Calabrio, Inc.

• Participate in technical accounting projects, ensuring adherence to U.S. GAAP or IFRS, including the research and implementation of new accounting standards. • Provide direction on complex accounting topics such as revenue recognition, lease accounting, commissions, business combinations, and consolidations. • Oversee and refine accounting policies, ensuring they align with both financial and operational goals. • Serve as the subject matter expert (SME) for all technical accounting matters, providing support to operational teams to ensure accounting transactions are accurate and compliant. • Work closely with the operations team to understand business processes and identify opportunities to streamline accounting functions and improve operational efficiency. • Collaborate with operational teams to ensure seamless integration between accounting systems and operational workflows. • Evaluate existing operational processes and recommend solutions to enhance financial reporting, forecasting, and budgeting processes from an operational standpoint. • Ensure timely and accurate financial reporting of operational activities, driving transparency between financial and operational performance. • Manage special projects related to operational improvements, systems upgrades, and finance transformations. • Collaborate with cross-functional teams (e.g., operations, IT, legal) to define and execute the scope of projects, ensuring alignment with organizational goals. • Prepare and present annual financial statements in accordance with US GAAP and applicable statutory requirements. • Monitor and report on key financial performance metrics and progress on special projects. • Ensure compliance with regulations and internal controls related to financial reporting.

• Lead the analysis, review, and reporting of Annual Recurring Revenue (ARR), including the reconciliation of ARR to recurring revenue to ensure consistency and accuracy across reporting. • Partner closely with the accounting team to evaluate actual billings against budget and plan and to explain key variances. • Review and validate the billings detail supporting ARR to confirm it is accurate, complete, and appropriate for use as a basis for forecasting. • Support the overall topline forecasting process across revenue and billings. • Prepare and present monthly ARR, billings, and recurring revenue results and KPIs to senior business leaders. • Analyze Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), partnering with the business to understand the drivers of recurring revenue movement. • Serve as a primary FP&A contact for ARR and billings matters, collaborating across Finance, Accounting, and the broader business to align reporting and forecasting assumptions. • Evaluate and implement process improvements across ARR and billings reporting, and complete various ad hoc analyses as required.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities. • Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team. • Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Verint to enhance their customer experience. • Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings. • Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience. • Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities • Qualify and manage leads through the full sales cycle • Develop and maintain strong relationships with key decision makers • Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs • Effectively gather intelligence on markets, prospects, and competition using various resources • Meet or exceed quota expectations

• Manage the preparation of required monthly presentations of financial results and KPI’s for the appropriate business leaders. • Serve as primary FP&A contact for Senior Leaders of the Company, including management of the annual budget and monthly forecast process for each function. • Drive financial analysis and forecasting, which includes analysis of actual financial and operational results at individual budget level and regular meetings with budget owners to discuss results. • Evaluate areas for process improvement and manage the implementation of those improvements. • Assist with evaluating operations and financial modeling to support strategic goals. • Review monthly actual financial results during the close process to ensure accuracy • Complete various ad hoc analyses as required.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities. • Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team. • Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience. • Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings. • Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience. • Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities. • Qualify and manage leads through the full sales cycle. • Develop and maintain strong relationships with key decision makers. • Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs. • Effectively gather intelligence on markets, prospects, and competition using various resources. • Meet or exceed quota expectations.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities. • Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team. • Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Verint to enhance their customer experience. • Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings. • Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience. • Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities • Qualify and manage leads through the full sales cycle • Develop and maintain strong relationships with key decision makers • Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs • Effectively gather intelligence on markets, prospects, and competition using various resources • Meet or exceed quota expectations

• Integral part of the Financial Planning and Analysis team. • Responsible for IT, Facilities, HR and Legal budget/forecast application preparation • Analyzing and managing departmental results, budgets and forecasts. • Responsible for chart of account maintenance • Assist in preparing annual budgets and monthly forecasts. • Provide insightful financial analyses that help drive strategic decisions. • Work closely with and develop strong interfaces with the business finance and regional accounting teams to ensure that budgeting, forecasting, and expense management requirements are met on a corporate level. • Prepare ad hoc reports as required

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

• Architect and develop large-scale, mission-critical BI and data platform solutions serving millions of users across the globe, leveraging AWS native technologies including Athena, Redshift, Glue, QuickSight, and S3. • Lead the design and implementation of robust data pipelines, data lakes, and data warehouses using modern architectures (Iceberg, Parquet, columnar formats) to support real-time and batch analytics at scale. • Drive technical strategy and architectural decisions for the BI platform, including data modeling, query optimization, performance tuning, and cost optimization across AWS services. • Build and maintain sophisticated back-end services, ETL/ELT workflows, and front-end analytics applications using Python, SQL, React, and modern web technologies. • Design and implement efficient data storage solutions across relational databases (Redshift, PostgreSQL) and non-relational databases (DynamoDB, S3), ensuring optimal performance and cost-efficiency. • Develop and maintain REST APIs and event-driven architectures to enable seamless integration between data services, analytics tools, and customer-facing applications. • Serve as the technical lead and mentor for engineering teams, conducting architecture reviews, code reviews, and providing guidance on complex technical challenges. • Collaborate with cross-functional teams including data engineers, analytics engineers, product managers, and DevOps to deliver innovative BI solutions that drive business value. • Champion engineering excellence by establishing best practices, design patterns, and coding standards for data-intensive applications. • Lead Agile ceremonies, drive sprint planning, and ensure timely delivery of high-quality software solutions while maintaining technical debt at manageable levels. • Evaluate and integrate emerging AWS services and open-source technologies to continuously improve platform capabilities and developer productivity. • Troubleshoot and resolve complex performance issues in distributed data systems, optimizing query performance, data processing workflows, and infrastructure costs. • Participate in strategic planning and roadmap development, translating business requirements into scalable technical solutions. • Contribute to the team on-call rotation, providing expert-level support for production environments and mentoring team members on incident response.

• Design AI systems • Build end-to-end AI solutions using machine learning, deep learning, NLP, and generative AI technologies. • Develop LLM-powered applications • Create applications using foundation models, prompt engineering, retrieval-augmented generation, structured outputs, function/tool calling, and agent workflows. • Build agentic AI solutions • Design and implement AI agents that can plan, reason through multi-step tasks, interact with external tools and APIs, retrieve relevant context, and execute actions within controlled business processes. • Develop multi-agent and orchestration workflows • Create orchestrated AI systems where multiple agents or components collaborate to solve complex tasks, with clear control flow, observability, and fallback handling. • Productionize models and AI agents • Deploy, monitor, and maintain AI/ML models and agentic systems in production environments with strong reliability, performance, and safety standards. • Build data and inference pipelines • Develop pipelines for ingestion, preprocessing, vector search, model inference, agent memory/context management. • Improve quality and evaluation • Define offline and online evaluation frameworks for model quality, latency, safety, task completion, agent reliability, and business outcomes. • Optimize performance and cost • Improve model selection, prompt efficiency, agent orchestration, latency, throughput, caching, token usage, and serving efficiency. • Ensure governance and safety • Apply best practices for security, privacy, responsible AI, model risk controls, guardrails, agent permissions, compliance, and human-in-the-loop review where needed.