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Field Service Engineer
Location
India
Posted
65 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer
Philips
• Delivers technical support and maintenance services to customers • Performing troubleshooting, repair, and installation of products and services • Documents service activities in detail • Works under direct supervision, following established processes • Tracks and records customer interaction time, parts usage, and service outcomes • Prepares for service visits by diagnosing issues and organizing necessary parts • Assists in addressing customer escalations, complaints, and feedback • Executes service tasks in the field utilizing diagnostic tools and troubleshooting techniques • Supports business growth by identifying potential sales opportunities
Job Requirements
- High School Diploma
- Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent
- Regulatory Compliance
- Data Analysis & Interpretation
- Root Cause Analysis (RCA)
- Troubleshooting
- Escalation Management
- Service Operations
- Technical Documentation
- Customer Service
- KPI Monitoring and Reporting
- Product Installation
- Product Repair & Maintenance
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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