Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region. We’re looking to expand our Engineering Team in the Region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply. Job DescriptionWe’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER! Tasks and responsibilities: • Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries, • Responsibility for the technical support of our customers after the commissioning of our complex communication systems, • The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies and airport organizations as well as the German armed forces, • Takeover of on-call duties within the department, • Support of the trade organization and the company's internal departments in addition to direct contact with the customer, • Support of large and strategic projects, • Creation of reports, statistics and presentations, • Independent processing of operational matters within the framework of established working methods and procedures. We offer: • Employment as a junior engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions, • Integration into a dynamic and experienced team with a strong team spirit, • Familiarization with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries, • Introduction to the systematic error analysis in complex communication systems, • Working from the home office in south-west Germany, • Company car also for private use, • Great development opportunities through continuous training in communication technology, • Career planning with distinct opportunities for advancement in our company. Basic Requirements• Eligible to live and work in Germany as the role requires Security Clearance. Note that German citizenship, and/or the continuous 5 years’ residency, are must-have requirements, • Solid experience working in a similar field; min. 2 years, •Successfully completed technical training or a degree in the field of Telecommunications/IT (or a comparable Qualification), • Experience working in a similar field is preferred. • Good knowledge of the IP network architecture and its components, • Ability to work independently on complex technical tasks, • Ability to work in a team, • A strong willingness to travel for several days in Germany and abroad (Europe) is essential, • We're looking for candidates in the North/Centre of Germany as a preference, but all the candidates will be considered. • Willingness to participate in on-call service 24/7 in the team, • High degree of independence and assertiveness, • Confident demeanor and good manners, • Excellent written and spoken German and good English, • Class B driving license. ​ Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes CompanyMotorola Solutions Germany GmbHEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Provide technical support and solutions to complex problems that other levels of technicians are not able to resolve including Windows operating system and Apple/Mac desktop and laptops. • Participates in various Technical Support special projects. • Schedule and/or coordinate vendor service calls for repairs, installations, equipment removal, and preventive maintenance • Provide mentoring to less experienced positions. • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

• Provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team. • Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments. • Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience. • Provide remote-based support for all aspects of the functional and technical features of SAP HR/Payroll including SAP Payroll and Time Management configuration. • Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY. • Develop application break fixes for critical product defects. • Manage one or more key assigned accounts as a technical/functional advisor. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

• Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. • Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. • Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution. • Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions. • Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. • Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. • Knowledge base management (Confluence) & VIP customer communication management.