Nagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.
Senior Staff Engineer, ServiceNow
Location
India
Posted
75 days ago
Salary
0
Seniority
Senior
Job Description
Senior Staff Engineer, ServiceNow
Nagarro
• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Job Requirements
- Experience 7.5+ years
- Strong experience in ServiceNow Development specializing in CMDB,ITOM and ServiceNow
- Hands-on experience in ServiceNow integrations with third-party systems.
- Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge.
- Demonstrated experience in implementing ServiceNow integrations with third-party platforms.
- Strong understanding of ITIL principles
- Ability to translate business requirements into technical solutions
- Develop and implement technical solutions and conduct component Integration Tests.
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
Benefits
- Employees can work remotely
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• Participate in the full lifecycle of ServiceNow delivery from requirements and design through build, test, and deployment • Design, configure, and implement customized workflows, automations, UI policies, business rules, client scripts, Script Includes, and integrations with a strong emphasis on ServiceNow Strategic Portfolio Management (SPM) and IT Asset Management (ITAM) capabilities • Configure, enhance, and maintain key ServiceNow modules—primarily SPM (Project Portfolio Management, Demand, Resource, APM) and ITAM (HAM, SAM)—while also supporting related modules such as ITSM and ITOM as needed • Partner with product owners, process owners, and business stakeholders to gather requirements and translate them into user stories and technical specifications • Facilitate workshops and discovery sessions to understand current-state processes and identify opportunities for improvement • Define acceptance criteria and support UAT planning, execution, and defect resolution • Serve as a subject-matter expert on ServiceNow capabilities, advising customers on the best way to solve business challenges • Provide Tier 2/3 support, troubleshoot complex issues, and perform root-cause analysis • Support platform upgrades, patching, release cycles, and instance management processes • Identify automation opportunities, streamline workflows, and help reduce manual effort and technical debt • Maintain accurate technical documentation, process guides, and design specifications
• Responsible for analyzing business processes and identifying automation opportunities • Hands-on implementation experience • Responsible for configuring and customizing ServiceNow platforms • Handles integration of ServiceNow solutions with other systems • Trains customers and end users in the use of ServiceNow • Responsible for coordinating and driving digitalization projects • Evaluates existing operational processes and drives continuous improvement in line with the IT service strategy
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