habits (SOPs, process maps, clear communication) ● Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work Preferred (Not Required) ● Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience ● Experience working in a high-trust environment with sensitive information ● Background screening experience Not a Fit If ● You prefer structured, predictable workflows with well-established procedures ● You see operations as reactive firefighting instead of proactive system-building What Success Looks Like in 12 Months ● More predictable throughput with documented SLAs ● Clear dashboards leadership reviews weekly ● Meaningful improvements in cycle time, quality, and cost per case ● Several manual processes simplified, standardized, or automated ● A scalable operating model that supports significant growth without breakinH Benefits ● Base salary: $75,000–$95,000 (depending on experience) ● Profit sharing ● 401(k) ● Health and dental insurance ● Paid time off ● Remote-first ● Direct access to senior leadership and high-visibility work ● Clear path to Director of Operations as the company grows This is a remote position.

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Sr Director of Operations The role you’ll play As Sr Director of Operations, you’ll lead global operations to ensure seamless delivery, scalability, and efficiency across Playlist’s platform. This executive role is central to driving operational excellence, cost effectiveness, and customer satisfaction, while supporting product growth and expansion into new markets. - Set and execute an operations strategy that improves service delivery, scalability, and the customer experience across our studio management system, automated marketing platform, payment processing, fitness performance system, and analytics and business insights - Define and own operational KPIs including uptime, retention, SLA performance, and response times, using data to prioritize and deliver measurable improvements - Build scalable operating rhythms across cross functional teams, aligning operations with business goals and product direction - Identify and implement automation opportunities to streamline workflows, reduce manual work, and increase reliability at scale - Lead vendor and partner management across technology vendors, service providers, and third party integrations, ensuring quality, cost effectiveness, and accountability - Oversee onboarding, implementation, data services, and customer success to deliver a consistent, high quality customer lifecycle from launch through renewal - Improve support scalability through self service experiences such as chatbots, knowledge bases, learning management systems, and ticketing systems - Drive data migrations and internationalization readiness by improving migration speed and accuracy, supporting multi language and multi currency delivery, and partnering on compliance needs (including GDPR and PCI) Experience you bring - 10+ years of experience in operations leadership within SaaS or technology environments - 5+ years leading senior teams and complex, cross functional programs with clear outcomes - Experience overseeing onboarding, implementation, customer success, data migrations, and vendor management functions - Proven ability to scale SaaS operations, optimize workflows, and implement automation tools that improve efficiency and service quality - Strong understanding of fitness business models including boutique studios, franchises, and enterprise chains - Hands on experience with learning management systems, ticketing systems, knowledge bases, and chatbot technologies - Familiarity with Jira, Slack, Confluence, Twilio, CRMs, and analytics platforms - International operating experience is a plus, as is experience in early stage, high growth SaaS and deep exposure to data migration challenges What we offer - Work from home flexibility in a results driven environment - Unlimited vacation policy focused on performance and output - Competitive compensation and benefits in a rapidly growing company - A culture that values autonomy, innovation, and diversity Pay transparency It is Playlist’s intent to pay all team members competitive wages and salaries that are motivational, fair, and equitable. Actual compensation packages are based on factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $200,100 to $266,800. The total compensation package may also include performance bonuses, benefits, and other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.