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Your AI teammates to automate hospital operations.
Senior Implementation Success Partner
Location
United States
Posted
94 days ago
Salary
$130K - $150K / year
Seniority
Senior
Job Description
Senior Implementation Success Partner
Qventus, Inc
• Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders. • Set agendas for working groups, facilitate feedback sessions with client teams, and serve as the point of contact for Patient Concierge escalations. • Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support. • Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction. • Develop and maintain standardized implementation documentation and training materials to improve processes and scalability. • Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions. • Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes. • Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live. • Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements. • Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.
Job Requirements
- 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.
- Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.
- Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
- Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.
- Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.
- Familiarity with healthcare operations and workflows.
- A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.
- Ability to travel up to 25-35% nationwide
Benefits
- Open Paid Time Off
- Paid parental leave
- Professional development
- Wellness and technology stipends
- Generous employee referral bonus
- Employee stock option awards
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