Calabrio, Inc.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities. • Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team. • Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience. • Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings. • Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience. • Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities. • Qualify and manage leads through the full sales cycle. • Develop and maintain strong relationships with key decision makers. • Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs. • Effectively gather intelligence on markets, prospects, and competition using various resources. • Meet or exceed quota expectations.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities. • Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team. • Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Verint to enhance their customer experience. • Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings. • Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience. • Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities • Qualify and manage leads through the full sales cycle • Develop and maintain strong relationships with key decision makers • Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs • Effectively gather intelligence on markets, prospects, and competition using various resources • Meet or exceed quota expectations

• Integral part of the Financial Planning and Analysis team. • Responsible for IT, Facilities, HR and Legal budget/forecast application preparation • Analyzing and managing departmental results, budgets and forecasts. • Responsible for chart of account maintenance • Assist in preparing annual budgets and monthly forecasts. • Provide insightful financial analyses that help drive strategic decisions. • Work closely with and develop strong interfaces with the business finance and regional accounting teams to ensure that budgeting, forecasting, and expense management requirements are met on a corporate level. • Prepare ad hoc reports as required

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

• Architect and develop large-scale, mission-critical BI and data platform solutions serving millions of users across the globe, leveraging AWS native technologies including Athena, Redshift, Glue, QuickSight, and S3. • Lead the design and implementation of robust data pipelines, data lakes, and data warehouses using modern architectures (Iceberg, Parquet, columnar formats) to support real-time and batch analytics at scale. • Drive technical strategy and architectural decisions for the BI platform, including data modeling, query optimization, performance tuning, and cost optimization across AWS services. • Build and maintain sophisticated back-end services, ETL/ELT workflows, and front-end analytics applications using Python, SQL, React, and modern web technologies. • Design and implement efficient data storage solutions across relational databases (Redshift, PostgreSQL) and non-relational databases (DynamoDB, S3), ensuring optimal performance and cost-efficiency. • Develop and maintain REST APIs and event-driven architectures to enable seamless integration between data services, analytics tools, and customer-facing applications. • Serve as the technical lead and mentor for engineering teams, conducting architecture reviews, code reviews, and providing guidance on complex technical challenges. • Collaborate with cross-functional teams including data engineers, analytics engineers, product managers, and DevOps to deliver innovative BI solutions that drive business value. • Champion engineering excellence by establishing best practices, design patterns, and coding standards for data-intensive applications. • Lead Agile ceremonies, drive sprint planning, and ensure timely delivery of high-quality software solutions while maintaining technical debt at manageable levels. • Evaluate and integrate emerging AWS services and open-source technologies to continuously improve platform capabilities and developer productivity. • Troubleshoot and resolve complex performance issues in distributed data systems, optimizing query performance, data processing workflows, and infrastructure costs. • Participate in strategic planning and roadmap development, translating business requirements into scalable technical solutions. • Contribute to the team on-call rotation, providing expert-level support for production environments and mentoring team members on incident response.

• Design AI systems • Build end-to-end AI solutions using machine learning, deep learning, NLP, and generative AI technologies. • Develop LLM-powered applications • Create applications using foundation models, prompt engineering, retrieval-augmented generation, structured outputs, function/tool calling, and agent workflows. • Build agentic AI solutions • Design and implement AI agents that can plan, reason through multi-step tasks, interact with external tools and APIs, retrieve relevant context, and execute actions within controlled business processes. • Develop multi-agent and orchestration workflows • Create orchestrated AI systems where multiple agents or components collaborate to solve complex tasks, with clear control flow, observability, and fallback handling. • Productionize models and AI agents • Deploy, monitor, and maintain AI/ML models and agentic systems in production environments with strong reliability, performance, and safety standards. • Build data and inference pipelines • Develop pipelines for ingestion, preprocessing, vector search, model inference, agent memory/context management. • Improve quality and evaluation • Define offline and online evaluation frameworks for model quality, latency, safety, task completion, agent reliability, and business outcomes. • Optimize performance and cost • Improve model selection, prompt efficiency, agent orchestration, latency, throughput, caching, token usage, and serving efficiency. • Ensure governance and safety • Apply best practices for security, privacy, responsible AI, model risk controls, guardrails, agent permissions, compliance, and human-in-the-loop review where needed.

• Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human engagement blend at each stage. • Translate journey maps into stage-gate criteria and triggers that CSMs use to assess customer health, determine next actions, and identify escalation points. • Partner with Customer Success leadership to validate journey frameworks against real customer data and field feedback from CSMs. • Maintain the journey framework as a living document, incorporating changes driven by new product launches, segmentation shifts, or evolving CS strategy. • Build and maintain adoption toolkits tied to specific journey stages, packaging technical documentation, best practices, and use-case guidance into formats CSMs can deliver directly to customers. • Develop CSM-ready assets for onboarding, adoption, value realization, expansion, and renewal preparation that drive consistency across the Named CSM team. • Curate and repackage existing product, sales, and marketing materials into a unified Customer Success perspective, ensuring resources are practical, current, and easy to consume. • Create scalable resources for the Digital CS team, adapting Named CSM toolkits into self-service formats suitable for tech-touch segments. • Produce lightweight video and visual resources such as product walk-throughs, webinar promotions, feature highlight clips, and FAQ explainers by synthesizing technical documentation and SME input. • Develop and manage a resource calendar that aligns multimedia production with product releases, seasonal renewal cycles, and CS campaign priorities. • Own the voice, tone, and visual consistency of all customer-facing CS resources to ensure clarity, accuracy, and alignment with Verint's brand standards. • Forge working relationships with Product, Marketing, and Sales to stay ahead of releases, messaging shifts, and go-to-market changes that impact the customer journey. • Collaborate with Marketing on customer-facing communications to ensure CS resources complement (not duplicate) existing marketing assets. • Partner with the Sr. Manager, Value & CS Programs to align resource development priorities with broader CS objectives, playbook requirements, and value framework initiatives. • Define and track usage and effectiveness metrics for journey assets, toolkits, and multimedia resources to inform iteration priorities. • Gather structured feedback from CSMs on resource quality, gaps, and field applicability to drive continuous improvement.

• The Sr. Manager, Value & CS Programs is responsible for building and leading a centralized function that equips Customer Success Managers with the frameworks, playbooks, and value assets they need to deliver consistent, outcome-focused customer engagements. • This role owns the design and execution of Customer Success programs spanning playbook creation and delivery, customer journey mapping, value realization, executive-level value storytelling, customer adoption programs, save plays, and cross-functional initiative management. • Design, build, and maintain a library of Customer Success playbooks that Named & Digital CSMs use to drive consistency in customer engagements across onboarding, adoption, expansion, renewal preparation, and risk mitigation. • Establish a governance process for playbook versioning, feedback loops from CSMs, and continuous improvement based on field outcomes. • Own and evolve Verint's customer journey framework, defining the critical moments of truth, expected outcomes, and the digital/human engagement blend at each stage. • Partner with Customer Success leadership to own and mature Verint's value frameworks, including ROI narratives, outcome models, and executive-ready value stories. • Expand and refine existing value tools such as calculators, templates, and success narratives to support consistent customer-facing conversations. • Develop customer-ready materials and CSM-ready assets that support onboarding, adoption, and early value realization across the customer lifecycle. • Lead the intake, coordination, and execution of Customer Success related requests, including executive asks, product team coordination, value deliverables, and program initiatives. • Manage programs end-to-end, establishing clear ownership, timelines, dependencies, and follow-through across all participating teams. • Serve as a central point of coordination across Customer Success, Product Operations, Marketing, Pre-Sales, Enablement, and PMO teams to ensure alignment. • Identify which playbooks, journey assets, and value resources can be adapted into scalable, self-service formats for tech-touch and digital CS segments. • Lead and develop a team that initially includes business analysts focused on customer value and a Customer Success program specialist, with planned expansion to additional roles such as onboarding specialists and technical consultants supporting Customer Success.

• Key contributor to monthly, quarterly and year-end financial close including journal entries, account reconciliations and flux analysis • Perform preliminary research on complex accounting topics, including the application of new accounting standards and their impact on the company’s financial statements. • Implement process improvements and automation in areas of ownership, streamlining close and increasing accuracy. • Collaborate effectively with cross-functional teams to ensure that transactions are captured appropriately in the financial statements • Help with special projects and ad-hoc requests • Collaborate with various teams to provide guidance on the impact of contractual arrangements and business decisions to ensure data readiness for month-end accounting. • Support US GAAP audits and tax filings. • Assist with annual budgeting and monthly forecasting processes. • Support system upgrades and implementations. • Lead and/or assist on cross functional projects as needed.

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs