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Diebold Nixdorf is a technology company driving connected commerce with solutions developed to automate, digitize, and transform the way people bank and shop. A
Field Service Technician
Location
Australia
Posted
108 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Technician
Diebold Nixdorf
• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. • Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. • Performs hardware repairs on a component level. • Cleans and adjusts mechanical components. • Configures and installs applicable software. • Preventive Maintenance: Performs routine checks according to documented procedures. • Refills consumables as directed. • IMAC/R: Installs, moves, adds, changes and removes hardware and software products. • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. • Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. • Updates the dispatch function on all unforeseen issues. • Provides detailed briefings on all performed activities. • Proactively informs customers about status, progress and outcomes. • Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. • Actively uses corporate tools and processes for knowledge sharing and information gathering.
Job Requirements
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
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