At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The Sr. CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties they work with. The Sr. CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities: - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

• Assister les clients francophones via téléphone, email et chat • Fournir des solutions rapides et précises avec une approche cordiale et empathique • Aider les clients à résoudre des problèmes liés aux services ou aux comptes • Mettre à jour et gérer les informations dans les systèmes internes • Collaborer avec l'équipe pour garantir une expérience client optimale

• Procesar y administrar nóminas de múltiples clientes de manera precisa y oportuna. • Asegurar el cumplimiento de procesos, tiempos y normativas relacionadas con nómina. • Gestionar reportes periódicos y solicitudes específicas de los clientes. • Brindar atención y soporte a clientes en temas relacionados con nómina y sistemas de pago. • Coordinar el proceso de nómina de inicio a fin, manteniendo comunicación constante con los clientes. • Garantizar una excelente experiencia de servicio al cliente (seguimiento y resolución efectiva).

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed. Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: - Medical - 401k - ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work