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Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.
Field Service Engineer II (Greater Stamford, CT)
Location
United States
Posted
108 days ago
Salary
$27 - $53 / hour
Seniority
Mid Level
Job Description
Field Service Engineer II (Greater Stamford, CT)
Abbott Laboratories
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity - This position is remote. - Territory: Greater Stamford, CT Area - Travel up to 40%. - Must have a Valid Driver’s License. We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role that covers the Greater Stamford, CT Area As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care. What You’ll Work On - Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. - Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. - Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. - Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. - Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. - Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. - Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. - Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development. Required Qualifications: - Bachelor’s degree or equivalent relevant experience. - 2-5 years of experience in Engineering or Laboratory Technology. - Ability to travel 40% within the assigned territory. Experience Preferred: - Strong troubleshooting and problem-solving skills with laboratory instrumentation - Ability to work independently and thrive in team environments - Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting) - Effective communication and interpersonal skills. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.
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GE HEALTHCAREGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description Summary As a Field Service Engineer, you’ll perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing systems. This role involves traveling to customer sites across Czech Republic, resolving technical issues, and delivering exceptional service to ensure optimal customer satisfaction. Your expertise will directly impact patient care by ensuring our diagnostic imaging systems operate at their best. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Join us and help build a healthier world where every voice matters and every idea can make a difference. Job Description Essential Responsibilities - Technical: Maintain diagnostic imaging (DI) systems in Czech Republic, with a primary focus on X-ray and surgical systems. - Electronic/Mechanical: Perform system-level troubleshooting on complex, multi-symptom issues. Interface daily with doctors and technicians regarding equipment status. - Sales Support: Assist the sales team during customer visits, provide technical insights, and identify sales opportunities. - Business Growth: Contribute to the development and direction of the business in the Slovak region. - Administration: Complete all administrative tasks on time, including documentation for FMIs and PMS inspections. - Installation: Support complex installations in multifunctional rooms. Share best practices and maintain compliance with ISO 9001 and GE Service Quality standards. - Team Support: Ensure service quality across the Czech team and help identify training needs for colleagues. Qualifications / Requirements - Diploma in Electronics, Electromechanics, Biomedical Engineering Technology or equivalent - Solid knowledge of electrical engineering, electronics, mechanics, and radio engineering - Strong technical skills with a systematic and thorough approach to problem-solving - Ability to work independently and manage time effectively - Excellent interpersonal and customer service skills - Fluent in Czech and proficient in English (spoken and written) - Valid driver’s license and willingness to travel across Czech Republic Preferred: - Understanding of magnetic field physics, X-ray, and ultrasound technologies What We Offer - A dynamic role in a global healthcare leader - Opportunities for professional growth and continuous learning - Competitive salary and benefits package - A collaborative and inclusive work environment GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations. #LI-AO1 #LI-REMOTE Additional Information Relocation Assistance Provided: No
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