• Act as direct point of contact with assigned sites, accountable for quality and delivery during the start-up phase. • Build relationships with investigators and site staff. • Support on request country specific feasibility and/or site pre-qualification and qualification activities. • Manage country and site level TMF issues ensuring documents’ First Time Quality (FTQ). • Develop strategy to configure, distribute, collect, and review high quality country and/or site specific documents. • Customize, review, and negotiate country/site specific Informed Consent Forms (ICF). • Prepare and submit IRB/IEC and MoH/RA applications, resolving conflicts. • Monitor and maintain compliance with ICH-GCP and applicable international and local regulations.

• Own end-to-end hiring across North America (GTM), from role definition and calibration through to offer and close • Partner deeply with GTM leadership (Sales, Partnerships & Marketing) on hiring strategy, org design and headcount planning, ensuring clarity on what “great” looks like before we start hiring • Drive a high-bar, targeted hiring approach, where quality and signal matter more than volume • Build and execute thoughtful sourcing strategies, focusing on high-signal, well-researched outreach • Bring strong market insight across the US and Canada, including talent availability, compensation and competitive dynamics, to shape hiring decisions • Design and run structured, standardised interview processes that generate a clear, consistent signal across candidates • Ensure an exceptional candidate experience, combining efficient, well-run processes with high-quality human interaction at key moments • Stay close to funnel data and pipeline health, proactively identifying risks or opportunities early and adjusting approach accordingly • Balance speed, quality, and team capacity, designing processes that minimise wasted time for both candidates and hiring teams • Enable hiring managers to own and run the hiring process effectively, building capability while maintaining consistency and quality • Leverage tooling, automation, and AI to remove low-value work, while protecting the parts of hiring that require judgment and nuance • Contribute to evolving Primer’s employer brand in the region, improving how we attract and retain talent.

• Building and maintaining strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff. • Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct. • Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms. • Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site. • Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes.

• Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders. • Set agendas for working groups, facilitate feedback sessions with client teams, and serve as the point of contact for Patient Concierge escalations. • Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support. • Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction. • Develop and maintain standardized implementation documentation and training materials to improve processes and scalability. • Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions. • Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes. • Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live. • Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements. • Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.